Summit Subaru El Cajon - Service Center

Standard Service It is very convenient to be able to come in without an appointment. Very polite and expedient staff. Jack is always a pleasure to chat with. It is very convenient to be able to come in without an appointment. Very polite and expedient staff. Jack is always a pleasure to chat with. More

Talk about my new car He was so helpful about all the questions about my new car and he also show me all the stuff about in ant of my car thank you He was so helpful about all the questions about my new car and he also show me all the stuff about in ant of my car thank you More

Very helpful and courteous service staff I went to Subaru El Cajon for my first oil change service, and my service representative was very attentive and helpful. He checked on me a few times, I went to Subaru El Cajon for my first oil change service, and my service representative was very attentive and helpful. He checked on me a few times, even asking if I need water. Even though they were busy, their customer service was tops. The waiting lounge and bathroom were also clean. The TV sound a little bit on the loud side, but it was a cooking class so I was still able to concentrate on my reading. Overall, it was a great experience. More

Battery change Another great experience at your service center. I went in without an appointment after needing my battery jumped. I was greeted immediately at my veh Another great experience at your service center. I went in without an appointment after needing my battery jumped. I was greeted immediately at my vehicle and checked in by friendly service rep and had my diagnostics done within an hour. Every service member was friendly and professional. My only complaints is in the vehicle itself... that I needed a new battery after inly 47, 000 miles. I bought a suburu because it's great reputation of reliability so this was a bit disappointing. The dealership and people were excellent! More

Good day to get my work done. YA DID GOOD - Your Service rep was a nifty gal. O.K. I forgot her name, i.e. Jessica I believe, Thanks again Jessica. Peter K YA DID GOOD - Your Service rep was a nifty gal. O.K. I forgot her name, i.e. Jessica I believe, Thanks again Jessica. Peter K More

Best dealership customer service Wow, only if I looked into this dealership before purchasing my subaru, I wouldve went here rather than kearny mesa subaru. Long story short, my ca Wow, only if I looked into this dealership before purchasing my subaru, I wouldve went here rather than kearny mesa subaru. Long story short, my car needed to have an oil change and I didnt want to put it off any further because i was going on a trip to Seattle that week. I have verified with kearny mesa that they dont need an appt and its a walk in first come first serve basis when it comes to oil changes. I went to kearny mesa at 7am, and they mentioned they dont take walk ins anymore and i will need to make a reservation.. the earliest spot i got was 3 days later. I called el cajon subaru and spoke with someone who mentioned no appt or reservations necessary. I wish i had remembered his name because his phone etiquette was on point. He introduced himself and sounded like he was having a good morning. I got to subaru and Jessica greeted me with a smile. She told me what they will do and what theyll check/inspect on my car. She also asked if i wanted a free car wash. I waited in the waiting area and watched some tv. I wish this place had vending machines.. or maybe i just didnt see it. Got my name called and there was another guy who told me what they did and inspected. Theres a lot of nice things to say about the customer service i received from the time i got there til i drove off the lot. The team outside seemed like they all got along and were friendly. They were also friendly to my dog, which is a huge plus.. knowing that subaru itself supports its animals. They even offered my dog a bowl of water. Unlike kearny mesa.. Thank you guys! I will def. take my car here for its future servicing. More

Needs Better Service Evaluation My Subaru had been in a couple of times to locate a sound resembling a broken shock. The problem was not diagnosed the first two times. On my third v My Subaru had been in a couple of times to locate a sound resembling a broken shock. The problem was not diagnosed the first two times. On my third visit, I was told after being sent to the guest waiting room, to make an appointment, they were too busy that day. On the fourth time i, the car was in the shop for one week, mostly waiting on a part to replace the struts. I would think, that after having been in for this same service several times, they would have identified the problem and told me that they would need to order the part and have me come back when the part was in. Then my vehicle would have only been out of service for a one day.repair. More

Thankful and Happy ! I bought my car here and now I am getting the normal servicing done. This has been the best experience ! Great support and courtesy. I am thankful I bought my car here and now I am getting the normal servicing done. This has been the best experience ! Great support and courtesy. I am thankful ! More

Excellent customer service Parts came in on time, service appointment made online was very convenient, courteous technicians, regular updates on vehicle, comfortable waiting roo Parts came in on time, service appointment made online was very convenient, courteous technicians, regular updates on vehicle, comfortable waiting room, clean restroom, fully satisfied with work done. More

Excellent Technician was very thorough and helpful. Completely inspected my vehicle and professional. The dealership washed my car and ensured it was perfect wh Technician was very thorough and helpful. Completely inspected my vehicle and professional. The dealership washed my car and ensured it was perfect when I got it back. More