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Summit Subaru El Cajon - Service Center

El Cajon, CA

4.8
573 Reviews

573 Reviews of Summit Subaru El Cajon - Service Center

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November 13, 2021

Friendly and helpful people. Clean and comfortable waiting room. The techs did a good job on my car. More

by gdeelliott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica
Nov 15, 2021 -

Summit Subaru El Cajon responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Paul Fillmore General Manager Subaru of El Cajon

November 12, 2021

We were traveling and had a maintenance issue on our Subaru. El Cajon was able to get it repair and us on the road again in short order. A few days later they called an let us know we left a very impo More

by Bruce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Farris, Alejandro Ramos
Nov 15, 2021 -

Summit Subaru El Cajon responded

Bruce, Thank you for taking the time to leave us this positive review. We are more than thrilled that we were able to repair your issue and get you back on the road, safely and in no time! We strive for great customer service and care for our customers. Paul Fillmore General Manager Subaru of El Cajon

November 11, 2021

I used to go to this dealership years ago but the service just dropped in quality and I switched dealerships even though it was a long drive. Under new management I am back again- a happy customer. More

by Dlindsay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Flores
Nov 11, 2021 -

Summit Subaru El Cajon responded

Thank you for taking the time to leave us this review. We have made such big improvements since we've been under new management and we're glad to hear that you've given us a second chance! Paul Fillmore General Manager Subaru of El Cajon

November 11, 2021

I had a pleasant experience, Ray was very accommodating, helpful, discussed the details about my car. Gave good advise, The rental desk, Alex made it easy and fast. The car felt more responsive after the More

by richrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater
Nov 11, 2021 -

Summit Subaru El Cajon responded

Thank you for taking the Time to leave us this review! We're very glad to hear that you had a pleasant experience and that Ray was accommodating, helpful and fully explained the details of your vehicle. We're glad you left feeling 100% satisfied. We appreciate your business and hope to see you again soon! Paul Fillmore General Manager Subaru of El Cajon

November 11, 2021

Great people. That are well trained and knowledgeable. Every interaction with Subaru has been a pleasure. We have been their customers for 6 years and we highly recommend them. More

by frankdowney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Johnson, Angel Flores, Kaleb Presley, Sidney Sumanga, Kevin Kane, Brian Penaloza, Mariella Martinez, Luis Arredondo
Nov 11, 2021 -

Summit Subaru El Cajon responded

Thanks! We're glad to hear that you've been such a loyal customer and that evert interaction you've had with our stand has been nothing but great! As always, we appreciate your business and are looking forward to seeing you again. Paul Fillmore General Manager Subaru of El Cajon

November 10, 2021

Always good service. My only complaint is that the last three times I was there my washer fluid did not get refilled. The info light has been on the entire time. I even mentioned it to the service tech la More

by MICHELLE.ZIX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathleen Farris
November 08, 2021

This was supposed to be the follow up to program my new keys and have me out within 2 hrs. At 2pm gave me a loaner and said they needed to do more diagnostic testing and would call me. Once again, no follo More

by curleekim
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Monica
Dec 30, 2021 -

Summit Subaru El Cajon responded

We greatly apologize for your inconvenience. We strive to provide complete satisfaction to all of our clients. Please understand that we needed more time to perform the diagnostic work to properly assess you vehicle. But we fell short on our communications and should have provided better information and updates. We apologize and are working with our team to make this better, Tim Anderson Service Director Subaru of El Cajon

Dec 30, 2021 -

curleekim responded

Thank you for your response. I still love Subaru ....

November 07, 2021

Clean, friendly, efficient, and helpful. The service manager was great. There was no wasting of my time. More

by gayla.strong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rahmani, Angel Flores
Nov 09, 2021 -

Summit Subaru El Cajon responded

Thank you for taking the time to leave us this review. We're glad that you found our dealership to be clean and that our staff was friendly and efficient! We appreciate your business and hope to see you again soon. Paul Fillmore General Manager Subaru of El Cajon

November 06, 2021

Sam was very professional and helpful. I appreciate that he kept me informed on the progress of my car. More

by maryulfig910
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Nov 08, 2021 -

Summit Subaru El Cajon responded

Thank you for taking the time to leave us this review. We're glad to hear that Sam was professional and helpful and that he was communicative throughout the whole process. We appreciate your business! Paul Fillmore General Manager Subaru of El Cajon

November 05, 2021

My service advisor, Angel, always goes above and beyond to take care of me and my car. More

by pblyth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Flores
Nov 08, 2021 -

Summit Subaru El Cajon responded

Thank you for taking the time to leave us this review. We are so glad to hear that your service advisor, Angel always goes above and beyond for you when you visit us. We will be sure to let him know of your kind words! Paul Fillmore General Manager Subaru of El Cajon

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