Sunrise Ford - Service Center

They fixed the problem in a timely manner. They gave me the benefit of the doubt about my reported issue. They gave me the benefit of the doubt about my reported issue. More

The first person I dealt with was Steve McDonald and he said pull your car up and leave your keys on the dash. No hello, no nothing. Then I dealt with Bob Wilson, who, when I walked up to say “hello”…. he said pull your car up and leave your keys on the dash. No hello, no nothing. Then I dealt with Bob Wilson, who, when I walked up to say “hello”…. he stuck his finger on my face and said “hold on…I’m on the phone.” Then I told him how rude Steve McDonald was and he called me on the phone 10 minutes later and said we’re not gonna do work on your car. Sunrise Ford is a cancer and the employees look like something out of the Appalachian Mountains, Extreme disrespect from Bob Wilson, and will never ever take my Ford there ever again, and just that visit alone has made me want to sell my Ford and never ever get another one. I haven’t done it yet, but I’m gonna write about 20 scathing bad reviews on sunrise Ford and put it all over the Internet to let people know not to go there again. Bob Wilson shouldn’t be anywhere near customers, he should be in the back loading boxes or fired. Bob Wilson also illegally told me that the $5000 extended warranty on my car that I purchased from Ford, was and he wouldn’t honor it. I tell you who will not think it’s invalid is a Florida state judge. What’s going on at sunrise? Ford is blatant larceny from customers, when you sell somebody a extended warranty for $5000 and you happily and greedily take the $5000 from the customer, but then refused to honor the warranty, that is fraud. And I will be reporting that to the state of Florida, shortly. More

Once connected with Mike knight he was a communicative professional that conveyed information about our service. professional that conveyed information about our service. More

I was gouged on the cost of the part as well as the labor charge. I provided the technician with the maintenance needed and after completing the job he agreed with my assessment. The technician did a great j charge. I provided the technician with the maintenance needed and after completing the job he agreed with my assessment. The technician did a great job. Your hourly rate for service is way out of line. The part was at least twice for an OEM part from an authorized dealer. You took advantage of a senior and I will not forget that. More

John and his team were very professional. They got me in and out very quickly and solved the problem the first time. They got me in and out very quickly and solved the problem the first time. More

Efficient, professional service, especially like the videos showing and explaining the issues. Much appreciated, thanks videos showing and explaining the issues. Much appreciated, thanks More

Please make sure that my 5 star rating is delivered to your reporting institution Thank you Brandon your reporting institution Thank you Brandon More

Had line x applied and had overspray over entire vehicle. They did clean the truck the next day but I am 45 minutes away. Just wish the preparation was better to avoid this hassle. They did clean the truck the next day but I am 45 minutes away. Just wish the preparation was better to avoid this hassle. More

From being welcomed, signing in, paying for service and picking truck up. Excellent service. If truck had been vacuumed better, I would rate outstanding. Thank you very much picking truck up. Excellent service. If truck had been vacuumed better, I would rate outstanding. Thank you very much More

Had a great experience with the service team. Flowed very well no complaints about my visit Flowed very well no complaints about my visit More