Summit Subaru El Cajon - Service Center

Summit Subaru El Cajon responded

Hi, your wonderful feedback and rating mean a lot to us. We hope to see you again soon. Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Thank you. We're glad to hear that you have a great experience every time you visit our dealership. We appreciate your business and hope to see you again! Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Trevor, We apologize that you are annoyed with the request for reviews. We do have a customer satisfaction check at the dealership to ensure that any issues are addressed while customers are still there. Then we do have a request for feedback from our dealership once service is completed and in some cases the manufacturer will send a review request. Please know that these requests are only meant to serve you, our client, better. We have noted your feedback and will remove you from any further communications. Sincerely, Tim Anderson Fixed Operations Director Subaru of El Cajon

Summit Subaru El Cajon responded

Thank you. We appreciate this kind word and are glad to see you had such a great experience at our dealership and with our staff. We're really glad that they make you feel welcome the second you walk in our dealership. We appreciate you being a customer and hope to see you again! Paul Fillmore General Manager Subaru of El Cajon

jetrogdlen responded

Paul, Your dealership and great staff has now made me a Subaru customer for life and thanks for making this car buying experience the best I ever had. Happy Holidays and Happy New Year to everyone there.

Summit Subaru El Cajon responded

Tammy, Thank you for alerting us of your service experience here at Subaru of El Cajon. We have taken this as a learning and coaching opportunity in our goal to provide exceptional client support to each and every client. We appreciate your feedback, because you have provided us with the opportunity to adjust and improve. I personally apologize for your experience and guarantee we'll have this corrected going forward. As I start in this new role as Fixed Operations Director, it is my goal to ensure the customer is first, and great customer service starts with great communication. Please give us another chance and please reach out to me directly if anything is ever less than perfect. Thank you. Tim Anderson Fixed Operations Director Subaru of El Cajon

TAMMYBETTIS responded

Tim That you for the generated response. You have my contact info on file. I will wait for you to reach out to me to complete there work and inspection I previously requested.

Summit Subaru El Cajon responded

Thanks! We are so glad to hear that our team was friendly and that you found our waiting area comfortable with some great coffee! We want to ensure our clients are comfortable while their vehicle is being service. We appreciate your business and hope to see you again! Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Rebecca, As the new Fixed Operations Director here at Subaru of El Cajon I am pleased to receive your feedback. We will be sure to share your gratitude with Ray and Alejandro. Apparently we have an opportunity for improvement with others and this will be a constructive coaching opportunity. Our clients should be greeted with a smile, a helpful demeanor and thorough communication, as I believe that communication is the key to any successful relationship. We appreciate your business and your feedback. Tim Anderson Fixed Operations Director Subaru of El Cajon

Summit Subaru El Cajon responded

Hi, thank you so much for the positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Subaru of El Cajon We appreciate your positive review about your recent experience with us! Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Thank you! We're glad to hear that our team was professional and helpful and that we were able to fix a major issue on your vehicle with your warranty! We hope you enjoy your Subaru and hope to see you again soon. Paul Fillmore General Manager Subaru of El Cajon

Summit Subaru El Cajon responded

Thanks! We're so glad to hear that you had a great experience buying your first vehicle from us with Romio. We're glad to hear that he was such a great help and that since you've purchased your vehicle, you've been back twice for maintenance work. We're glad to hear that you will make the drive to us for any future needs.Welcome to the Subaru Family and we are looking to servicing you for years to come! Paul Fillmore General Manager Subaru of El Cajon