Sunrise Volkswagen of Fort Pierce - Service Center

From the very begging to the very end my experience with Sunrise Volkswagen has been absolutely great. John Baessell the service manager and John Turk the service advisor are the two who I mainly dealt with Sunrise Volkswagen has been absolutely great. John Baessell the service manager and John Turk the service advisor are the two who I mainly dealt with. Not to overlook the rest of the willing,polite,and helpful staff that helped me along the way. I’ll try and keep this story as short and direct as possible. I received a letter from VW OF AMERICA about them extending the warranty on a part called “fuel tank jet suction pump” in October. November 26th my car was driving strange. It smelled like gas,was rejecting gas being put into it, when I got home it started leak gas out of the passenger rear. I called Wallace VW of Stuart and made an appointment to bring the car in on a Wednesday,November 30th. Monday November,28th the car gave me trouble starting. After 15 mins of trying to start the car,it started and I immediately drove across the street and drop the car off since I live directly across the street from Wallace Volkswagen of Stuart. Initially,I went to them when I was having a known recall issue with my 2015 VW GTI. I explained to a service advisor at Wallace the symptoms of what my car was doing. They told me they would check it out and let me know. It’s now Thursday November 30th I got a call and they told me after they diagnosed it that it was my evap canister being flooded with fuel. I explained to them the consequential damages the fuel tank suction pump failing was the reason other parts failed. They neglected to actually diagnose the issue properly and just blamed the failed part and told me it would be 1300$ to repair and it would take about a month todo so. I walked out of Wallace VW of Stuart feeling lied to and like I was just another number to them. I then called Sunrise Volkswagen in Ft piece and had a conversation with John Turk the service advisor. I voiced the issue(s) I was having with my car and Wallace vw of Stuart. His friendliness and willing to hear me out made me immediately comfortable and brought my car to them Wednesday December 7th. I receive a call from John Baessell the service manager later that day and after they properly diagnosed my car, they informed me that everything would be covered under the extended warranty. John also told me they ordered the parts and my car would be ready to be picked the following day which would be Thursday December 8th. Received a call from Sunrise VW and the told me the car was ready to go. They even put 25$ worth of fuel in the tank. I will always refer my friends and people to sunrise Volkswagen. They do customer service right the first time! Thank you John Baessell and John Turk, you both are great people. More

The dealership was very clean and staff in all depts were friendly and helpful. Our salesman Joe was very well informed about the car, features snd warranty issues. He was knowledgeable about the car f were friendly and helpful. Our salesman Joe was very well informed about the car, features snd warranty issues. He was knowledgeable about the car features and electronics. Mike, the manager, and his staff quickly completed all documents need for our purchase. We would highly recommend this dealership to friends and family. More

This may have been the best car service experience ever. Grant was professional and got it done within 3 hours. I picked up the car, it was washed and drives great. Grant was professional and got it done within 3 hours. I picked up the car, it was washed and drives great. More

Sold me a truck less than a month ago and now, on day 18, the check engine and transmission warnings are going off and the car won't start. 3 year warranty they sold me only covers cosmetics, not the power t the check engine and transmission warnings are going off and the car won't start. 3 year warranty they sold me only covers cosmetics, not the power train like they told me. Completed disappointed by this whole purchase! More

The dealership is clean, easy to find. The staff were extremely knowledgeable, and helped me with my vehicle. They went above and beyond to get me in and out quickly. I would recommend the The staff were extremely knowledgeable, and helped me with my vehicle. They went above and beyond to get me in and out quickly. I would recommend them. More

John Baessell is an excellent manager and handled himself very professionally. John Turk was also very helpful and got me back on the road in a very timely manner. Will definitely use them again very professionally. John Turk was also very helpful and got me back on the road in a very timely manner. Will definitely use them again More

Great service with a smile! ! I always feel confident when they take my car for service that it's getting the best treatment. Thank you to Jon. ! I always feel confident when they take my car for service that it's getting the best treatment. Thank you to Jon. More

No problem getting an appointment. Great friendly and professional service. Also serviced my car and washed it in a very timely fashion. Awesome comfortable waiting area. Great friendly and professional service. Also serviced my car and washed it in a very timely fashion. Awesome comfortable waiting area. More

I scheduled an appointment for a compliance recall notice on my 2019 VW Jetta. The service was prompt, efficient and professional. I would highly recommend. on my 2019 VW Jetta. The service was prompt, efficient and professional. I would highly recommend. More

They work very close with their customers. Lock the car over carefully and give you some strong information and relationship to your car when you pick it up. Lock the car over carefully and give you some strong information and relationship to your car when you pick it up. More