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Sunshine Chevrolet - Service Center

Arden, NC

4.6
286 Reviews

286 Reviews of Sunshine Chevrolet - Service Center

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July 15, 2019

Very nice dealership The staff at Sunshine Chevrolet has always been very easy to work with. They understand that my schedule is unpredictable and always communicate with More

by richardlbrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil , Bridgett in Service
Jul 26, 2019 -

Sunshine Chevrolet responded

Richard, thank you so much for bringing your vehicle into Sunshine Chevy for service and for your kind review! We appreciate your business and your feedback. Thank you again. Kristy Elliott, Dealer

July 12, 2019

Saved the day! Started out the day with a dead battery and was hoping the folks at Sunshine could get me in and taken care of that afternoon. Neal was great! Not onl More

by Eric B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal
Jul 26, 2019 -

Sunshine Chevrolet responded

Eric, Thank you so much for your kind review! We appreciate your business and your feedback. Thanks again! Kristy Elliott, Dealer

June 20, 2019

Check up Everyone was Very nice and friendly. I believe the service techs did a good Job even though it’s A Little Distance to go to Sunshine Chevrolet More

by JBGROGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry can’t remember any names. AllNew people sinceI was there a few months ago
Jun 20, 2019 -

Sunshine Chevrolet responded

Thank you so much for coming to Sunshine Chevy for service and for your kind review! We appreciate your business and your feedback. Thanks again! Kristy Elliott, Dealer

June 20, 2019

Outstanding As Always! Quick, courteous, professional -- what more could I ask for? I have not had a single bad experience with Sunshine Chevrolet. I intend to continue usin More

by Brian_in_NC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember the name of the service rep who assisted me but she was great!
Jun 20, 2019 -

Sunshine Chevrolet responded

Brian, thank you so much for coming to Sunshine Chevy for service and for your kind review! We appreciate your business and your feedback. Thanks again! Kristy Elliott, Dealer

June 18, 2019

Well Run Service Center The staff at Sunshine Chevy always are prompt and do a good job of explaining anything that needs to be done to my Camaro. They checked all diagnostic More

by gregbentley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not know the man's name that was running the service dept. when I was there.
Jun 20, 2019 -

Sunshine Chevrolet responded

Greg, thank you so much for coming to Sunshine Chevy for service and for your kind review! We appreciate your business and your feedback. Thanks again! Kristy Elliott, Dealer

June 17, 2019

Pathetic! I was told that I couldn’t have a loaner car due to their lack of surveys received- what????? My service plan said that I am entitled to one. Was tol More

by SPRINGERMOM75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Neil
June 03, 2019

Professional & Efficient Service Department has always been top notch. Always professional & efficient. Give loaner vehicle when needed. Brigette is great in service and is al More

by CRTSMITH317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brigette Cantrell , Robert Rosser
Jun 07, 2019 -

Sunshine Chevrolet responded

Thank you so much for bringing your vehicle to Sunshine Chevy for service and for your kind review! We appreciate your business and your feedback. Thanks again! Kristy Elliott, Dealer

June 02, 2019

Got sold a faulty car I purchased a 2012 Subaru Legacy from Sunshine on April 22, 2019. All seemed well for the first 1100 miles. After that I had flashing lights on my das More

by haleywilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Neil
Jun 07, 2019 -

Sunshine Chevrolet responded

Haley, I'm very sorry that you had a bad experience with our service department. When we make an error, we make every effort to make it right. I know that Dennis, our Service and Parts Director, has been overseeing your repair personally to ensure that it gets done correctly. However, regarding your claim that your loan was for more than the car costs, your contracts state very directly that that $1500 is for tax, title and license fees. So I'm unsure why you are confused about that. Again, we apologize for your frustration but are confident that we have repaired your car correctly. Kristy Elliott, Dealer

May 28, 2019

Unclear, Unhelpful, Overpriced I've used the Sunshine service center since I bought my care about three years ago and have had mediocre experiences the entire time, but the most rec More

by tres.norman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Jun 07, 2019 -

Sunshine Chevrolet responded

Mr. Norman, I'm sorry that you are dissatisfied with your service; however, your complaints were unwarranted. You complained that your service took too long (oil change & state inspection). Your repair order indicates that it took 37 minutes. You complained that you were charged "double" what you were charged for the same service (oil change) in December 2018. This is bold faced lie. You were charged $30 for the state inspection which is a North Carolina mandated service and fee, and you were charged exactly $2.95 more for your oil change. You complained that your oil changed should have been free since you purchased an vehicle service contract at the time of the vehicle purchase. The service contract does not include routine maintenance such as oil changes which the paperwork you received indicates. Should you have any more questions or commentary, please contact me directly. Kristy Elliott, Dealer

May 23, 2019

Never going back They were rude and were like the car salesmen...trying to sell new parts before trying to diagnose the problem. That's the last time I use them More

by tarsonline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I do not know their names
Jun 07, 2019 -

Sunshine Chevrolet responded

When you bring your car in for service, the first thing that happens is our multi-point inspection. After that occurs, additional suggested maintenance will be brought to your attention, so that if you choose to take care of your vehicle at that time, the mechanic will be able to perform all the services while your vehicle is on the lift. I'm sorry if you thought that we were just trying to "sell new parts". It is our policy to inform all of our customers about routine maintenance needs that your vehicle has to keep it running at its best. Kristy Elliott, Dealer

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