If I could give them zero stars I would, I hate angry customers and escalated situations but I had NO CHOICE.
FUTURE BUYERS MUST READ.
Alright everyone just because I work in customer service and HATE angry customers this story is just too wild to pass up and I’m hoping to reach future buyers. As I posted a few months back I bought my Pontiac used at this dealership (2 hours north of where I live).. I loved my salesman and he did what I asked in order for me to purchase the car! Loved him! I then found some noises and went back north about 3 more times to get them fixed. After spending some time there like I anticipated they told me what was wrong and fixed my problem (to my knowledge) and gave me a gas gift card for any troubles. Well 3 months later ALL THE NOISES AND PROBLEMS WERE BACK. Okay no problem, I had spent $850 and figured I’d be able to take it back up get a loaner car and have them refix it. Well Ryan the manager of service said “It’s hard to believe you’ve worn out our parts this quickly, and that you’re just noticing problems 3 months later. Find a reliable mechanic because you don’t know what you’re talking about and neither does your shop.” (Shaver Road Auto Service is extremely reliable and I love them so I know they weren’t lying to me)
Well 2 months later after having it looked at and everything I asked for a refund or to have a loaner vehicle and they can fix my car and Ryan the service manager referred to me as being “xxxxxxxx” and said multiple times i don’t know what I’m talking about and that the noises i was hearing are new and definitely not what they fixed and proceeded to HANG UP ON ME. Also reached out to his boss and no response.
That was just too far and I took it to GM corporate. Corporate came back and had notes from Ryan and not only did he lie about what he said to me he put in there saying that I called him “mentally handicapped”.. not that he called ME xxxxxxxx also put it there that i had swore profusely and was uncooperative. Its so scary to know there are more customers getting scammed and lied to by their so called service “manager” when he lies right out of his teeth. They refused a refund and will no longer help me. GM offered me $100 service voucher to get repairs on my car and said i could only return to Sundance the original place I bought it to see if those were really the problems. Great and all but when I’m out $850 and a car that’s not fixed why would I ever return to a place that referred to me in such a horrible manner, I’m pretty peeved with the bad business and WILL FOREVER share my story and hope to god they lose some business.
I know I’m not the first nor the last and hopefully this will sway your decision.