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Summit Subaru El Cajon - Service Center

El Cajon, CA

4.7
577 Reviews

577 Reviews of Summit Subaru El Cajon - Service Center

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November 08, 2021

This was supposed to be the follow up to program my new keys and have me out within 2 hrs. At 2pm gave me a loaner and said they needed to do more diagnostic testing and would call me. Once again, no follo More

by curleekim
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Monica
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Dec 30, 2021 -

Summit Subaru El Cajon responded

We greatly apologize for your inconvenience. We strive to provide complete satisfaction to all of our clients. Please understand that we needed more time to perform the diagnostic work to properly assess you vehicle. But we fell short on our communications and should have provided better information and updates. We apologize and are working with our team to make this better, Tim Anderson Service Director Subaru of El Cajon

Dec 30, 2021 -

curleekim responded

Thank you for your response. I still love Subaru ....

November 07, 2021

Clean, friendly, efficient, and helpful. The service manager was great. There was no wasting of my time. More

by gayla.strong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rahmani, Angel Flores
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Nov 09, 2021 -

Summit Subaru El Cajon responded

Thank you for taking the time to leave us this review. We're glad that you found our dealership to be clean and that our staff was friendly and efficient! We appreciate your business and hope to see you again soon. Paul Fillmore General Manager Subaru of El Cajon

November 06, 2021

Sam was very professional and helpful. I appreciate that he kept me informed on the progress of my car. More

by maryulfig910
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
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Nov 08, 2021 -

Summit Subaru El Cajon responded

Thank you for taking the time to leave us this review. We're glad to hear that Sam was professional and helpful and that he was communicative throughout the whole process. We appreciate your business! Paul Fillmore General Manager Subaru of El Cajon

November 05, 2021

My service advisor, Angel, always goes above and beyond to take care of me and my car. More

by pblyth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Flores
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Nov 08, 2021 -

Summit Subaru El Cajon responded

Thank you for taking the time to leave us this review. We are so glad to hear that your service advisor, Angel always goes above and beyond for you when you visit us. We will be sure to let him know of your kind words! Paul Fillmore General Manager Subaru of El Cajon

November 04, 2021

I don't know anything about the dealership, just the service department and it was excellent and did a great job More

by charlesdi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Flores
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Nov 05, 2021 -

Summit Subaru El Cajon responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Subaru of El Cajon and we hope to see you again soon! Paul Fillmore General Manager Subaru of El Cajon

November 04, 2021

RIDICULOUS TEXT MESSAGING AND EMAILING REQUESTING MY CUSTOMER FEEDBACK. I HATE THIS JUNK. IT MAKES SUBARU LOOK BAD. More

by ASDFADS
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater
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October 28, 2021

I very happy with Subaru of El Cajon service staff. They all been helpful and friendly. More

by dswakhsr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Orozco, Angel Flores
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Oct 29, 2021 -

Summit Subaru El Cajon responded

Thank you for this review! We're glad to hear that you are happy with our staff and that they were super helpful and friendly during your visit. We appreciate your business and hope to see you again soon! Paul Fillmore General Manager Subaru of El Cajon

October 28, 2021

I am very happy with my experience. Great customer service! Waiting area was nice and clean. More

by mpilgrim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Clearwater
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Oct 29, 2021 -

Summit Subaru El Cajon responded

Thank you for this review! We are so glad to hear that you are happy with your experience and that our staff was friendly during your visit! Uur waiting area is newly updated also. We appreciate your business and hope to see you again in the future, Paul Fillmore General Manager Subaru of El Cajon

October 27, 2021

Easy to get an appointment, people were nice. Comfortable waiting room. I was happy with the service. This was my very first time at the El Cajon Subaru dealership. More

by tmburgess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cicso Quijas
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Oct 28, 2021 -

Summit Subaru El Cajon responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Paul Fillmore General Manager Subaru of El Cajon

October 26, 2021

Two different time l went there. Just after l bought a 2006, yes an 06, bot from them. Reason, open recall, (air bag.) Found out from ins company. So air bag was fixed, they also did their 147 point in More

by steve12862
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angel Flores
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