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Sunset Volkswagen

Sarasota, FL

4.7
381 Reviews
Call Dealership (877) 668-1575

2124 Bee Ridge Road

Sarasota, FL

34239

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381 Reviews of Sunset Volkswagen

January 31, 2026

I've been going to Sunset VW since I moved to Florida approximately 5 years ago. Austin has been the BEST service representative I have had there!!! Wasn't too happy prior to him and was considering go More

by Christine G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Dykstra, Stephany Leblanc, Austin Murphy
Report | Print
Feb 02, 2026 -

Sunset Volkswagen responded

Thank you for sharing your experience, Christine! We’re thrilled to hear that Austin has been such an outstanding service representative and that this visit left a positive impression. Stephany and Kasey will be happy to know their personable service made a difference as well. We truly appreciate your loyalty over the past five years and look forward to continuing to take care of you and your vehicle!

January 30, 2026

Car was held up in service for 5 days waiting for a part. Was not offered a courtesy car. More

by p54sheridan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Gallegos
Report | Print
Feb 02, 2026 -

Sunset Volkswagen responded

We’re sorry to hear about the delay with your service and that a courtesy car was not offered. We understand how frustrating this can be and appreciate your feedback. Please know we are always looking for ways to improve the customer experience and hope to make your next visit much smoother.

January 30, 2026

Great looking showroom and very nice people. Quick and easy service and was taken care of. Thanks! More

by Ur mom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Murphy
Report | Print
Feb 02, 2026 -

Sunset Volkswagen responded

Thank you for your feedback! We’re glad you enjoyed our showroom and found our team friendly. It’s great to hear your service was quick and easy. We appreciate your support and look forward to assisting you again!

January 30, 2026

Certainly not all that happy after being informed that an oil change cost more than expected. Then paying the bill, informed that an additional 3% added as I was paying by credit card! More

by bobcash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Murphy
Report | Print
Jan 30, 2026 -

Sunset Volkswagen responded

Thank you for sharing your feedback, Bob. We understand that unexpected charges can be frustrating, and we apologize for any confusion regarding the credit card usage fee. While the fee is posted for visibility, we’re sorry if it wasn’t communicated clearly during your visit. We appreciate you bringing this to our attention and will continue working to ensure all pricing and payment details are clearly shared with our customers.

January 30, 2026

Great services! They sent me a video showing me the issue. Highly recommended Thank you. More

by mgiraldovalencia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelina, Penaso
Report | Print
Feb 02, 2026 -

Sunset Volkswagen responded

Thank you for your feedback! We’re glad to hear you had a great service experience and appreciated the video explanation of the issue. We truly appreciate your recommendation and look forward to serving you again!

January 30, 2026

Service and recall were all done very efficiently and updates were sent along with everything that they did! Thank you so mich More

by sbonmom12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig McGregor, Brian Green, Stephany Leblanc, Cordale Johnson, Andrew Gallegos
Report | Print
Feb 02, 2026 -

Sunset Volkswagen responded

Thank you for your feedback! We’re glad to hear your service and recall were completed efficiently and that you received clear updates on everything that was done. We truly appreciate your support and look forward to serving you again!

January 29, 2026

The dealership is: Friendly, courteous, helpful, and professional this is in person and over the phone More

by CATHERINESBOYD23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Gallegos
Report | Print
Jan 30, 2026 -

Sunset Volkswagen responded

Thank you for your kind words, Catherine! We’re delighted to hear that our team provided friendly, courteous, and professional service both in person and over the phone. We truly appreciate your feedback and look forward to assisting you again!

January 29, 2026

Long distance transaction was accomplished with no hitches in 2 days. Preston Ducas was very personal and accommodating. More

by johnrich0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Preston Ducas
Report | Print
Jan 30, 2026 -

Sunset Volkswagen responded

Thank you for sharing your experience, John! We’re glad to hear your long-distance transaction went smoothly and that Preston made the process personal and accommodating. We truly appreciate your business and look forward to serving you again!

January 29, 2026

Austin is an exceptional employee. No one enjoys bringing their car in for service, but Austin makes the experience as painless and easy as possible. His mind is always on what he ca More

by clockworkth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Murphy
Report | Print
Jan 30, 2026 -

Sunset Volkswagen responded

Thank you for your thoughtful feedback! We’re thrilled to hear that Austin made your service experience smooth and enjoyable. He truly goes above and beyond to keep our customers happy, and your kind words mean a lot. We’ll be sure to share this with him!

January 28, 2026

Professional , well versed , Like Uncle Larry would say “ treated like Family “ Highly recommend. ! Bravo !!! Thank You More

by jristeter357
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig McGregor, Cordale Johnson, Elena Tenorio
Report | Print
Jan 28, 2026 -

Sunset Volkswagen responded

Thank you for the amazing feedback! We love hearing that you felt treated like family. That is exactly the experience we strive to provide. We truly appreciate your recommendation and kind words. Bravo right back to you, and thank you for choosing us!

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