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Sunrise Volkswagen of Fort Pierce - Service Center
Fort Pierce, FL
856 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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856 Reviews of Sunrise Volkswagen of Fort Pierce - Service Center
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July 22, 2020
Disappointing I'm having an intermittent problem with my radio/infotainment system. The diagnosis was "fault found" in system. This car is 3 yrs old and the system I'm having an intermittent problem with my radio/infotainment system. The diagnosis was "fault found" in system. This car is 3 yrs old and the system is a premium option. I find this nebulous diagnosis lacking and unacceptable. I can't help but suspect that either VW knows more about this issue than stated or at very least they would be interested in researching further into a possible defect. A suggested $2,000. replacement is something of an insult, considering the age of the vehicle. I am extremely disappointed with VW, with the litany of issues I've had with this 2017 Passat SEL Premium (my third VW, in the last 8 yrs.). Not very long ago your service dept. assisted me in getting to the source of a problem that had been misdiagnosed by another VW dealer, who recommended a costly solution that would not have resolved the issue. Your service mgr. interceded with VW customer care, on my behalf, who until that time were discounting my position. That has not been forgotten; however I find this "new" issue another symptom of a flawed system. I do enjoy many aspects, of my vehicle. Sadly these negatives have grossly overshadowed those and has severely damaged my faith, in this brands reliability. The questionnaire offers only two options for a service recommendation; in fairness an "unsure" third option would be my best choice. More
by RC 466
Verified Customer
July 20, 2020
Fixed the AC noise on the used Cadillac I purchase from Sunrise per the sales agreement. Fix was done in 2 days. Only took the second day because the part the AC noise on the used Cadillac I purchase from Sunrise per the sales agreement. Fix was done in 2 days. Only took the second day because the part had to come from West Palm Beach. Overall, very satisfied. More
by tombcarr
Employees Worked With
July 16, 2020
Jonathon Turk, Assistant Service Manager, prepared a quote for me to fix a leaky moonroof. He said that $140 was the diagnostic charge but it took less than 1 hour of labor to diagnose. He THEN stated t quote for me to fix a leaky moonroof. He said that $140 was the diagnostic charge but it took less than 1 hour of labor to diagnose. He THEN stated that the whole moonroof needed to be replaced to the tune of $2800 dollars PLUS labor. I took the car to my local mechanic and he said it was a clog that could be fixed. It would cost no more than $700 to repair. This was an attempted robbery by Sunrise VW. More
by SUPERB_BELLO
Employees Worked With
July 15, 2020
AMAZING SERVICE! EVERYONE AT THE DEALER WAS VERY KIND, POLITE AND HELPFUL. FAST SERVICE! I RECOMMEND THIS DEALERSHIP TO EVERYBODY! LOOK FORWARD TO GOING BACK. GRANT WA EVERYONE AT THE DEALER WAS VERY KIND, POLITE AND HELPFUL. FAST SERVICE! I RECOMMEND THIS DEALERSHIP TO EVERYBODY! LOOK FORWARD TO GOING BACK. GRANT WAS AMAZING More
by Jhall29
Employees Worked With
July 15, 2020
Everyone was very helpful and efficient. I don't know what else to say, happy with Sunrise VW and when.ready will get my next car there what else to say, happy with Sunrise VW and when.ready will get my next car there More
by JOACAN
Employees Worked With
July 10, 2020
very satified Grant went above and beyond to help me. he told me i needed a lot of work a/c,oil leak needed to be fix.. He worked with the warranty company and ever Grant went above and beyond to help me. he told me i needed a lot of work a/c,oil leak needed to be fix.. He worked with the warranty company and every thing was covered thank you Grant you save me over $3000. he was very professional friendly and knowledgeable and kept me up to date on all the repair and received vehicle back a day early. thank you Again Brant!!! More
by PETEDANURSE
Employees Worked With
Other Employees :
both receptionist were very kind and extremely helpful
July 09, 2020
I don’t remember the service techs name but he was extremely helpful and went the extra mile for me. He is highly recommend. Thank you. extremely helpful and went the extra mile for me. He is highly recommend. Thank you. More
by IAM.WILLIAMS
July 08, 2020
I was very satisfied with my experience at this dealership. They were able to diagnose and repair some window and retractable roof issues caused by a battery replacement performed elsewhere on my 2 dealership. They were able to diagnose and repair some window and retractable roof issues caused by a battery replacement performed elsewhere on my 2012 Eos. They set me up for a rental for the day and drove me (and later picked me up) to the rental agency. I will continue to patronize them in the future. Great customer service! More
by KCUMMINSFL
Employees Worked With
July 03, 2020
Did a great job at actually finding out what was wrong with my car. Great experience, clean dealership and nice employees. I would highly recommend. with my car. Great experience, clean dealership and nice employees. I would highly recommend. More
by emilyj407
Employees Worked With
July 02, 2020
Great dealership to visit with a very friendly group to deal with! Very disappointed that Jamie never came out to speak with me.... he worked thru Phil Hardy.... deal with! Very disappointed that Jamie never came out to speak with me.... he worked thru Phil Hardy.... More
by SEAGLASS458
