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Summit Subaru El Cajon - Service Center
El Cajon, CA
577 Reviews
Today:Open today 7:00 AM - 5:00 PM
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577 Reviews of Summit Subaru El Cajon - Service Center
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November 30, 2021
Worst experience ever, I am being jerked around left and right, trying to get my car fixed but they apparently sent back the parts. They give me no estimation as to when the vehicle would be done, and provi right, trying to get my car fixed but they apparently sent back the parts. They give me no estimation as to when the vehicle would be done, and provided no loaner so now I am ubering back and forth to my minimum wage job. Oh and after they told me an electrical repair would cost $800, and is not covered by warranty even though the car is less than 3 years old, she asked “do you want the repair or not”, she said she’d figure everything out and call me back in 30 minutes. Its been longer than that. Worst customer service ever, feeling helpless and like my car will never get fixed. I wish i never bought a subaru and I really dont want to return to this dealership. More
by nicholerod
Employees Worked With
Idk
November 29, 2021
As always, Subaru El Cajon was very accommodating reflected in their service personnel. I had an irreparable tire flat last minute, and since I bought my tires from Subaru EC (special order AT tires, reflected in their service personnel. I had an irreparable tire flat last minute, and since I bought my tires from Subaru EC (special order AT tires, under warranty, but not stocked), Angel was able to get my car in for a new tire replacement (had to special order my tire), and provided me with a loaner car (sweet CrossTrek) right before Thanksgiving so I had a vehicle to use and wouldn't disrupt my established travel plans. Very apathetic of my situation, so he insured I was taken care of. Great customer service as always. More
by RUNNERX210
Verified CustomerEmployees Worked With
Angel Flores
November 24, 2021
Perfect experience, car was done early, service advisor was not at the desk when I arrived, but someone else stepped in gum in my paperwork and keys and I was on my way. Amazing was not at the desk when I arrived, but someone else stepped in gum in my paperwork and keys and I was on my way. Amazing More
by daveschultze
Employees Worked With
Angel Flores, Jack Manchester
November 23, 2021
They are close and available for service on my Subaru. My oil change and complimentary car wash was done in about an hour and a half. The service advisor mentioned things that “they recommend” should be done oil change and complimentary car wash was done in about an hour and a half. The service advisor mentioned things that “they recommend” should be done. He annotated that I “declined” several items on the service invoice that we never even discussed. I’m leery of and dealership because of their compulsion to up sell service items. $126 for an oil change and a tire rotation is ridiculous! I will continue to use this service department as long as I keep receiving coupons for discount oil changes. More
by GLUG1
Employees Worked With
I didn’t work with any of them
November 18, 2021
Angel in the service department was amazing! He thoroughly explained what needed to be done and gave me updates throughout the day. I even was able to get a Lyft back to my residence. Will only tak thoroughly explained what needed to be done and gave me updates throughout the day. I even was able to get a Lyft back to my residence. Will only take my Subaru back to him from now on. Thank you! More
by teenie0731
Employees Worked With
Angel Flores
