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Sunset Volkswagen

Sarasota, FL

4.7
381 Reviews
Call Dealership (877) 668-1575

2124 Bee Ridge Road

Sarasota, FL

34239

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381 Reviews of Sunset Volkswagen

April 06, 2026

I was able to get an appointment in a very reasonable good time and they gave me a courtesy car to drive in the meantime More

by Xochitl Napolew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
the gentleman that drives the car in and out of the service area.. he is a remarkable good manners older man and I appreciate much his service, Austin Murphy
Report | Print
Apr 07, 2026 -

Sunset Volkswagen responded

Thank you for your kind feedback! We’re glad we could get you in quickly and provide a courtesy car to keep things convenient. We appreciate your support and look forward to helping you again!

April 04, 2026

Everything was great except the $3,000. The car is running great, always worry I don’t t need all the things. I’m 88, however. Don’t want a new car, too much to get adjusted to. More

by W10SFAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Murphy
Report | Print
Apr 06, 2026 -

Sunset Volkswagen responded

Thank you for your feedback. We’re glad to hear your car is running great and that your experience was mostly positive. We understand that deciding on additional services can be challenging, especially when adjusting to a new car isn’t your preference. We appreciate your honesty and your trust in us, and we’re here to support you with any questions or concerns you may have in the future.

April 04, 2026

Excellent sales personnel, answered all questions, did not "Cha Ching" us or take advantage of us on dealers fees. Don't overpay for dealers fees ever. More

by pagano8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig McGregor, Brian Green, Cordale Johnson, Michael Jarman, Elena Tenorio, Austin Murphy, Kenny Davis, Andrew Gallegos
Report | Print
Apr 06, 2026 -

Sunset Volkswagen responded

Thank you for sharing your experience! We’re glad to hear our sales team provided honest, transparent service and answered all your questions. We always strive to make the buying process fair and straightforward, and we appreciate your trust in us.

April 03, 2026

My experience was excellent! The people were very pleasant to work with and my wait time was minimal. More

by MJGEERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Murphy
Report | Print
Apr 06, 2026 -

Sunset Volkswagen responded

Thank you for your feedback! We’re delighted to hear your experience was excellent and that our team made everything pleasant and efficient. We truly appreciate you choosing us and look forward to your next visit.

April 02, 2026

All experiences and interactions with Sunset Volkswagen Service Department advisors and staff have been courteous, pleasant and professional. I give my highest recommendation without hesitation. More

by huasoboricua1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Murphy
Report | Print
Apr 03, 2026 -

Sunset Volkswagen responded

Thank you for your glowing review! We’re thrilled to hear that every interaction with our service department has been courteous, pleasant, and professional. Your highest recommendation means a great deal to us, and we look forward to continuing to provide you with exceptional service!

April 02, 2026

I needed warranty work to repair a holder for the visor was told it would take one day since they had to take the whole headliner down, poor engineering. The car was there for 3 days and I did not receive More

by allairefoot
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Gallegos
Report | Print
Apr 06, 2026 -

Sunset Volkswagen responded

Thank you for your feedback. I’m sorry for the frustration this experience caused. You’re absolutely right—the original repair time was misquoted, and we should never have set the expectation of a one-day turnaround for that type of repair. We also fell short in keeping you informed during the process. You shouldn’t have had to call for updates, and that’s on us. We appreciate you bringing this to our attention, as it helps us address communication gaps and improve moving forward.

April 02, 2026

Service was very good, employees are friendly. First time at Sunset VW, we will return again when service is needed. More

by Erf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Gallegos
Report | Print
Apr 03, 2026 -

Sunset Volkswagen responded

Thank you for your feedback! We’re delighted to hear that your first experience at Sunset VW was positive and that our team made you feel welcome. We look forward to serving you again whenever your vehicle needs attention!

April 02, 2026

I like being able to come in and meet with Austin and know I am in good hands More

by SERRAWLINS
Recommend Dealer
Yes
Employees Worked With
Austin Murphy
Report | Print
Apr 03, 2026 -

Sunset Volkswagen responded

Thank you for sharing your experience! We’re thrilled to hear that meeting with Austin gives you confidence and peace of mind. Providing trustworthy, reliable service is exactly what we aim for, and your feedback means a lot. We look forward to seeing you again!

April 01, 2026

Great service and no pressure. Clint and Cordel were easy to work with. Thanks for everything More

by garyadc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cordel and Clint
Report | Print
Apr 02, 2026 -

Sunset Volkswagen responded

Thank you for your kind words, Gary! We’re so glad to hear you had a great, no pressure experience. Clint and Cordale will be happy to know they made the process easy and enjoyable for you. We truly appreciate your feedback and hope to see you again in the future!

April 01, 2026

Austin is always #1 in assuring customer satisfaction and getting me scheduled and out the door in a timely fashion. I will always ask for him and appreciate every other employee we have gotten to know; from More

by lbreidenbach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Green, Cordale Johnson, Austin Murphy
Report | Print
Apr 02, 2026 -

Sunset Volkswagen responded

Thank you so much for your thoughtful and detailed feedback! We’re thrilled to hear that Austin continues to deliver top notch service and make your visits smooth and efficient. It’s also wonderful to know that so many members of our team, from the service lane to sales and finance, have made such a positive impression. Your kind words about Preston, Cordale, Brian, and the entire staff truly mean a lot. We’re proud to serve the Sarasota community, and it’s customers like you who make what we do so rewarding. We sincerely appreciate your continued trust and look forward to taking great care of you for years to come!

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