Back

Sunset Ford - Service Center

St. Louis, MO

4.5
1,755 Reviews

1,755 Reviews of Sunset Ford - Service Center

Sort by
May 08, 2021

I had an issue with my window not working right and the staff was very helpful and had it fixed in just in just a few hours. More

by MBLOVEMETAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
May 10, 2021 -

Sunset Ford responded

Thank you for the great feedback! Our team is always happy to help. Come back and see us!

May 08, 2021

Best dealership in town. Service dept is amazing (Brett). They always get my car in and out fast. I have bought two cars from Sunset Ford (Cory Pupillo) excellent salesman. More

by Kimkeisker2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Pupillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Edwards Jr.
May 10, 2021 -

Sunset Ford responded

Thank you so much for the great review! Our team appreciates your repeat business, and we look forward to your next visit!

May 07, 2021

Sean was great to work with. We are very pleased with Sunset. With the pandemic it has effected everyone and the Sunset team needs to be complemented for all their hard work. More

by Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Johns
May 10, 2021 -

Sunset Ford responded

Thank you for the great feedback! We appreciate your business, and our team hopes to see you again!

May 06, 2021

Collision center was great! NO BS from Pandora or Jackie!! Received calls to update progress on my car! Quality of work is excellent!! I will go back!!!!! More

by Thomas Schulze
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jacqueline Daugherty, Pandora Cheatham
May 07, 2021 -

Sunset Ford responded

Thank you for sharing this with us! We are very lucky to have the Body Shop team that we do, and it is great to hear that they provided you with great service. Our team is here for any future needs. Come back and see us!

May 06, 2021

We were not happy with Sean Johns not calling & letting us know what was going on. We asked for an estimate on replacing the safety belt latch & he called with the estimate but he was suppose to check & s More

by LIMEY93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite, Sean Johns
May 10, 2021 -

Sunset Ford responded

We apologize for the terrible game of phone tag and poor communication on our end. Typically our team takes a lot of pride in communicating with our customers and ensuring we provide them the needed information. We are sorry to hear about your less than outstanding experience. If there are any further concerns, please feel free to reach out to discuss them. Thank you! - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

May 05, 2021

Stopped by. Broken part. Part in stock. They took it right back and fixed then and there. That my friends is service that matters to me. More

by WYOMINGWILDROSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Bauer
May 06, 2021 -

Sunset Ford responded

Thank you so much for sharing! Our team is here to help in the future!

May 03, 2021

I’ve been a faithful customer of the service department for eleven years. Good people. Clarity of options regarding service are always given and thoroughly explained. More

by bryanlsullivan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
May 04, 2021 -

Sunset Ford responded

Thank you so much, Bryan! Our team always enjoys working with you, and we appreciate your loyalty. We will see you next time!

May 02, 2021

I had the works done at Sunset Ford, everything went just fine! Thanks! I used ford pass points towards this service and Mike did explain all what the ford points can be used for future! More

by CASSIELUTTRELLZ24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Konersmann
May 03, 2021 -

Sunset Ford responded

Thank you for sharing! Our team was happy to help, and we are here for any future needs. Come on back and see us!

May 02, 2021

Thank you Sunset Ford for being such a great place in the St.Louis area to not only buy a vehicle, but the service after the sale is outstanding. I will never go anywhere else!!! More

by j.gordon2448
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Sunset Ford responded

Thank you so much for the wonderful review! Our team really enjoyed having you here, and we hope to be of service to you again!

May 02, 2021

Lonnie made my first ever visit to your service department outstanding. She was courteous friendly and extremely helpful. Not sure who actually did my work but everyone seemed happy to be at work. More

by DEDEREMSPECHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
May 03, 2021 -

Sunset Ford responded

Thank you for taking the time to share this with us! We are very lucky to have Lonnie on the team, and we are so happy to hear that you had a top-notch visit. Our team looks forward to working with you again!

...
128
...