Summit Subaru El Cajon - Service Center

The staff at the service center are always very knowledgeable and helpful. I trust them with the maintenance of my Forrester. knowledgeable and helpful. I trust them with the maintenance of my Forrester. More

parts too long on order, work done quickly, over all ok. word-word-word-word word-word-word-word More

I used to drive across the city to come to this dealership. My regular technician, Angel, was the most helpful and sincere person I have worked with before. After arriving today, I find out he is n dealership. My regular technician, Angel, was the most helpful and sincere person I have worked with before. After arriving today, I find out he is no longer working for subaru of El Cajon and I have a new technician. My new technician seemed okay, but kept belittling me when I brought up my car issues. I have now been waiting 4 hours for them to check my car. But when I brought this up to Ray, he said the appointment time was when we check in with technicians not when they work on the car… instead of just apologizing and taking accountability I have been thrown excuses as to why it’s my fault I have to wait so long. Keep in mind I already had an appointment and already know the issue with my car that I’m asking for them to quickly fix. It’s so sad to see how quickly downhill dealerships can go but I will not be returning to Subaru of El Cajon for the foreseeable future. There are way too many trusted mechanics and other reputable subaru dealerships in San Diego and much closer to me. Please DO NOT come here if you don’t want to wait all day just to get a call back… UPDATE: they were never able to even fix the axles which I had come in to get changed. After a whole day of waiting around the dealership and only for them to tell me what I already knew was wrong with it. I am quite livid and holding back a lot of what I wish I could say. I understand it gets busy, but I had an appointment already AND it seems insane they can’t even check my car within the first 4 hours of me dropping it off. It’s bad. More

I haven't dealt with Subaru for a long time but all the time that I have had them and worked with them they been great. Mice service advisor Ray does a great job. time that I have had them and worked with them they been great. Mice service advisor Ray does a great job. More

They are very helpful and quick with their services. I've had no problems with them. I've had no problems with them. More

I just got my car back,after paying $8000 on repairs,now my air conditioner doesn't work. It's always something.. my air conditioner doesn't work. It's always something.. More

Made appointment over the phone and I was accommodated the next day. The service staff are friendly and seem to be hardworking. Angel was attending another customer when I got in, but another service staf the next day. The service staff are friendly and seem to be hardworking. Angel was attending another customer when I got in, but another service staff took care of me right away. Angel was understanding and answered my questions and took care of my needs. Thank you to all the mechanics/technicians and service staff! More

Angel was waiting for me, it seemed and was very very accommodating. Said it would take about 2 hours for my windshield replacement and it was done faster, showed me to my car and I was happy. accommodating. Said it would take about 2 hours for my windshield replacement and it was done faster, showed me to my car and I was happy. More

A little unorganized at the drive up. ... Angel was doing his best, but ended up hand washing our car off because no one had done it. Also I was to get a cabin filter and tire rotation. I ... Angel was doing his best, but ended up hand washing our car off because no one had done it. Also I was to get a cabin filter and tire rotation. I don't think it got anything but the oil change and a wiper blade. Sorry! everything else was fine! Thanks Gerald More

Skip this Subaru dealer. Their service department is abysmal. The representatives are ignorant on basic car needs and repair and cannot answer questions or give you the assur Their service department is abysmal. The representatives are ignorant on basic car needs and repair and cannot answer questions or give you the assurance you need, they don’t properly explain their recommendations, and have poor communication. My representative repeatedly interrupted and talked over me and was unable to answer a simple question, even if it was stating that they did not know and would follow up after speaking to an expert. I’ve also had zero follow up from the dealership after reporting my experience. Most Subaru dealerships are outstanding on customer service, not this one, go elsewhere. More