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Sunset Volkswagen

Sarasota, FL

4.7
381 Reviews
Call Dealership (877) 668-1575

2124 Bee Ridge Road

Sarasota, FL

34239

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381 Reviews of Sunset Volkswagen

March 05, 2026

Austin is terrific 👏 Answered all my questions with a smile and confidence. He is a keeper for VW. I had a great experience in Sarasota and will be back! Thank you 😊 More

by ANNETTE.DAVIS.1232
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Murphy
Report | Print
Mar 05, 2026 -

Sunset Volkswagen responded

Thank you for the great review, Annette! We’re so glad to hear Austin provided such a positive experience and took the time to answer all your questions with confidence and a smile. We truly appreciate your kind words and look forward to welcoming you back the next time you’re in Sarasota.

March 03, 2026

Sold me wrong color of touch up paint, wouldn’t give me a refund, only scraped off wrong color leaving it exposed to elements, refused to pay for service to fix the spots, kept sending me to different servic More

by Ryankoristoller
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Zach parts manager , Austin Murphy
Report | Print
Mar 04, 2026 -

Sunset Volkswagen responded

Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations and appreciate the opportunity to respond. The touch-up paint was originally purchased several months prior to your recent visit. Once the color concern was brought to our attention, we promptly ordered the correct factory-matched paint at no charge and removed the previously applied paint as a courtesy. While any existing paint damage was not caused by our dealership or the product itself, we understand your frustration and made every effort to assist and provide a resolution. The correct paint is currently on order, and we will notify you as soon as it arrives.

March 02, 2026

Michael was Professional, honest, and easy to work with. Michael made buying my Volkswagen effortless More

by diane.braxton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Jarman
Report | Print
Mar 02, 2026 -

Sunset Volkswagen responded

Thank you for sharing your experience, Diane! We’re thrilled to hear that Michael provided professional, honest, and easy-to-work-with service, making your Volkswagen purchase effortless. He’ll be happy to know his efforts made such a positive impact. We truly appreciate your feedback and look forward to assisting you again in the future.

March 01, 2026

Our salesman was a delight ! Professional . The dealership is calming . We will shop here again. More

by KJENISSWA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cordale Johnson, Michael Jarman
Report | Print
Mar 02, 2026 -

Sunset Volkswagen responded

Thank you for your kind words! We’re thrilled to hear that your salesman made such a positive impression and that you found our dealership welcoming and calming. Providing a professional and comfortable experience is always our goal. We truly appreciate your feedback and look forward to seeing you again for your next vehicle.

February 28, 2026

From the moment I called that my car did not start til I picked up my car I was treated so well. I felt well taken care of. Austin and his crew went out of their way to make sure my car was in good working More

by ANYAMARIA1111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Murphy
Report | Print
Mar 02, 2026 -

Sunset Volkswagen responded

Thank you for sharing your experience! We’re so glad to hear that Austin and his team took such great care of both you and your car. Making sure our customers feel supported and that their vehicles are in top condition is always our priority. We truly appreciate your feedback and look forward to assisting you again in the future.

February 27, 2026

Andrew was very kind and responsive. I appreciated all of his explanations during a difficult situation. More

by jtemple19
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Gallegos
Report | Print
Feb 27, 2026 -

Sunset Volkswagen responded

Thank you for sharing your experience. We’re so glad to hear that Andrew was kind, responsive, and took the time to provide clear explanations during a difficult situation. That level of care and communication truly makes a difference. We appreciate your trust and are always here to help whenever you need us.

February 26, 2026

I've used Sunset for my VW for the past 7 years without an issue. This time around, while the people I dealt with were good, I was unhappy about the significant cost of a water pump replacement which is a More

by Bobke L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Gallegos
Report | Print
Feb 27, 2026 -

Sunset Volkswagen responded

Thank you for your continued loyalty over the past seven years and for sharing your concerns. We understand how frustrating warranty limitations and unexpected repair costs can be. As an authorized Volkswagen service center, we must follow manufacturer warranty guidelines, including time parameters, and cannot modify those decisions once coverage has expired. Additional services, such as walnut blasting for direct-injection engines, are recommended to help maintain performance and prevent future issues, never as pressure to upsell. We truly appreciate your long-standing business and regret losing the opportunity to continue servicing your vehicle. Should you reconsider in the future, we would welcome the chance to restore your confidence and provide the level of service you’ve come to expect from us.

February 26, 2026

My car has been serviced strictly at this dealer since brand new in 2010. It was in for a "300,000 mile service". Customer communication has always been great with this dealer! Thank you Austin! More

by gcesaroni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Murphy
Report | Print
Feb 27, 2026 -

Sunset Volkswagen responded

Thank you for your incredible loyalty and for trusting us with your vehicle since 2010. Reaching 300,000 miles is an amazing milestone, and we are honored to have been part of that journey with you every step of the way. We are especially glad to hear that communication has consistently met your expectations. Austin will truly appreciate the shoutout. Thank you again for your continued trust. We look forward to helping you reach the next milestone.

February 26, 2026

The service was good by both staff members that helped me out. The costs and length of time to get the work done were outrageous. More

by stevancollins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Murphy
Report | Print
Feb 27, 2026 -

Sunset Volkswagen responded

Thank you for your feedback, Stevan. We’re glad to hear our team provided good service. We understand that cost and repair time can sometimes feel frustrating. Our pricing and timelines reflect manufacturer standards, parts availability, and the care taken to ensure repairs are completed properly and safely. We appreciate you sharing your concerns and your business.

February 25, 2026

Austin did a great job keeping me informed about the status of my car. I was very impressed. More

by GCLEVISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Murphy
Report | Print
Feb 26, 2026 -

Sunset Volkswagen responded

Thank you for sharing your experience! We are so glad to hear that Austin did a great job keeping you informed and that you were impressed with the communication throughout the process. Providing clear and consistent updates is very important to us. We truly appreciate your feedback and look forward to assisting you again in the future.

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