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Sunset Volkswagen

Sarasota, FL

4.7
381 Reviews
Call Dealership (877) 668-1575

2124 Bee Ridge Road

Sarasota, FL

34239

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381 Reviews of Sunset Volkswagen

March 23, 2026

Awesome experience; Andrew was great, professional, and timely. The facility was comfortable and the coffee was great. I was out in 90 minutes as promised. More

by blisst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Murphy, Kenny Davis, Andrew Gallegos
Report | Print
Mar 23, 2026 -

Sunset Volkswagen responded

Thank you for your feedback! We’re thrilled to hear you had an awesome experience. Andrew will be glad to hear your kind words, and we’re glad you enjoyed our facility and coffee. We’re happy everything was completed in 90 minutes as promised and look forward to serving you again!

March 22, 2026

Highly professional, efficient and the tune up and check of our Taos was completed work in under two hours. A nice touch was when Andrew called an Uber for us (paid by VW) to get to our destination while th More

by BUTTENHEIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Murphy, Kenny Davis, Andrew Gallegos
Report | Print
Mar 23, 2026 -

Sunset Volkswagen responded

Thank you for sharing your experience! We’re thrilled to hear that your Taos tune-up and check were completed efficiently and professionally in under two hours. It’s great to know Andrew went the extra mile by arranging an Uber for you. Little touches like that make all the difference. We appreciate your support and look forward to serving you again!

March 21, 2026

Andrew was exceptional The requirement for 15 words is not necessary and to force me to write a 15 words, even though I didn’t want to More

by RSS195
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Gallegos
Report | Print
Mar 23, 2026 -

Sunset Volkswagen responded

Thank you for your feedback! We’re glad to hear Andrew provided exceptional service. We also appreciate your honesty about the 15-word requirement and will take your comments into consideration to make sharing feedback easier in the future.

March 21, 2026

Sunset has been servicing my car since I bought it in 2017. Top notch customer service! More

by lee.wright2934
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Murphy
Report | Print
Mar 23, 2026 -

Sunset Volkswagen responded

Thank you for your loyalty and kind words, Lee! We’re thrilled to have been servicing your car since 2017 and to hear that you’ve experienced top-notch customer service. We truly appreciate your trust and look forward to continuing to take care of you and your vehicle!

March 19, 2026

Always have a very good experience at Sunset VW. Never receive anything less than satisfactory service. More

by svonkessel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Gallegos
Report | Print
Mar 20, 2026 -

Sunset Volkswagen responded

Thank you for your kind words and continued trust in Sunset Volkswagen! We are so glad to hear you always have a very good experience with us and consistently receive the level of service you expect. We truly appreciate your support and look forward to seeing you again next time!

March 18, 2026

HORRIBLR COMMUNICATION, I HAD TO MAKE MULTIPAL PHONE CALL THAT NEVER GOT ANSWERED SO ID HAVE TO DRIVE THERE TO GET ANYWHERE AND NOW THE MECHANIC SHORTED OUT MY ECM AND ARE NOT ANSWERING OR RETURNING MY CALLS More

by akilazaridis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Murphy, Kenny Davis
Report | Print
Mar 20, 2026 -

Sunset Volkswagen responded

We’re very sorry to hear about your frustration and the experience you’ve described. This is certainly not the level of communication or service we strive to provide. When you initially raised your concern, we understood that the vehicle would be brought back to us immediately so our team could properly inspect and verify the issue. We take matters like this very seriously and always want the opportunity to review any concerns firsthand. If the cause is determined to be related to our workmanship, we absolutely take responsibility and work toward a resolution. At this point, we have not had the chance to re-inspect your vehicle, as it was taken to another shop. We would still welcome the opportunity to review the situation with you and discuss the findings so we can better understand what occurred and determine the appropriate next steps. Please reach out to us directly at your convenience so we can work toward a resolution together.

Mar 31, 2026 -

akilazaridis responded

I called many times with no responce so when i went to the dralership Austin said they were not going to do anything for me, even after all the pictures and documents from Renn House showing the oil sensor wired wrong. So i got a big screw you, we did nothing wrong. Then the service manager came out and was trying to say they wired it according to VW, and they were not going to do anything for me even with proof of damaging my ECU. Now i have no oil temp, low oil and a constant check enginge light . Thank you Sunset VW. I cant wait till my next VW car show Meet. Eurotripper, Wookies in the woods and many more. A cardboard sighn letting every vw owner what sunset vw did doesnt cost me a dime!

Jun 23, 2026 -

akilazaridis responded

Thank you so much for nothing! Spoke with Austin, with photos and proof of miss wired oil sensor by your shop and all i got was...its not our fault. So now im left with over $1000.00 just for the part plus whatever labor will be and a big fuck you from Sunset VW.

March 17, 2026

Service was great. The Ease of making an appointment to quality of work was great. Highly recommend. More

by NWITT51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Murphy, Kenny Davis, Andrew Gallegos
Report | Print
Mar 18, 2026 -

Sunset Volkswagen responded

Thank you for your kind words! We’re so glad to hear the appointment process was easy and that you were pleased with the quality of work. We truly appreciate your recommendation and your support.

March 16, 2026

First time customer at Sunset VW and my experience was excellent. Michael Jarman and Cordale Johnson were patient, professional and truly cared about the customer service experience. Huge thanks to both More

by lianast1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cordale Johnson, Michael Jarman
Report | Print
Mar 16, 2026 -

Sunset Volkswagen responded

Thank you for sharing your experience. We are thrilled to hear that your first visit to Sunset Volkswagen was excellent. Michael and Cordale will be so happy to hear your kind words. They truly take pride in providing patient, professional, and caring service. We are glad they could assist you with both of your vehicles and help turn your day around. Building loyal relationships with our customers is very important to us and your feedback means a lot. We look forward to seeing you again for all your future vehicle needs.

March 15, 2026

The dealer showed me paperwork where it showed what was needed and said only a oil change was done the oil was extremely low and dirty so I change the oil/filter and fuel filter . The front end had a sh More

by Klugman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Jarman
Report | Print
Mar 16, 2026 -

Sunset Volkswagen responded

Thank you for sharing your feedback. We take concerns like this seriously and want to clarify a few points regarding your visit. As part of our service process, every vehicle receives a thorough multi-point inspection performed by a certified technician. The oil and filter were replaced as indicated on the repair order. Our inspection also included measuring the brake pad thickness, and at that time they were documented as measuring well above the manufacturer’s minimum standards, which is why replacement was not recommended. Additionally, the vehicle was test driven and inspected, and none of these other concerns were noted. We always aim to provide transparent and accurate information about the condition of every vehicle we service and sell. If you would like to discuss your experience further, we would be happy to review everything with you. Please feel free to reach out to our manager Chris at 941-921-8080, so we can go over the details together.

March 15, 2026

I have brought my GTI in twice to fix the AC. After $2,500 it still doesn't work and I'll have to bring the car in for a third try. This is not acceptable service. More

by LU.POHL2300
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Gallegos
Report | Print
Mar 16, 2026 -

Sunset Volkswagen responded

Thank you for sharing your feedback. We understand how frustrating it can be to deal with an A/C concern more than once, especially after already investing in repairs. Our goal is always to properly resolve the issue, and we certainly want the system in your GTI working as it should. We have offered to have you bring the vehicle back in so our team can review the previous repairs and recheck the system to make sure nothing was overlooked. To help minimize the inconvenience, we are also happy to provide you with a loaner vehicle while we take another look. Please reach out to us so we can schedule a time that works for you and work toward getting this resolved for you.

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