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Summit Subaru El Cajon - Service Center

El Cajon, CA

4.7
583 Reviews

583 Reviews of Summit Subaru El Cajon - Service Center

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December 20, 2021

Great service and very helpful friendly staff it’s always nice to go there because you feel welcome More

by jetrogdlen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Dandrea, John Garcia, Mariella Martinez
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Dec 21, 2021 -

Summit Subaru El Cajon responded

Thank you. We appreciate this kind word and are glad to see you had such a great experience at our dealership and with our staff. We're really glad that they make you feel welcome the second you walk in our dealership. We appreciate you being a customer and hope to see you again! Paul Fillmore General Manager Subaru of El Cajon

Dec 21, 2021 -

jetrogdlen responded

Paul, Your dealership and great staff has now made me a Subaru customer for life and thanks for making this car buying experience the best I ever had. Happy Holidays and Happy New Year to everyone there.

December 18, 2021

Everyone was very friendly & helpful & the waiting area was comfortable w/great free coffee! Thanks El Cajon Subaru. More

by jkgma70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember name of service rep for my 1 year service
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Dec 20, 2021 -

Summit Subaru El Cajon responded

Thanks! We are so glad to hear that our team was friendly and that you found our waiting area comfortable with some great coffee! We want to ensure our clients are comfortable while their vehicle is being service. We appreciate your business and hope to see you again! Paul Fillmore General Manager Subaru of El Cajon

December 14, 2021

Good sales but customer service at the service center can improve. There is only 2 really good representatives. Others ignore and don't great at all More

by REBECCA.K.ALFARO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cicso Quijas, Ray Clearwater, Ricardo Orozco, Angel Flores, Alejandro Ramos
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Dec 23, 2021 -

Summit Subaru El Cajon responded

Rebecca, As the new Fixed Operations Director here at Subaru of El Cajon I am pleased to receive your feedback. We will be sure to share your gratitude with Ray and Alejandro. Apparently we have an opportunity for improvement with others and this will be a constructive coaching opportunity. Our clients should be greeted with a smile, a helpful demeanor and thorough communication, as I believe that communication is the key to any successful relationship. We appreciate your business and your feedback. Tim Anderson Fixed Operations Director Subaru of El Cajon

December 13, 2021

Always great service. Consistent with the work, customer service, and timeliness of completion, thank you. More

by jsgsd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Flores
Report | Print
Dec 14, 2021 -

Summit Subaru El Cajon responded

Hi, thank you so much for the positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Subaru of El Cajon We appreciate your positive review about your recent experience with us! Paul Fillmore General Manager Subaru of El Cajon

December 13, 2021

Everyone was professional and very helpful. Fixed a major issue under warranty and gave me a loaner vehicle. I have been happy with my service since first leasing to buying my Subaru More

by debbieburgeson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Flores
Report | Print
Dec 14, 2021 -

Summit Subaru El Cajon responded

Thank you! We're glad to hear that our team was professional and helpful and that we were able to fix a major issue on your vehicle with your warranty! We hope you enjoy your Subaru and hope to see you again soon. Paul Fillmore General Manager Subaru of El Cajon

December 13, 2021

Excellent experience buying my first car from here, Romio was a big help in finding the exact model I wanted (silver WRX 2021) despite pandemic shortages. Since my purchase, I've gone to this dealership twic More

by donovanruiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romio
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Dec 15, 2021 -

Summit Subaru El Cajon responded

Thanks! We're so glad to hear that you had a great experience buying your first vehicle from us with Romio. We're glad to hear that he was such a great help and that since you've purchased your vehicle, you've been back twice for maintenance work. We're glad to hear that you will make the drive to us for any future needs.Welcome to the Subaru Family and we are looking to servicing you for years to come! Paul Fillmore General Manager Subaru of El Cajon

December 12, 2021

Subaru El Cajon always takes care of me. Staff is friendly, the service is quick, and the facilities are nice. Though it’s a little farther, I like going to Subaru Cajon. More

by mrsalmeria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Flores
Report | Print
Dec 13, 2021 -

Summit Subaru El Cajon responded

Thanks! We're so glad to hear that you've been such a loyal customer of ours and that our stand is friendly and goes above and beyond each time you visit us. Our new space is recently remodeled so we're glad that you enjoy our amenities as well. We are looking forward to servicing you for many years to come. Paul Fillmore General Manager Subaru of El Cajon

December 09, 2021

Great service in a timely manner. Able to answer all my questions by the end of service and vehicle pick up. More

by ANDMO84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater
Report | Print
Dec 10, 2021 -

Summit Subaru El Cajon responded

Hi, thank you so much for the positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at South County Buick GMC! We're also glad that we were able to answer all of your questions at the end of service. We hope to see you again soon! Paul Fillmore General Manager Subaru of El Cajon

December 08, 2021

The service staff at El Cajon Subaru are awesome. They went above and beyond to provide excellent service and make sure my car continues to run like it was brand new. I love the little extra touches too, More

by tophernet
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Monica Flores
Report | Print
Dec 08, 2021 -

Summit Subaru El Cajon responded

Thanks for leaving us this great review! We're really glad to hear that our team went above and beyond and that we continue to provide excellent customer service every time you visit. We take great care of all of our customers and we want to ensure you leave feeling 100% satisfied. Thank you for being such a loyal customer, we look forward to providing you this great service for years to come. Paul Fillmore General Manager Subaru of El Cajon

December 07, 2021

The staff is always so friendly. Not pushy to add on more services. So far, everything has gotten done in a very timely manner More

by billienotaboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater
Report | Print
Dec 07, 2021 -

Summit Subaru El Cajon responded

Thank you for this review! We're glad to see you had a positive experience here at out dealership and that our staff is always friendly when you visit. We only alert our customers of services that absolutely need to be done to keep you safe and your car running smoothly. We appreciate you being a loyal customer and we are looking forward to seeing you again! Paul Fillmore General Manager Subaru of El Cajon

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