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Sunset Ford - Service Center

St. Louis, MO

4.4
1,759 Reviews

1,759 Reviews of Sunset Ford - Service Center

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January 17, 2021

I went into dealer for oil change on Saturday morning at 7 am without an appointment and was out of there in about 1 hour. More

by rick.l.weis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Sunset Ford responded

Thank you for the review and your business! It was great having you here, come back and see us!

January 16, 2021

Everything went smooth and convenient. Only gripe is I had to inquire about the shuttle ride. I was not offered it when I dropped off the vehicle. More

by DHMICHEL85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope, Doug Bauer, Sydney Smith
Jan 18, 2021 -

Sunset Ford responded

Thank you for the feedback on your recent experience! It was a pleasure having you here, and we hope to work with you again.

January 16, 2021

I’m always pleased with the way I’m treated & kept informed when having my car serviced. Mike was very thorough. Great team at Sunset Ford. More

by JANSHELVY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Wilhite
Jan 18, 2021 -

Sunset Ford responded

Thank you for your business. See you next time!

January 15, 2021

Many thanks to Bob Edwards! We have a 2020 Explorer that needed some work done on the turbo. The parts were backordered for quite a while, but Bob put me in a 2020 Explorer loaner while we waited for the pa More

by Jason kellar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Edwards Jr.
Jan 18, 2021 -

Sunset Ford responded

Thank you for taking the time to share this with us, Jason! We are very lucky to have Bob on our team, and it's great to hear that he took care of you during this time. We wish you many happy miles!

January 15, 2021

Everyone was very careful with sanitizing everything and keeping a safe distance. The salesman got me checked in quickly and was very nice! Great place! More

by RPBP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Konersmann
Jan 18, 2021 -

Sunset Ford responded

We really appreciate your feedback! It is great to hear our staff took such great care of you! We hope to see you here again!

January 14, 2021

Great service, keep me posted on what was going on and called me when they needed information. Service was also quick. I was very pleased More

by amberdhable
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Pope
Jan 15, 2021 -

Sunset Ford responded

Thank you for sharing this with us! It is great to hear that Lonnie provided you with the service you deserved. We appreciated the chance to work with you, and we look forward to your next visit!

January 14, 2021

Quick, friendly service. Kept me informed of all issues. Car was done when promised. I've gone to Sunset Ford for service several times and was always satisfied. More

by PAULPHPRINCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

Sunset Ford responded

Thank you, Paul! It is always a pleasure working with you, and we truly appreciate your repeat business. We look forward to your next visit with us!

January 14, 2021

My service rep, Lonnie, was fantastic. She took a lot of time to help me get my Ford pass app synced with my car. Could not be more pleased with the service More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie
Jan 15, 2021 -

Sunset Ford responded

We appreciate the shoutout, Mike! Our team is very lucky to have Lonnie, and it's great to hear that she made your visit top-notch. Thank you for your business. We will see you next time!

January 14, 2021

Great stuff. The best service of my life. Extremely efficient and polite. Would recommend this place to any one. Brett is the best there is, can’t beat his service More

by glose20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Glosemeyer
Jan 15, 2021 -

Sunset Ford responded

Thank you for the great rating and recommendation! We are here for any future needs!

January 14, 2021

Service Advisor Michael Sensmeyer was excellent to deal with on my 2009 Ford Escape service. The only disappointing part of my service experience was the lack of a valve stem to correct tire pressure senso More

by TJBIGGAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sensmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

Sunset Ford responded

Thank you for the feedback on your recent visit! We do apologize that you will have to return to complete the repair. Our team appreciates your business, and we are here for any future needs!

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