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274 Reviews of Sunshine Chevrolet - Service Center
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February 09, 2019
Overcharged for repairs Misleading about what would be covered and overcharged for items such as changing the wipers on the car. Charged $400+ for parts & labor. Could have Misleading about what would be covered and overcharged for items such as changing the wipers on the car. Charged $400+ for parts & labor. Could have gone to a parts store and paid much less. I was at this dealership in November 2018 for a 100K mile service. I told the rep at that time I smelled fumes when driving the car. I brought the car back to the dealership on February 1, 2019 and said I still smelled fumes. The diagnosis was that it was a cracked manifold. Neal, another service rep, called me about this and said the total would be $1175 for the service. I just had a new manifold put on the car in December 2016. I asked why the tech did not find that in November since they had to have smelt the fumes when servicing the car. The answer was that they didn't work on that area of the car which is not a logical response. They should have smelled fumes. I spoke with Courtney, a new rep in the service department, on Monday, February 4th about this and she indicated that I had just missed the warranty period, but she was going to see what she could do. I told her I felt that, if a new manifold was put on the vehicle in December 2016, it should not be cracked again in that short period of time and she agreed. I again asked if anything could have happened to the vehicle when it was in for the 100K mile service to which the answer was no. I took my car in on February 5, 2019 at 8 AM and asked that they call me about the pricing since Courtney was to check on seeing about the manifold being covered under warranty. When I did not hear anything by 12:30 PM, I called to check on this. Neal answered the call and I explained the conversation with Courtney. He said they had already started working on my car. I told him I had asked to be called about the pricing before anything was done. He said, "do you want us to stop work?", and I told him yes and that I want to know about the pricing. I again spoke to the service department around 3:30 PM and asked what the status is. Neal said, "you asked us to stop working on your car". I said yes, but I also asked someone to call me about the pricing and that was 3 hours ago. He said that it was going to be the $1175 and that Courtney had spoke incorrectly about it being covered under warranty. He said the GM warranty is 12 months/12,000 miles. He asked if I wanted to continue with the work and I told him that I have no choice but to continue and I need to get my car that afternoon. He said they could not get it finished and it would be the next morning. I explained to him that I need my car due to work appointments. I also explained to him that I will not use Sunshine Chevrolet again for anything. He said he would check to see if they could do the work. He called me about 15 minutes later and said they would have in ready in about 30 minutes. When I picked up my car, Courtney indicated that the warranty is now 2 years/unlimited mileage which was changed by GM in April 2018. More
by NSHAFT
Verified CustomerEmployees Worked With
Neal, Courtney
February 06, 2019
Not happy Took two hours for an oil change and tire rotation I probably will not go back they also got grease on my floormat and carpet.They give you two free o Took two hours for an oil change and tire rotation I probably will not go back they also got grease on my floormat and carpet.They give you two free oil changes for spending $65,000 on a brand new car that was my second all change More
by rsclark8655
Employees Worked With
Do not know any of them’s names
January 31, 2019
Recent service Left the oil cap laying on the drivers side of the engine compartment. And oil was overfilled by a half inch over the top of the safe range on the dip Left the oil cap laying on the drivers side of the engine compartment. And oil was overfilled by a half inch over the top of the safe range on the dipstick. Not sure if this is an issue, but I noticed last time as well? Please let me know if this is detrimental to the engine. More
by GA63079
Employees Worked With
Do not know
January 29, 2019
Why make an appointment We made an appointment online after receiving an email reminding us our truck was due for service. We made the appointment for Saturday, January 26 a We made an appointment online after receiving an email reminding us our truck was due for service. We made the appointment for Saturday, January 26 at 9 am. We showed up a little before 9 and were told that the online appointment system does not work and that we were 6th in line for service. We were told 1 person was working today in service. Ok, you can't control employees showing up for work. I get that. We asked about transportation so we could go eat breakfast. We were told no transportation is offered. I asked if we could leave to get breakfast and be called when our slot is available. I was told that if we left we lose our place in line. I'm sorry, but take your online appointment system down if it does not guarantee an appointment and a half day is wasted waiting on service as if we just walked in. More
by BARRY.BROWN
Employees Worked With
Only one person in service
January 29, 2019
No follow up Left numerous voicemails for call back had to call front desk to even get any feedback and all poorly handled. Truck was towed in but when I spoke wit Left numerous voicemails for call back had to call front desk to even get any feedback and all poorly handled. Truck was towed in but when I spoke with Neil he said they didn’t know it was there, then couldn’t find the key. I called him when the problem first happened and he put me in touch w roadside assistance yet knew nothing about my truck being there? Neil’s explanation of issue was brief and no repair was actually completed other than resetting computer. Truck went in to limp mode for no clear reason. Courtney has done the most to improve our experience and I look forward to working with her. More
by KEFB
Employees Worked With
Neil and Courtney
January 26, 2019
Excellent Service Brought my car in for service. Honest, reputable, and very friendly. Very helpful. Very accommaditing. Quality work for a fair price. Highly re Brought my car in for service. Honest, reputable, and very friendly. Very helpful. Very accommaditing. Quality work for a fair price. Highly recommend service department at Sunshine Chevrolet. More
by frecklesmom
Employees Worked With
Neil in service
January 15, 2019
warranty repair very timely and professional! had to leave vehicle for several days while parts were in route. several options were given for transportation but I jus very timely and professional! had to leave vehicle for several days while parts were in route. several options were given for transportation but I just asked them to keep the truck inside until repairs were complete. More
by CD67
Employees Worked With
service writers or mgrs.
January 14, 2019
Had to call twice as no one returned message. Used to feel delightfully special when visiting Sunshine. Was greeted by name and made to feel that my business was valued. What happened to you? Used to feel delightfully special when visiting Sunshine. Was greeted by name and made to feel that my business was valued. What happened to you? More
by PATHANS
Employees Worked With
Courtney, Max
January 08, 2019
Oil change & blinker This took two hours, they charged me but when I explained I just bought the car a month ago she scowled & said the sales person never noted that on th This took two hours, they charged me but when I explained I just bought the car a month ago she scowled & said the sales person never noted that on the account. More
by mamparks
Employees Worked With
Customer service area
January 07, 2019
Awful- consistently Never returns Cale’s and slow, if any, response to emails. Don’t plan to buy any other cars from them. Have had problems with computer screen and the Never returns Cale’s and slow, if any, response to emails. Don’t plan to buy any other cars from them. Have had problems with computer screen and they won’t fix it. More
by SPRINGERMOM75
Employees Worked With
Courtney
