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1,353 Reviews of Sunrise Ford - Service Center
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Verified Customer
July 12, 2025
Received a follow up call from Holly in customer service regarding my service. Stated to her that my tires were set at 30psi and my windshield washer fluid was not filled/topped off. I inflated my tires to regarding my service. Stated to her that my tires were set at 30psi and my windshield washer fluid was not filled/topped off. I inflated my tires to 35psi which is the correct tire pressure and put half a jug of washer fluid into the reservoir. She asked me not to rate the service until she got back with me. She didn’t call me back so I called her after approx 10 days. I then missed her call and called her back the next day. I asked her if the service tech was spoken to. She didn’t know. I mentioned underinflated tires could be a safety factor. She stated that some techs are inexperienced or something to that affect (listen to the call). I then asked to speak to the General Manager. She transferred me to the GM and I got voicemail. ….that was a few days ago. All Holly was concerned with was me giving a 5 rating and nothing less and to hold off filling out the rating info. I did tell her that the service advisor was very good but the tech was not. Would like to hear from the GM about this lousy service. More
by danielthoganjr
Employees Worked With
General Manager
July 12, 2025
The Service lady , I think her name was Kristian was great!!! They were realitively fast in getting my truck done as one of the mechanics had a vehicle stuck in his bay and could not use another bay so great!!! They were realitively fast in getting my truck done as one of the mechanics had a vehicle stuck in his bay and could not use another bay so they had to finidh it the next dsy THANKS, David More
by DAVIDBCEI
Employees Worked With
Kristian I believe is her name
July 11, 2025
INo response . If this is your customer service you lost a customer..very unhappy.i still have problems with my bronco. If this is your customer service you lost a customer..very unhappy.i still have problems with my bronco. More
by Corvette
Employees Worked With
July 10, 2025
Service Department was extremely friendly and helpful. My service advisor kept us informed on things needed and called when the service was completed. My service advisor kept us informed on things needed and called when the service was completed. More
by Fran L
Employees Worked With
David Brown
July 10, 2025
Placed a text to Sara for a service appointment for our 24 Transit. She made arrangements for us to bring it in on the day that we needed it serviced. Thank you Sara 24 Transit. She made arrangements for us to bring it in on the day that we needed it serviced. Thank you Sara More
by arodrigues0
Employees Worked With
Sara Hanley, Shawn, Holly, Charlie, Trevor
July 10, 2025
Your prices are rip off compared to other ASE shops your charge of 3% for use of credit card is disgusting charge of 3% for use of credit card is disgusting More
by iraberlow
Employees Worked With
It's not the person it's your rip off prices especially the. 3% charge for credit card
