Sunset Volkswagen

BEWARE! Get an Independent Inspection Before You Buy! The sales department is professional, and the customer service during the sales process is excellent Get an Independent Inspection Before You Buy! The sales department is professional, and the customer service during the sales process is excellent. Unfortunately, a great sales experience does not necessarily mean the vehicle you are buying is in good condition. I spent nearly $40,000 on a Genesis, trusting that the dealership had properly inspected the vehicle. Yet, less than a month after the purchase and with fewer than 500 miles driven, I discovered that the brake pads were practically worn out. I learned this only after taking the vehicle to a Genesis dealership, where I was quoted approximately $800 for brake replacement. You would expect essential safety components, such as brakes, to be checked thoroughly during a dealership's multipoint inspection. Unfortunately, that was not my experience. What disappointed me even more was the dealership's response when I brought the issue to its attention. There was no meaningful acknowledgment of the problem, no acceptance of responsibility, and no offer to make things right. Apparently, selling a vehicle with dangerously worn brake pads is not their concern once the sale is completed. This is particularly disappointing because, in many other respects, this is a very good dealership. However, my experience has seriously undermined my confidence in its vehicle inspection process and its willingness to stand behind the cars it sells. My advice to anyone considering buying a vehicle here: have it thoroughly inspected by an independent mechanic before completing the purchase. Do not assume that a dealership's multipoint inspection guarantees that essential safety components are in acceptable condition. A pleasant sales experience is one thing. Selling a vehicle that needs immediate, expensive safety-related repairs is another. Protect yourself, get an independent inspection, and don't take unnecessary risks. More

Excellent service . . Good communication. On time delivery. Did not have to wait for help, great coffee. . Good communication. On time delivery. Did not have to wait for help, great coffee. More

Austin is knowledgeable, hard working, and trustworthy. In interactions, he is respectful, provides updates, and explains things very well. Top notch. In interactions, he is respectful, provides updates, and explains things very well. Top notch. More

Trust trust trust. Thanks.I know where to come next time.And thank you very much Clint you have very good customer relationship.Thanks again.Nick. Thanks.I know where to come next time.And thank you very much Clint you have very good customer relationship.Thanks again.Nick. More

Excelente servicio todo muy completo, me lavaron el carro y me explicaron muy bien lo hecho y me explicaron muy bien lo hecho More

Service was good, but upsell for additional services was too costly. I would have gotten additional services completed but their cost was too high. too costly. I would have gotten additional services completed but their cost was too high. More

This is a professional dealer delivering excellent service. It’s 35 miles from my home, but I still drive there to service my VW. I love working with Austin. He is honest and very attentive. service. It’s 35 miles from my home, but I still drive there to service my VW. I love working with Austin. He is honest and very attentive. More

Ive gotten multiple leases over the last several years all through Sunset VW. Im hoping my next one will be just as good. Im happy VW brought back the color blue! all through Sunset VW. Im hoping my next one will be just as good. Im happy VW brought back the color blue! More

Austin Murphy was courteous, informative and very kind I even sent a “Thank You to Sunset Volkswagen for an excellent experience! even sent a “Thank You to Sunset Volkswagen for an excellent experience! More

Sunset was very transparent about the work that was completed and how long service would take. completed and how long service would take. More