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Sunset Kia of Auburn - Service Center

Auburn, WA

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541 Reviews

541 Reviews of Sunset Kia of Auburn - Service Center

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July 17, 2021

Excellent and honest service. I was initially told something additional needed fixed on my car but after the technician got into it only a minor fix was necessary which saved me about $500. More

by RMead9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall Finnegan
Jul 19, 2021 -

Sunset Kia of Auburn responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Sunset Kia of Auburn, we look forward to having you as one of our valued customers for many more years to come! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

July 17, 2021

Good job on the service. Jennifer was very helpful. Car was in and out on time. The Maronwrs are doing well this year. Have a nice day. More

by ltucker5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
Jul 19, 2021 -

Sunset Kia of Auburn responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Sunset Kia of Auburn. Please don't hesitate to reach out if you need anything else. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

July 17, 2021

All employees very kind.Service time also very All employees very kind. Service time also very Resonable.But car wash is not clean enough.Everythingelse Was good enough. Thanks for service. I More

by Han H Ler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kendall Finnegan.
Jul 19, 2021 -

Sunset Kia of Auburn responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sunset Kia of Auburn. Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

July 16, 2021

Took my car to a real mechanic and spent $100 as opposed to the $3000 you guys tried to sell me. Anyway, the car runs great. More

by lowrent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kendall Finnegan, Tech 164 ;p
July 16, 2021

I was very happy with the service they provided. I would definitely take my car back to them.They seem to be honest and I like that. Dean was very helpful and pleasant to work with. More

by phyllsea
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dean
Jul 17, 2021 -

Sunset Kia of Auburn responded

Thank you so much for your kind words for Dean, and for taking the time to leave us this wonderful feedback! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

July 16, 2021

I was happy with my experience at this particular location because I brought my car because of a problem. They kept my car for over a week without keeping us updated. They were not working on our dur More

by Tia73312
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Can not remember
Aug 03, 2021 -

Sunset Kia of Auburn responded

We're sorry to hear that your experience fell below our high standards for customer satisfaction. Unfortunately, we're unable to match you up with an existing customer profile in our system based on your name or the information in your post. Could you please e-mail your VIN or phone number or any other name that the vehicle might be under to wecare@sunsetautofamily.com, as well as any additional details or questions you had about your visit? Your feedback is important to us.

July 15, 2021

Customer service was good and my wait time was shorter than original estimate. The customer wait area could be improved by adding comfortable chairs and a table. More

by Rosie Velez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Jul 15, 2021 -

Sunset Kia of Auburn responded

Rosie, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

July 14, 2021

Friendly and quick, the customer care was excellent. Facility was clean and quiet. I look forward to come back for my car’s 30,000 service. More

by robejbe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A
Jul 14, 2021 -

Sunset Kia of Auburn responded

Thanks for sharing your thoughts about your experience with Sunset Kia of Auburn. We appreciate your business and hope to see you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

July 14, 2021

Oil change was less than an hour and the car wash was very convenient because they had us go the the Elephant touchless car wash More

by vanthonlen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Gaidies
Jul 14, 2021 -

Sunset Kia of Auburn responded

Thank you for choosing Sunset Kia of Auburn, your feedback and rating mean a lot to us. We're glad Dean was able to help, and we hope to see you again! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

July 14, 2021

Always a pleasant experience coming to this dealer to have my car serviced. Jennifer is always professional and helpful. The gentleman that helps guide you, I forgot his name, is always so kind and profe More

by gombio.marc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer
Jul 14, 2021 -

Sunset Kia of Auburn responded

Marc, Jennifer and our team appreciate your business and we look forward to serving you again soon! Thank you for choosing Sunset Kia of Auburn, home of Warranty Protection For Life and Oil Changes for Life!

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