Sun State Ford

My experience with Sun State Ford is difficult to rate because the sales experience was excellent, but what happened afterward significantly affected my confidence in the dealership. Ironically, I neve because the sales experience was excellent, but what happened afterward significantly affected my confidence in the dealership. Ironically, I never intended to purchase a vehicle there. My daughter and I were considering a Ford Fusion Hybrid at the dealership across the street. I stopped at Sun State specifically to ask whether their service department could perform a pre-purchase inspection on that vehicle. That's when I met Miguel. Miguel was fantastic—personable, straightforward, efficient, and never pushy. I gave him my budget, and he showed me a 2018 Ford Edge that I fell in love with. Before purchasing, I pointed out a small dent and some rubber/felt hanging down and requested the missing owner's manual and keypad code. I was told these items would be addressed. I appreciated Sun State's reasonable pricing and lack of excessive dealer fees. Financing went smoothly, and because I trusted the dealership, I purchased their highest-level extended warranty. Carlos in Accessories was also excellent—personable, helpful, and professional. Unfortunately, shortly after taking the Edge home, I noticed the steering felt strange, the turn signals weren't operating correctly after turns, and the collision sensor warning would randomly activate. I returned the vehicle almost immediately. Sun State offered a 14-day return period, yet I physically had the Edge for only about three days before it went back for service. After nearly a week without an update, I called and spoke with Mo in Service. According to what Mo told me, he had driven the Edge BEFORE it was sold to me, was aware of the steering issue, had documented it, and believed it should have gone to service before being sold. That completely changed my perception of the purchase. The irony is incredible: I walked into Sun State Ford specifically because I wanted them to inspect another dealer's vehicle so I wouldn't unknowingly purchase a car with mechanical problems—only to purchase a vehicle from Sun State that I was subsequently told had an issue identified before it was sold. To Sun State's credit, they ultimately repaired the steering problem, waived the $100 warranty deductible, and provided a 2026 Explorer loaner. However, when I asked about the small dent discussed before purchase, I was told it would cost approximately $500 because I didn't have the promise to repair it in writing. I also purchased an approximately $600 ceramic coating package. Unfortunately, parts of the application appeared rushed or incomplete. Finally, I dropped my Edge off with a FULL tank of gas. It was returned with only 26 miles until empty. I understand road-testing a steering repair, but returning the vehicle nearly empty without explanation was disappointing. Miguel was exceptional, and I would work with him again in a heartbeat. Carlos also provided excellent service, and I appreciate that the mechanical problem was ultimately repaired. Would I purchase another Ford? Absolutely. Would I work with Miguel again? Absolutely. Would I purchase another vehicle from Sun State Ford? I'm genuinely not sure. My advice: Get any used vehicle inspected, and get every promise in writing. Sun State Ford did an excellent job selling me a vehicle. I just wish the experience after the sale had inspired the same confidence. More

I had an excellent experience working with Malvin. He went above and beyond to help me throughout the entire process. He took his time with me, answered all my questions, and made sure I understood ev He went above and beyond to help me throughout the entire process. He took his time with me, answered all my questions, and made sure I understood everything along the way. He also helped me get my financing through Chase and was there to take care of me every step of the way. I never felt rushed or pressured, and he genuinely made the whole experience much easier and less stressful. I really appreciate all the time and effort he put into helping me get my vehicle. I highly recommend Malvin to anyone looking for someone who truly cares about their customers. Thank you, Malvin! More

If I could give them a negative rating, I would do so. TERRIBLE CUSTOMER SERVICE on a warranteed item. I called TEN TIMES at least with NO CALL BACKS because they didn't want to do the work~! I spoke i TERRIBLE CUSTOMER SERVICE on a warranteed item. I called TEN TIMES at least with NO CALL BACKS because they didn't want to do the work~! I spoke initially with Crystal, left THREE messages for her (never called me back), then left TWO messages for Robert, the service manager, and TWO messages for Linda the dealership manager. I finally got through to Crystal once again and she complained because this was the first chance she'd had to sit down (because I asked why she hadn't called back). She then put me on hold and NEVER came back. After 15 minutes, I hung up. I never got angry, I wasn't rude, and this is simply the worst experience I've ever had with a Ford dealership. More

It’s 5:20 PM. I’m limping home from an absolutely brutal day at work, mentally done with humanity, when I pull up to a traffic light and hear it. Clack. Clack. I’m limping home from an absolutely brutal day at work, mentally done with humanity, when I pull up to a traffic light and hear it. Clack. Clack. Claaack. That sound where your soul leaves your body. I look down along the driver’s side and—of course—there it is. A nail in my tire. Pressure dropping. Dashboard lighting up like a Christmas tree. I’m sweating. I’m spiraling. I have absolutely no idea what to do, so I do what any modern adult does in a crisis: I Google the closest Ford service center. I roll into Sun State Ford at 5:45 PM. They close in 15 minutes. I walk in looking like a man who’s been personally betrayed by the universe. Robert and Maurice take one look at me—frazzled, stressed, clearly not okay—and instead of hitting me with the “we’re closing” speech, they look at each other like, yeah… we got this guy. Like two old buddies who don’t even need to talk about it, they pull my car into service for a last-minute hail-Mary repair. Now here’s where I’m really panicking. I’m already bracing myself for the price of a brand-new tire. I’m doing mental math. I’m bargaining with God. Robert and Maurice come back and go, “Nah, we’ll just patch it.” That’s it. No upsell. No hustle. No nonsense. They could’ve easily taken me for a ride—but they didn’t. Fair. Honest. Friendly. Not a single ounce of scummy behavior. Just two real dudes doing right by someone who clearly needed a win that day. In an economy where it feels like everyone is out for a buck, these guys were solid. The kind of guys you’d want in your corner. The boys that got your back when the day’s already kicked you enough. So do yourself a favor. If you ever find yourself hearing that dreaded clack clack clack and need someone you can actually trust, go talk to my guys Robert and Maurice over at Sun State Ford. They’ll treat you right—and honestly, you deserve that kind of energy. More

I scheduled a mobile mechanic to install a new battery in my 2020 Mustang Ecoboost as it died in my driveway and I am somewhat gimpy. I scheduled the appointment online with ease, and was able to confirm my 2020 Mustang Ecoboost as it died in my driveway and I am somewhat gimpy. I scheduled the appointment online with ease, and was able to confirm and get an initial quote from Catherine, who was very helpful. On the day of the service, I received a call from Don Raymond, the mobile service manager, who quoted me less than the initial quoted price for the battery and installation, which was a pleasant surprise. Caleb the mobile technician/ mechanic came to my house and replaced the old battery in no time! He was very courteous, knowledgeable, and patient with my questions! The whole process was smooth and so convenient at a reasonable price. The battery comes with a 36 month warranty. I will continue to use Sun State Ford’s mobile services when I can in the future. More

I met with Amanda in the body shop and she put together a competitive quote and was easy to work with and followed up very well. The work was finished ahead of time and looks great. Giving 4 stars only bec competitive quote and was easy to work with and followed up very well. The work was finished ahead of time and looks great. Giving 4 stars only because when I went in to pay and Amanda wasn’t there, the body shop tried to increase the cost by roughly 20% saying more work was needed than anticipated. I mentioned that I worked with Amanda and communicated while my car was there and that all was correct on my original quote. The body shop did honor the original quote from Amanda so I am happy. More

As a girl I’m always afraid to go into a car dealership but I had to go to get some info to repair my car. I went into the Parts Department today and talked to Dave and told me everything I wanted to know but I had to go to get some info to repair my car. I went into the Parts Department today and talked to Dave and told me everything I wanted to know and more importantly he listened to me and told me to bring the car there and let the Service Department diagnose exactly what is wrong with it. Yes I know I have to pay for that he told me but they guarantee their work and they won’t just throw expensive parts at it until the car is fixed. And that would save me a lot of wasted money. He also told me if I had any questions in the future to please call him. I now feel better and not afraid anymore. Thanks Dave! Maria More

This was the best Deal I’ve gotten as I went to 4 Different Ford Stores and ran into Larry Alton what a salesman here. I will recommend all my family friends and even strangers this will go down as t Different Ford Stores and ran into Larry Alton what a salesman here. I will recommend all my family friends and even strangers this will go down as the best ever. Thanks Sunstate Ford you did it right More

This was the easiest car-buying experience I have ever had! Rafiu was amazing! I was able to communicate with Rafiu beforehand to iron out many details before I made the hour and a half drive to make the had! Rafiu was amazing! I was able to communicate with Rafiu beforehand to iron out many details before I made the hour and a half drive to make the actual purchase which saved a lot of time when I got to the dealership. More

Terrible customer service and expect unhelpful responses as well. I have a 2018 Ford Focus and when I bought it they said it had a new motor so I bought extended warranty to cover. Car is currently in the s as well. I have a 2018 Ford Focus and when I bought it they said it had a new motor so I bought extended warranty to cover. Car is currently in the shop and has been there for a month now. No communication whatsoever, so I decided to go and see what’s taking so long. Come to find out that because of the mileage I had on the car the repair is no longer under warranty and now I have to pay a lucrative amount of money out of pocket. Went to the used car department to see if we could switch the car because I only had the car for a year and a half. They scoffed and told me I’m out of luck and to either buy a new car or pay for the repair(thanks Reuben). It’s good to know that these people look out for their customers right? I will never do business there again and I hope this helps other people to not go through this situation. Only thing I would recommend is if your car is in need of repair to seek out James because he was the only helpful person in that dealership. More