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Sun State Ford
Orlando, FL
230 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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230 Reviews of Sun State Ford
January 06, 2018
happy with car, deal and experience I really like the fusion platinum I bought. Robert was clearly very interested in providing customer service. I like the no hassle pricing approach. I really like the fusion platinum I bought. Robert was clearly very interested in providing customer service. I like the no hassle pricing approach. KiKi in finance went our of her way to explain the terms of the deal and financing and the warranty options. Also she was extremely helpful in explaining how to get a refund on the warranty policy for the fusion I traded in. Made the transaction much more comfortable. More
by Mike Conley
Employees Worked With
Robert Mercado, KiKi Pickering
December 21, 2017
Always professional and considerate I came in for the "works" which for some reason took two hours. When the service lady came to tell me my car was ready, she smiled, said she was sorr I came in for the "works" which for some reason took two hours. When the service lady came to tell me my car was ready, she smiled, said she was sorry and told me the work was complimentary. I have been going to Sun State Ford for decades, and through four cars, the service has been the same; professional, considerate and well done. More
by Bob
Employees Worked With
I dont recall the young ladies' name.
December 19, 2017
Excellent service, no complaints Robert did an outstanding an outstanding job going over the vehicle we purchased, answere all of our questions, very happy with the treatment we recei Robert did an outstanding an outstanding job going over the vehicle we purchased, answere all of our questions, very happy with the treatment we received More
by dkwhitt
Employees Worked With
Robert Mercado
November 01, 2017
Excellent service Wonderful car buying experience. The entire staff at Sun State Ford was very professional and knowledgeable. Our salesman, Mida Konian, dedicated a lo Wonderful car buying experience. The entire staff at Sun State Ford was very professional and knowledgeable. Our salesman, Mida Konian, dedicated a lot of time and effort to explain all of the features and capabilities of the Ford Explorer XLT 2017. Her professional work and dedication were instrumental in helping us make the decision to purchase the vehicle from Sun State Ford. Edgar Omar Paz, Kissimmee, Fl More
by Edgar O Paz
Employees Worked With
Mda Konian
October 23, 2017
Consistent quality service For 20+ years Sun State has been servicing my Fords - consistent, quality workmanship always! I would not go elsewhere. Service Writer Stacy is my cho For 20+ years Sun State has been servicing my Fords - consistent, quality workmanship always! I would not go elsewhere. Service Writer Stacy is my choice! More
by janer
Employees Worked With
Brad, Stacy
October 09, 2017
2017 F150 This is my second F150 purchased at Sun State Ford. The salesman Johnny Prosser got the truck I wanted at the price I needed. His coworker Mida, was m This is my second F150 purchased at Sun State Ford. The salesman Johnny Prosser got the truck I wanted at the price I needed. His coworker Mida, was more than capable to handle the transaction and make sure the truck switch went without a flaw. From finance to out the door, great dealership. More
by minnvike52
Employees Worked With
Johnny Prosser, Mida
October 06, 2017
Excellent service from everyone involved I purchased a 2017 focus st and it was one of the most enjoyable experiences I could've imagined. Raifu and Kyle both took excellent care of me and wo I purchased a 2017 focus st and it was one of the most enjoyable experiences I could've imagined. Raifu and Kyle both took excellent care of me and worked their absolute hardest to ensure my desires were achieved. 10/10 More
by Dillon2015
Employees Worked With
Raifu Lawal, Kyle Davis
September 25, 2017
"UPDATE" - Warranty work - Service Department Comes Through Brought my 2011 Expedition in for it's last Extended Warranty Services. Had a laundry list of what I considered legitimate repairs. Out of the (8) c Brought my 2011 Expedition in for it's last Extended Warranty Services. Had a laundry list of what I considered legitimate repairs. Out of the (8) concerns, only one was found to be repairable... replace a rear AC Actuator to stop a thumping noise when the Fan was on in the rear. After 3.5 days, a rough ride to get the rental car returned and pick up my Expedition by 6PM (How does someone with a 9-5 job get their car picked up by 6PM with rush hour traffic, there were 2 other guys picking up at 6:05PM as well, doors were locked), AND guess what? The AC still thumped when I turned it on the way home (service was already closed mind you). Spoke to my service rep the next morning, he was certain they could get me in on Monday at 8AM, right in and fix it in an hour or less. I arrived this morning at 7:55AM, my service rep was off today, but they took me right in...or at least I thought (they had no notes of my call with the rep on Friday, had no clue I was coming in). At 10:30AM, I was informed, by gosh, it IS a second Actuator in the rear, and they could repair it in 1 ½ hours. They had the part this time, and would get it taken care of, but of course there is a co-pay every time you bring your vehicle in for service (Did your eyes just get large and you want to scream at this review???). I let the service rep know as politely as I could, I need to see the manager on duty and I will get that taken care of. ~6 minutes later, he returns, and is so proud to tell me he will take care of the co-pay this time. The manager is busy right now, tied up but if you want to see him later, they will let me know (what should a manager do in this situation???) So, noon rolls around, I walk outside and My SUV is on the curb...but no one came to get me. Reminder, I have been waiting for 4 hours for the 1-hour of service from 8AM -9AM that I was guaranteed on Friday. Just not feeling the love at all, and I cannot in good conscience promote this bad service, from top (Manager, go see your upset customers, walk TOWARD the problem) to bottom (Not sure who is really on the bottom, but let's start with the service reps at the desk). Sorry guys, you dropped the ball on this one, and unfortunately I cannot let this one slide. Rich More
by bullnole
Employees Worked With
Tony, Brad Knight
September 09, 2017
Simple and quick buying experience These folks don't insult your intelligence. They get right to the point and I didn't experience the built in delay tactics that many dealerships empl These folks don't insult your intelligence. They get right to the point and I didn't experience the built in delay tactics that many dealerships employ. Go in knowing what you want and do your homework, know a good deal when you see it and you'll be in and out in less than two hours. More
by Fred Flintstone
Employees Worked With
Barry Marshall
September 05, 2017
Great Customer Service As Always I bought my car from Sun State Ford a few years ago and will take it no where else for servicing. The staff in the Service Department are second to n I bought my car from Sun State Ford a few years ago and will take it no where else for servicing. The staff in the Service Department are second to none. Very professional and honest folks. Highly recommended!! More
by bmoore1983
Employees Worked With
Stacy
