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Sunset Chevrolet - Service Center

Sumner, WA

4.2
848 Reviews

848 Reviews of Sunset Chevrolet - Service Center

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December 12, 2020

Service Dept., specifically Christine was fabulous to work with. The repair was professional, seamless and ready to go earlier than quoted. Thank you very much! More

by KAREN.STAHL
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine Warren , Service Department
Dec 15, 2020 -

Sunset Chevrolet responded

Thank you, Karen, it's wonderful to hear that Christine and our service team provided such a pleasant experience. We appreciate your business and look forward to serving you again soon! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

December 11, 2020

Always a great experience and always very friendly and professional. Sunset customer for life! The facility is always clean inside and out and every employee is friendly and courteous. More

by RFB7105
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Fretz, Robert Wohlfeil
Dec 12, 2020 -

Sunset Chevrolet responded

Thank you for sharing your thoughts about your experience with Sunset Chevrolet. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

December 11, 2020

Horrible service. The tech didn’t want to be there and blatantly refused to troubleshoot our radio problems. And because they didn’t troubleshoot it they obviously didn’t fix the problem I was having. Eve More

by pnwrachel
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Hummel, Service Department
Dec 15, 2020 -

Sunset Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to email us at wecare@sunsetautofamily.com.

December 10, 2020

Very professional and fast service. I showed up a day early for my service and they still fit me in. I highly recommend Sunset Chevrolet. More

by BWOLFE1971
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
Dec 10, 2020 -

Sunset Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Chevrolet. We appreciate your business, and your recommendations! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

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December 09, 2020

Completed in the time forecasted. No issues observed 1 hour after service complete. Will not know full ramifications for few days or after more miles. More

by rickertsen1077
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake
Dec 10, 2020 -

Sunset Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

December 09, 2020

Jake and his team are awesome! I was provided with a loner vehicle and kept informed of the stays of my vehicle! Thank for taking care of me! More

by scrouse2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
Dec 10, 2020 -

Sunset Chevrolet responded

Thank you for choosing Sunset Chevrolet. We are thrilled that Jake and his team provided such great service. We look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

December 09, 2020

Paul experience from checking in the car to getting it worked on to picking it up when it was done was totally A plus I would recommend Sunset Chevrolet to anyone More

by Turby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Fretz, Robert Wohlfeil
Dec 10, 2020 -

Sunset Chevrolet responded

Thank you, Turby! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Chevrolet. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

December 08, 2020

Good service. I thought I would need brakes done but, tech. said the brakes looked good and did not need work. It was nice to be quoted a price at the beginning and pay that price at end when all work pe More

by cristinaplatt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know the name
Dec 08, 2020 -

Sunset Chevrolet responded

Thank you, Cristina, for your review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Chevrolet. Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

December 08, 2020

100,000 service appt. Great service in a timely manner. Explained what was included. Requested a copy of the results. Was treated with respect. Thank you! More

by SHIGHSEAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Fretz, Robert Wohlfeil
Dec 08, 2020 -

Sunset Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We are glad that we could help you out! Thank you for choosing Sunset Chevrolet, home of Warranty Protection For Life and Oil Changes for Life!

December 08, 2020

My car had a factory recall & the hours to bring it in for service not convenient. No courtesy ride or rental car offered. Had to leave car overnight as didn't want to wait 2 hours for the recall comple More

by Bolt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Hummel, service
Dec 11, 2020 -

Sunset Chevrolet responded

Thank you for your feedback. We are disappointed to hear that your experience with us has not been a positive one, and we apologize for the communication challenges you have faced. We'd like to obtain more details about your particular situation so that we may look into this further. We will be in touch shortly to request your personal contact information. Please email us at wecare@sunsetautofamily.com

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