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Sunset Volkswagen

Sarasota, FL

4.7
381 Reviews
Call Dealership (877) 668-1575

2124 Bee Ridge Road

Sarasota, FL

34239

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381 Reviews of Sunset Volkswagen

January 27, 2026

Service at Sunset is exactly what you expect from a reputable and trusted brand like VW. More

by fsaenziii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cordale Johnson, Andrew Gallegos
Report | Print
Jan 28, 2026 -

Sunset Volkswagen responded

Thank you for your kind words! We’re proud to provide the level of service you expect from a trusted brand like VW. We truly appreciate your support and look forward to serving you again at Sunset!

January 26, 2026

Austin Murphy is a terrific Service Advisor at Sunset Volkswagen in Sarasota, Fl.! I was driving my "24 Tiguan through a construction site and some concrete rebar debris blew out two tires. I used roads More

by lbreidenbach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Murphy
Report | Print
Jan 27, 2026 -

Sunset Volkswagen responded

Thank you so much for taking the time to share this outstanding review! We’re thrilled to hear about your positive experience with Austin and the Sunset Volkswagen Sarasota service team. It’s great to know Austin was able to step in quickly, coordinate your tire replacement and alignment, and get you safely back on the road with minimal hassle. Providing convenient transportation and keeping our customers informed and comfortable is always a priority. We truly appreciate your loyalty and kind words, and we will be sure to pass this recognition along to Austin and the entire team!

January 25, 2026

Fabian was polite and efficient with all my questions. I appreciated his patience with me More

by greer.monahan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fabian , Cordale Johnson
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Jan 26, 2026 -

Sunset Volkswagen responded

Thank you for your feedback, Greer! We’re glad to hear Fabian was polite, efficient, and patient while answering all your questions. We appreciate your kind words and look forward to assisting you again!

January 24, 2026

Austin was fantastic in helping me get my new battery installed and he went an extra step when he replaced the remote batteries in my clicker! Thanks for your attention to detail More

by JOHNRTOUCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Murphy, Kenny Davis, Andrew Gallegos
Report | Print
Jan 26, 2026 -

Sunset Volkswagen responded

Thank you for your feedback, John! We’re thrilled to hear that Austin provided fantastic service and went the extra step to replace the remote batteries. We appreciate your kind words and are glad his attention to detail made a difference.

January 23, 2026

Andrew was professional, knowledgeable & customer centric. My car was serviced efficiently; I have great confidence that I will return for more service appointments in the near future. Best Regards More

by joanneruzgis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Technician - Brendon , Andrew Gallegos
Report | Print
Jan 26, 2026 -

Sunset Volkswagen responded

Thank you for your kind feedback, Joanne! We are glad to hear that Andrew provided professional, knowledgeable, and customer-focused service. We are also happy your car was serviced efficiently and that you feel confident returning for future appointments. We truly appreciate your trust and look forward to seeing you again.

January 22, 2026

Austin was very professional and me informed on the diagnosis and repairs on my car More

by JLEKOORS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Murphy
Report | Print
Jan 23, 2026 -

Sunset Volkswagen responded

Thank you for your feedback! We’re glad to hear that Austin provided professional service and kept you well-informed throughout the diagnosis and repair process. We truly appreciate your kind words and look forward to serving you again!

January 22, 2026

VERY HELPFUL AND PROFESSIONAL. ANGELINA COMMUNICATED WELL AND EVERYTHING WAS AS ORDERED THANK YOU VERY MUCH More

by AUDREYPATTERSON610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ANGELINA
Report | Print
Jan 23, 2026 -

Sunset Volkswagen responded

Thank you for your feedback, Audrey! We’re glad to hear that Angelina provided helpful and professional service, and that everything was completed as requested. We truly appreciate your kind words and look forward to assisting you again!

January 21, 2026

It took my car 2 months to be returned due to a broken head gasket. I was thankful for a rental, but I was paying for my lease car that I didn’t have. My car was on empty when returned and it must have sa More

by Elizabeth C
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Murphy
Report | Print
Jan 26, 2026 -

Sunset Volkswagen responded

Thank you for taking the time to share your feedback. We understand how frustrating an extended repair can be, especially when you’re continuing to make lease payments during that time, and we truly appreciate your patience throughout the repair process. We’re glad to hear that Austin provided kind and helpful service during your visit. Regarding the odor concern, we want to clarify that the vehicle underwent extensive engine repairs due to the oil leak, which required the engine to be disassembled. At no point did oil enter the interior of the vehicle. That said, we absolutely understand that lingering smells can be unpleasant, and for that reason, we reached out yesterday and left you a voicemail offering to perform an ozone treatment to address any remaining odor inside the vehicle. We have not yet heard back but would still be more than happy to take care of this for you. As for the fuel level, our check-in photos show the vehicle arrived with approximately 70 miles until empty. Following the repair, the vehicle was test-driven approximately 9 miles to ensure the concern was fully resolved. We certainly did not intend for the fuel level to be an inconvenience. Please feel free to return our call at your convenience so we can resolve these remaining concerns and ensure you’re completely satisfied. Your experience matters to us, and we appreciate the opportunity to make things right.

January 21, 2026

Great service start to finish! Angela and Michael are the best! Great new store and location. More

by GeisslerA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela and Michael.
Report | Print
Jan 23, 2026 -

Sunset Volkswagen responded

Thank you for your kind words! We’re thrilled to hear that Angela and Michael provided excellent service from start to finish, and that you’re enjoying our new store and location. We truly appreciate your feedback and look forward to serving you again!

January 21, 2026

I enjoyed the excellent communication during the service, as they send you a video with any updates about your car More

by jennybulat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Murphy
Report | Print
Jan 23, 2026 -

Sunset Volkswagen responded

Thank you for your feedback, Jenny! We’re glad you appreciated the communication and the video updates from our service team. We strive to keep our customers informed every step of the way, and we truly appreciate your kind words!

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