Before going to the dealership I called to see if they had what I wanted...a new car, a certain color scheme. with very few other specifics.
When I arrived, they put me into a four year old car with 40K miles on it without disclosing the swap out. It was clean, but not what I had asked to see.
When I placed an order for a new vehicle instead, I was told they found me exactly what I wanted, and I trusted that the few specifics I ordered were included. Color scheme, brand new, and real Leather seats. I authorized the down payment by phone, and agreed to make the purchase without quibbling over their price. The day before I was supposed to bring the vehicle home, I pointedly asked about the seating to make sure it was real genuine leather. It was at that point that I was told it was synthetic. Really? Don't they listen? Sales said they made a mistake. I suggested they swap out the synthetic seats for genuine leather. This is done upon request at other dealerships. And since I had been told they had the exact car I wanted when I agreed to their price, they should have made their mistake right by me. The sales team asked me to come in to see how nice their synthetics are. No thanks. I ordered Leather. I was asked if they could have the boss call me about this mistake, and since I am so disenchanted with this bait 'n switch, I asked not to have him calling while I am preoccupied with more important issues today. Instead of honoring my reply, the manager decided to call and leave a one sided dissertation on my voiceail about why it was done. No apology. No corrective measure.
At this point I do not feel respected or appreciated as a premium patron. I have had great customer service in my life. This is not it. This experience reads like a primer of "What Not To Do To A New Car Buyer At Your Dealership" . Sorry, no sale.