Sunrise Volkswagen of Fort Pierce - Service Center

They put a defective tire on my car and are refusing to replace it unless I pay for it. The balance on the other tire was off but instead of checking it I got excuses regarding the kind of balance that was replace it unless I pay for it. The balance on the other tire was off but instead of checking it I got excuses regarding the kind of balance that was done. I had to insist before it was rechecked. I’ve had to go back repeatedly for alignment and tire issues and I just broke 12000 miles. I had to go to an independent shop and get them to document the radial pull in one of the new tires but now looking back I’m sure they knew it was a bad tire. I came in for an oil change and to rotate my old tires back to the front because the handling was awful with the defect. I pulled up to service and was greeted by a service writer other than John, the service manager whom I was trying to get to do something about the tires. He avoided me the entire visit. I’ve completely changed my opinion of this establishment. I no longer feel comfortable servicing my vehicle there. More

Grant was a pleasure to deal with, the turn around time was perfect and will return for my next visit. was perfect and will return for my next visit. More

Plenty of complimentary drinks snacks in waiting area. Appt time accurate and estimated wait time. Appt time accurate and estimated wait time. More

Great service. Wait time was amazing. Waiting area clean and staff ver friendly to all customers Wait time was amazing. Waiting area clean and staff ver friendly to all customers More

3 times with flat tires in 1 month and 2 of the 3 visits I had a problem with my service. John is great, however whoever took care of my car on the last visit did not put the valve cap back on! The time be I had a problem with my service. John is great, however whoever took care of my car on the last visit did not put the valve cap back on! The time before that did not reset my low tire alert, light which John took care of. Kinda worried to come back with a bigger job. More

I bought my 2013 Golf here, great people, The diagnostics cost was too high but , my cost for things like an oil change is fair and everyone is nice and efficient, I love my car and this dealers diagnostics cost was too high but , my cost for things like an oil change is fair and everyone is nice and efficient, I love my car and this dealership !! More

Everyone at the dealership are knowledgeable and helpful. They make the experience positive for me to return for both major and minor issues with my vehicles. They make the experience positive for me to return for both major and minor issues with my vehicles. More

Excellent coustomer service. Grant is professional, and detailed on all the issues of your vehicle. Thanks Grant is professional, and detailed on all the issues of your vehicle. Thanks More

Short wait free snacks pleasant conversations amenable to my wishes car rides better now thanks nice folks not just very young salesmen nice age range loved the aquarium my wishes car rides better now thanks nice folks not just very young salesmen nice age range loved the aquarium More

Fast service! Everyone was very welcoming and attentive. I was very happy with my visit! Everyone was very welcoming and attentive. I was very happy with my visit! More