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Sunset Ford - Service Center

St. Louis, MO

4.5
1,756 Reviews

1,756 Reviews of Sunset Ford - Service Center

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January 31, 2021

My experience was good. Mike , my service advisor, was very friendly, and made me feel welcome. He listened to my concerns and explained everything that was covered in the servicing of my car. I will re More

by jenniesawyer
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Feb 01, 2021 -

Sunset Ford responded

We appreciate the great rating and your kind words! It was great having you here. Thank you for choosing Sunset Ford!

January 31, 2021

Best service department I have been to in a long time. Will be back for other services in the future. The service department is friendly and welcoming to new customers. More

by Katiemmendoza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Bauer
Feb 01, 2021 -

Sunset Ford responded

We truly appreciate the positive feedback on your experience with us. We hope you’ll share your experience with others, and we look forward to your next visit!

January 31, 2021

Lonnie always makes the service experience pleasurable. She cares about the customer and always pays attention to detail. Comfortable atmosphere to wait while our vehicle is being serviced More

by bob92691
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
Feb 01, 2021 -

Sunset Ford responded

Thank you for your business. See you next time!

January 30, 2021

Sunset Ford was great! Mike Sensmeyer was a real professional. He kept me updated on the progress of my repairs, cost estimate of the repair, and when it would be ready. Received my car back like no More

by psturgeon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Sunset Ford responded

Thank you so much for the outstanding review! Mike is an asset to our team, and we love to hear that he made your visit top-notch. It was such a pleasure having you here, and we hope to see you again!

January 30, 2021

I would recommend Sunset Ford’s service department to anyone. They have always fixed my truck correctly the first time. Service staff is always friendly . More

by jbrogers08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Konersmann
Feb 01, 2021 -

Sunset Ford responded

Thank you for your business and recommendation! Our team is here for any future needs!

January 30, 2021

Brett was fantastic! My suv was towed in with a check engine light and he was able to get it in within a few days without an appointment. I’m so grateful Sunset took care of me. They even delivered my ve More

by Jennifer H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Heutel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Noeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim McConnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Sucher, Danielle Jansen, Jon Ventimiglia, Ashley Godfrey, Sydney Smith
Feb 01, 2021 -

Sunset Ford responded

Thank you for sharing this with us, Jennifer! We are so happy that we could take care of your vehicle, and we appreciate your business. It is always a pleasure working with you, and we are here for any future needs!

January 30, 2021

Fast, friendly, and took COVID safety precautions seriously - staff all wore masks (and they urged customers to as well) and kept surfaces clean. They are honest and consistently provide good service More

by jadeblue86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Konersmann
Feb 01, 2021 -

Sunset Ford responded

Thank you so much! Our team is working diligently to keep our facility safe for everyone. We appreciate that you gave us the chance to work with you. We hope to see you again!

January 29, 2021

Very courteous. Waiting room was very nice and clean and they finished what they were doing faster than I thought they would.Coffee was good More

by bcmang
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Feb 01, 2021 -

Sunset Ford responded

Thank you so much for the fantastic feedback! It was great having you here, and our team is here for any future needs!

January 29, 2021

Excellent service. Very timely and thorough. Service Advisor was very professional and explained the service to be performed and the cost. He phoned in a timely manner when the car was ready for pickup. More

by Ford service
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Feb 01, 2021 -

Sunset Ford responded

We appreciate the 5-stars and your business! It is great to hear that our team took care of you, and we are here for any future needs.

January 28, 2021

An exceptional, friendly experience each and EVERY time I have visited the last 10+ years! Doesn’t matter which Service Rep .... just great friendly and courteous people! More

by DMeeker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Jan 29, 2021 -

Sunset Ford responded

Our team truly appreciates your loyalty, and we always enjoy working with you! Thank you for choosing Sunset Ford!

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