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Sunset Kia of Auburn - Service Center

Auburn, WA

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541 Reviews

541 Reviews of Sunset Kia of Auburn - Service Center

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July 27, 2021

It seems like the quality of the service provided has diminished over the years. No mention of any upcoming maintenance that might be needed. No sticker to let me know when my next oil change is needed. More

by cristellf
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dean
Aug 13, 2021 -

Sunset Kia of Auburn responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Please email us at wecare@sunsetautofamily.com

July 25, 2021

Thank you Cindy Matthews for such excellent services in setting the appointment and taking really good care of our vehicle. We are very satisfied with the services at Sunset Kia and looking forward to futu More

by LMFAGAFA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindy Matthews
Jul 25, 2021 -

Sunset Kia of Auburn responded

We appreciate your business and Cindy and our team looks forward to serving you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

July 24, 2021

The service department hold my car for 1 month to fix engine coolant leak problem. They don’t care if you need your car or not. More

by Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jenifer
Aug 11, 2021 -

Sunset Kia of Auburn responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on your name or the information in your post. Could you please e-mail your VIN or phone number or any other name that the vehicle might be under to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? Your feedback is important to us.

July 23, 2021

Fast and helpful; customer service has always been consistent since we first bought our car. Everyone is friendly and helpful. We hope this continues in all future appointments More

by dmbaylon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
Jul 23, 2021 -

Sunset Kia of Auburn responded

Thank you for sharing your thoughts about your experience with Sunset Kia of Auburn. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

July 23, 2021

Jennifer Gordon is fantastic in the service department. I set my service appointments for my car every time with her 💯. She's the best and will keep bringing my car to your location More

by linnette.gonzales
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Gordon
Jul 23, 2021 -

Sunset Kia of Auburn responded

We appreciate your fantastic feedback and five-star rating, Linnette. We're glad to hear that Jennifer was able to help, and we hope to see you again! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

July 22, 2021

Out for the almighty buck like most businesses now a day. Got rid of the good employees when new owners took over and eliminated customer friendly perks More

by mooredified1950
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dale s
Aug 08, 2021 -

Sunset Kia of Auburn responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. We appreciate you bringing it to our attention, and we hope to connect with you soon to discuss this in more detail.

July 19, 2021

Your service advisors are great! Our car is usually done before the promised time. We would recommend Sunset Kia to anyone looking for a car or service. More

by SINER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean
Jul 20, 2021 -

Sunset Kia of Auburn responded

Thank you for your kind words for our service team. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Sunset Kia of Auburn! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

July 18, 2021

I love going to this dealership. They are very welcoming every time I go there. Very helpful while on the phone and in person. Thank you More

by CMCLVR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shemi
Jul 19, 2021 -

Sunset Kia of Auburn responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

July 18, 2021

The service center itself was excellent which includes Jennifer, the person I worked with. The center should get back with their own shuttle; using Lift, Uber is not good for those with walking disabilit More

by JACKIE_FELTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer;
Jul 19, 2021 -

Sunset Kia of Auburn responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

July 17, 2021

Very nice people and work perfectly anytime u take yr car for services.no go and come back u still right there and finish ur. More

by georgebannie54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall A
Jul 19, 2021 -

Sunset Kia of Auburn responded

George, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

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