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Summit Subaru El Cajon - Service Center

El Cajon, CA

4.7
575 Reviews

575 Reviews of Summit Subaru El Cajon - Service Center

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March 22, 2022

Everyone was so clear and helpful when my car had some difficulties. They were able to fit me in on a short notice and get everything fixed within a day! I was very pleased with the service and the dedic More

by anissagovind
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Orozco
Report | Print
Mar 25, 2022 -

Summit Subaru El Cajon responded

Your positive review and your recognition of our efforts is greatly appreciated. Here at Subaru of El Cajon, it is our mission to go above and beyond to deliver an exceptional experience. I am personally please to have helped make a difference. We appreciate your loyalty and your business. Ricardo Orozco Service Manager Subaru of El Cajon

March 22, 2022

Always super helpful and accomodating. They did the nessesary repairs and made recomendations for future visits. More

by OLINGER.JACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Flores
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Mar 25, 2022 -

Summit Subaru El Cajon responded

Jack, Thank you for letting us and other know that we were helpful and accommodating during your service visit. Our recommendations for future visits are meant to inform you of items that may soon be of concern. It is our job to help our clients keep aware of issues that may effect the efficiency and safety of their vehicles. We appreciate that you appreciate this service. Thank you, Tim Anderson Fixed Operations Director Subaru of El Cajon

March 22, 2022

It was a good experience, not a long wait time and they got the work done quickly. More

by Blair Golden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater
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Mar 25, 2022 -

Summit Subaru El Cajon responded

Blair, Thank you for all the positive review and informing us that we were able to get the work done quickly. Nobody likes to wait, so our service advisors and technicians work and-in-hand to make sure work is completed in a timely manner. We appreciate the personal time that you have taken to leave such positive feedback. Thank you, Tim Anderson Fixed Operations Director Subaru of El Cajon

March 22, 2022

I love the service center at El Cajon Subaru. It’s always a positive experience and they are attentive to what my car needs. More

by DIGRIFFITH6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater
Report | Print
Mar 25, 2022 -

Summit Subaru El Cajon responded

This is a great compliment to us and our team, thank you kindly. We strive every day to provide exceptional service and it is greatly appreciated when we receive reviews like yours. Thank you for your loyalty and for your business. Tim Anderson Fixed Operations Director Subaru of El Cajon

March 22, 2022

Sales department was great when we bought our car and service department is quick and efficient More

by mikemoran57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Gonzalez, Ray Clearwater
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Mar 25, 2022 -

Summit Subaru El Cajon responded

Mike, Thank you for the positive 5-STAR review of your experience with both our sales AND service departments. We all work together to provide exceptional service to our clients and it is appreciated when we hear such positive feedback. We hope we have your loyalty for years to come. Paul Fillmore General Manager Subaru of El Cajon

March 22, 2022

Made appointment online which was very easy. Drove into service area and quoted amount and wait time. Service was finished in less time than quoted. Service advisor professional and nice. More

by Brenda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater, Angel Flores
Report | Print
Mar 25, 2022 -

Summit Subaru El Cajon responded

Brenda, Thank you for your positive feedback on how easy it was to make an appointment online. We have worked hard to refine this process. Ray and Angel are two of our best Service Advisors, and we are glad to know that they worked together to deliver your vehicle ahead of schedule. We appreciate great clients like you, thank you for your business. Tim Anderson Fixed Operations Director Subaru of El Cajon

March 22, 2022

Quick and easy experience. Everything was up front and there was no hidden fees or charges! More

by Kaguirre4238
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater
Report | Print
Mar 25, 2022 -

Summit Subaru El Cajon responded

At Subaru of El Cajon we strive to deliver a quick, easy and seamless service experience, and it is great to learn that this is the level of service you received. You can count on us to be upfront and totally transparent. And, if you ever experience anything different, please let me know personally. Thank you for your loyalty and thank you for your business. Tim Anderson Fixed Operations Director Subaru of El Cajon

March 22, 2022

Destroyed my lug stems, yes the air wrench is easier, but that's not the right way to do it. More

by 19outback
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Clearwater
Report | Print
Mar 25, 2022 -

Summit Subaru El Cajon responded

19outback, Thank you for bringing your concern to our attention. We are opening up an investigation to learn more about your case. If you could provide your name and contact information we'd be glad to help resolve your concern. Please contact me at (619) 440-0404 so that we could resolve this in a timely manner. Tim Anderson Fixed Operations Director Subaru of El Cajon

March 22, 2022

Ray took grate care of me and my new car. He kept in constant communication with me and even helped get me a ride back and forth to work while my car was being serviced. He was respectful o More

by A.R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater
Report | Print
Mar 25, 2022 -

Summit Subaru El Cajon responded

Communication is key! Thank you for letting us know that Ray kept you informed and ensured you had a ride back and forth from work. Here at Subaru of El Cajon, it is our mission to help make your experience exceptional. We appreciate your business and your positive feedback. Paul Fillmore General Manager Subaru of El Cajon

March 22, 2022

i’ve dealt with a few subaru dealerships and usually i love them but this one felt more “shmucky” than normal. i felt like i was in a room full of car salesmen in the worst way which is not the way i feel More

by NALANI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Clearwater, Angel Flores
Report | Print
Mar 22, 2022 -

Summit Subaru El Cajon responded

Ms. Patterson, We are very surprised to see that you were not completely satisfied with your trade, and that you felt that we were not personable. This is a horrible feeling and we never want any of our clients to feel that way. First, we apologize on behalf of our entire team. Then second, I will reach out to you to better understand what made you feel this way and if there is anything that we can do to make the situation better. We appreciate your business. Rone Isho General Sales Manager Subaru of El Cajon

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