Sunnyside Acura

Car buying for me has always been a stressful and usually painful transaction. I absolutely dread going to the dealerships and negotiating with salespeople who will use every line in the book to get me to d painful transaction. I absolutely dread going to the dealerships and negotiating with salespeople who will use every line in the book to get me to drive home in their vehicle. My past experiences have been horrible and I wouldn't wish my previous experiences at dealerships on my worst enemy. I've not once left a dealership without feeling drained and questioning buyers remorse because of the high pressure that the salesperson had put me through.... that is until I went to Sunnyside Acura. My saleswoman Linda was fantastic. She promised to make the process easy and that she will be up front and honest from the beginning to end, no games. To my shock she was true to her word and there was no pressure. As a woman I've always felt intimidated by salesperson and dealerships. Sunnyside Acura has totally changed how I look at car buying and has proven that you can't assume that all dealerships are the same. I have found my salesperson and dealership for life. Linda and the rest of the professional sales staff over there treated me with such respect and I knew when I left that they really appreciated my business. I am actually looking forward to going back there in a couple years to buy my next vehicle. If you are looking for a great experience when buying your next vehicle, trust me, go to Sunnyside Acura. More

After leaving several email messages with no reply, I called this dealer and spoke with a young woman about a used TL on their lot. I told her that I lived almost 2 hours away and wanted as much info abo called this dealer and spoke with a young woman about a used TL on their lot. I told her that I lived almost 2 hours away and wanted as much info about the car as possible... especially the service and repair records.(Acura's - from late 90's thru 2003 - are documented as having many automatic transmission problems including factory recalls and mandatory extended warranties - about which she knew nothing). She pulled the old "someone else is interested - you better put some money down to hold it" routine. I declined and asked her to return my call with the info requested. Of course, I never heard from her again. Not the kind of place I would do business with! PS... their used cars are priced $2-3,000 more than comparable units at other dealers. I'm still looking for "my" Acura! More

I bought my 2005 MDX from Sunnyside and have had it serviced there ever since. Which means I get oil changes done there (I've skipped the over-priced "service interval" nonsense and simply choose when serviced there ever since. Which means I get oil changes done there (I've skipped the over-priced "service interval" nonsense and simply choose when to get certain other items attended to, e.g. cabin mirco-filter). Oil changes cost $45 unless I have and use a Sunnyside Acura coupon; then it's $28. Apparently, to access the oil filter, the front-right wheel has to be removed, or maybe it's just the plastic wheel-well guards. In any event, after a recent oil change I noticed a funny scraping sound when ever I turned my front wheel hard left. Well, the cause was that after a recent oil change the service person forgot to snap the plastic wheel well lining back into place. I tried doing that myself, but didn't have the plastic "snap lock." So, another 12-mile visit to the dealer to get that fixed (at no charge, of course). I would expect better attention to detail at a "luxury" dealership. An oil change ain't rocket surgery %^). More

The service department is a suspect. I had an Acura The service department is a suspect. I had an Acura Integra and they recommended I replace a part because there was a crack in the distributor cap an The service department is a suspect. I had an Acura Integra and they recommended I replace a part because there was a crack in the distributor cap and they heard a "clicking" sound. I had this replaced ($400+)and a week later, the exhaust pipe had to be replaced. I questioned if the clicking sound they heard was from the exhaust pipe and not the distributor. Someone from work told me the distributor cap should never have to be replaced. I found the owners manual on the Acura website and found the distributor was under warranty. When I questioned the manager, he diddled and daddled around, made me wait 15 minutes, then finally told me he could not find the document. I showed him the owner's manual that I had and he reluctantly agreed to pay back for the distributor work. So why wasn't I told the distributor was under warranty from the beginning????? Why couldn't the manager find the owner's manual? Very disappointing experience. I would definitely not recommend this place. I traded in my Acura a month later for a Toyota. More

I went here looking to buy an 03 RSX Type S. I found the car I wanted in the color I wanted. The salesman insisted I commit to buying but I told him that I wanted to think about it/shop for a better deal. car I wanted in the color I wanted. The salesman insisted I commit to buying but I told him that I wanted to think about it/shop for a better deal. He was very pushy, so I told hin to hold the car and I put down a small deposit. Turns out I went to another Acura dealer and found the same car and managed to get it at a little over invoice. I had the car at Sunnyside on hold for about 48 hours. My salesman called me and proceeded to yell at my and talk down to me about how he needed me to buy the car now and I was being very rude. I don't think have a car held for 2 days is being rude. So I told him I didn't appreiciate being treated this way and that I got a much better deal. Overall, I was very disatisfied with their pushy and rude customer service. But I did end up getting a hell of a deal at Acura of Avon in CT. More