Sunrise Ford of North Hollywood

Nick S. is an amazing Service Rep! He anticipated solutions and me guided with the most cost effective route to properly repair my vehicle. Everything was u is an amazing Service Rep! He anticipated solutions and me guided with the most cost effective route to properly repair my vehicle. Everything was upfront and to the point with Nick S. No scams or run arounds. Thank you Nick! Oh and he listened to the whole story took notes and connected to the right people to find a solution. Got back to me the same day if not immediately after contacting him. Thank you Nick! More

I just purchased my new 2022 Maverick through Sunrise Ford. This is the second vehicle we have purchased through this dealership and we couldn't be more happy with the knowledgeable and professional sale Ford. This is the second vehicle we have purchased through this dealership and we couldn't be more happy with the knowledgeable and professional sales and service staff. No hidden fees or runarounds that you might find at some dealerships. My only issue is the circular phone system that means you have to ask for the desired department multiple times. The staff in every area, however, are incredibly polite and obliging. I want to especially thank Brandon Suero for helping me complete (correct) my online order with the dealership; Raoul (an excellent up and coming salesperson), who helped get me and my vehicle ready to go; Giovanni Gomez for helping me understand the mountain of paperwork, and finally, Alex Chihaia who pulled it all together. Thank you and well done, folks! More

Calidad muy eficientes buena atención Excelente si les Calidad muy eficientes buena atención Excelente si les recomiendo este diler son muy profesionales lo recomiendo Calidad muy eficientes buena atención Excelente si les recomiendo este diler son muy profesionales lo recomiendo More

It has now been six years that I have been taking my Ford Fiesta to Sunrise Ford in North Hollywood for service. They are always more than great. The service writers (Jessica gets an A+!) are very helpful. Fiesta to Sunrise Ford in North Hollywood for service. They are always more than great. The service writers (Jessica gets an A+!) are very helpful. And, apparently, the technicians are great, also, because the charges are more than reasonable. This "little old lady" is very happy that I always can depend on Sunrise to help me keep my car in good condition. More

I live in Los Angeles and I talked to 9 Ford dealerships all over southern California and three car buying services looking for a very scarce fully equipped '21 Explorer ST, which included a boondoggle to a all over southern California and three car buying services looking for a very scarce fully equipped '21 Explorer ST, which included a boondoggle to a San Diego dealership to pick up what was supposed to be my fully equipped ST. I ended up at Sunrise Ford North Hollywood where Salesman Richard Niver found the exact ST I was looking for and Sales Manager Alex Chihaia beat all other dealer's quotes. I arrived at the dealership with two great rate preapproved loans and the Finance Director Sal Medina was still able to get me an even lower rate! I LOVE SUNRISE FORD NORTH HOLLYWOOD! Oh, and in case you think I'm just new to the car buying experience, this Explorer ST is my 28th vehicle. More

Check to make sure the car you see online is actually at the dealership. They have a "storage"/other dealership in Fontana where many of their cars online are stored. Financing was easy and financing mana the dealership. They have a "storage"/other dealership in Fontana where many of their cars online are stored. Financing was easy and financing manager was great, but sales manager was slacking and slow and shady. The actual salesman was nicer, although he was young and a bit new so lots of questions he had to find out. Bait and switch was attempted by sales manager early on, tried to sell a different car then the one I wanted for a higher price, but when called out, he quickly "apologized" and said it was a mistake and fixed it. I'm not so certain it was a mistake. Certain items on the car were dealer added and quite stupid to be honest. I ended up paying for something that I wasn't supposed to, an extra $395 that was slipped in for a theft device that is beyond stupid. My bad as I should've realized how annoying it was and double checking the charges, but it was late, they were about to close and it was a Saturday and I had already been there 4 hours. I made an appointment, but since the car was in Fontana, and the manager sent the driver an hour later then he said he did, traffic etc. They were over 2 hours late for the appointment. So double check people. While the young salesman was great to work with, the sales manager is sketchy so be cautious and double check everything he says and does. The car is great once I actually got out of there and I'm pleased with it so far. More

Big change from when I purchased my 2014 Fusion. Very convenient. Several service writers. Easy drop off and return. Sunrise is a bit inconvenient as I now live in Altadena. However, I know that convenient. Several service writers. Easy drop off and return. Sunrise is a bit inconvenient as I now live in Altadena. However, I know that I will be leaving my car with a servicer that knows the vehicle. It had only 33,091 miles when I brought it in. It is likely to be driven for a long time. I'd like to be certain that when it is inspected and serviced, it will be done by employees both familiar with my car, and there to build good will with a customer. More

Excellent customer service as always. Services completed without any issues. Nick Soriano, Service Advisor well knowledgeable and easy to discuss services rendered and any future schedule recommended servic without any issues. Nick Soriano, Service Advisor well knowledgeable and easy to discuss services rendered and any future schedule recommended services. More

I no longer live in the area but, I still have my car at Sunrise Ford. I trust their technicians and their professional staff. Their prices are fair and the service work done has always been great. Sunrise Ford. I trust their technicians and their professional staff. Their prices are fair and the service work done has always been great. More

Always good service! Leslie is a great service rep!!! I said all I wanted in the first nine words making me type 25 before accepting my review almost made me leave but I'd thought I'd tell you all why!!! said all I wanted in the first nine words making me type 25 before accepting my review almost made me leave but I'd thought I'd tell you all why!!! More