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Sunset Volkswagen

Sarasota, FL

4.7
381 Reviews
Call Dealership (877) 668-1575

2124 Bee Ridge Road

Sarasota, FL

34239

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381 Reviews of Sunset Volkswagen

February 05, 2026

Excellent service. .very professional. I've been going here for many years. Quality is consistant More

by annamv14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Davis, Andrew Gallegos
Report | Print
Feb 06, 2026 -

Sunset Volkswagen responded

Thank you for the kind words and for your continued loyalty over the years. We’re happy to hear you consistently receive excellent, professional service and quality you can count on. We truly appreciate your trust and look forward to continuing to serve you for many more years.

February 05, 2026

They fixed my car . Andrew was terrific, kept me advised of the status of my car and was quite knowledgeable. More

by BPVARCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Gallegos
Report | Print
Feb 06, 2026 -

Sunset Volkswagen responded

Thank you for your feedback. We’re glad to hear your car was taken care of and that Andrew provided terrific service by keeping you informed and answering your questions along the way. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.

February 05, 2026

It's a very expensive service, and they also charge a store fee that I don't understand why, and to make matters worse, they charged us an extra 3% for paying with a credit card. I don't plan to use thei More

by etimaxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Murphy
Report | Print
Feb 05, 2026 -

Sunset Volkswagen responded

Thank you for taking the time to share your feedback. We’re sorry to hear that this visit left you feeling frustrated, and we appreciate you bringing your concerns to our attention. Regarding the 3% fee you mentioned, this applies only to credit card transactions and does not apply to other forms of payment, including debit cards. This fee is posted in visible areas of the dealership and helps offset processing costs charged by card providers. That said, we apologize if this was not communicated as clearly as it should have been during your visit. We value the opportunity to earn your trust and would be happy to clarify any charges or answer questions if you choose to reach out directly. Thank you again for your feedback.

February 03, 2026

All personnel were competent and polite. The car wash was a great finishing touch! I’m “old school” and believe that the expense of a technician video and email is a dealer expense that c More

by dhendry1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela ????? was the only customer service person I dealt with.
Report | Print
Feb 04, 2026 -

Sunset Volkswagen responded

Thank you for taking the time to share your feedback. We’re glad to hear our team provided competent and polite service and that you enjoyed the car wash as a finishing touch. We also appreciate your honest input regarding the technician video and email. Your perspective is valuable, and we will be sure to share this suggestion with our management team as we continue looking for ways to improve the customer experience while being mindful of costs. We appreciate your business and look forward to serving you again.

February 03, 2026

I did not see Andrew this time, as he was out sick. Angelina Penaso was the service rep., and she was very helpful in explaining things. I really miss the cookies in the waiting lounge. Angelina More

by SANDRASTALEY1411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelina Penaso
Report | Print
Feb 04, 2026 -

Sunset Volkswagen responded

Thank you for sharing your feedback, Sandra! We’re happy to hear that Angelina provided helpful and clear service during your visit, and we will be sure to pass along your kind words to her. We also hope Andrew is feeling better soon. Thank you for the note about the cookies in the waiting lounge. We appreciate the feedback and will share it with our team. We look forward to welcoming you back again!

February 02, 2026

Good routine service at a fair price. Appointment was on time and service performed in a timely manner. More

by Peter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Murphy, Andrew Gallegos
Report | Print
Feb 03, 2026 -

Sunset Volkswagen responded

Thank you for your feedback, Peter! We’re glad to hear your appointment was on time and that your service was completed efficiently. We appreciate your trust and look forward to serving you again!

February 02, 2026

Austin was very helpful in getting the problem resolved with our Atlas.. He gave us his contact information in case the problem returned. More

by CAROLGODFREY4524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Murphy
Report | Print
Feb 02, 2026 -

Sunset Volkswagen responded

Thank you for sharing your experience, Carol! We’re glad to hear Austin was helpful in resolving the issue with your Atlas and provided you with his contact information for peace of mind. We appreciate your feedback and look forward to assisting you again if needed!

February 01, 2026

Very smooth purchase. This is my 3rd VW purchase from Preston and Sunset VW and everything was the best all 3 times. Thank you for making one of the most dreaded purchases More

by rich1262
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cordale Johnson, Preston Ducas
Report | Print
Feb 02, 2026 -

Sunset Volkswagen responded

Thank you for sharing your experience and congratulations on your new VW! We’re thrilled to hear that all three of your purchases with Preston and Sunset VW have been smooth and enjoyable. It’s wonderful to know we could make the process stress-free and positive for you. We truly appreciate your recommendation and look forward to assisting you with any future purchases!

January 31, 2026

Austin was very professional and courteous. Also everyone I talked to were very friendly and courteous. More

by LEEBROWNUSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Murphy
Report | Print
Feb 02, 2026 -

Sunset Volkswagen responded

Thank you for your feedback! We’re glad to hear Austin provided professional and courteous service, and that everyone you interacted with was friendly and welcoming. We truly appreciate your support and look forward to serving you again!

January 31, 2026

Austin was really nice & professional & told me what they were going to do with my SUV & how long it was going to take!! They even washed it for me & it only took 90 mins!! More

by wjbfri1357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Murphy
Report | Print
Feb 02, 2026 -

Sunset Volkswagen responded

Thank you for your feedback! We’re thrilled to hear Austin provided professional and friendly service, clearly explained the work on your SUV, and completed everything so quickly. We’re glad you enjoyed the wash too! We appreciate your support and look forward to serving you again!

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