Suntrup Ford Kirkwood - Service Center

Couldn't ask for better service! This was my first time having any major car issues and Michael was amazing! I has a million questions and concerns and Michael made sure everything wa This was my first time having any major car issues and Michael was amazing! I has a million questions and concerns and Michael made sure everything was taken care of, I was updated every day and my car was fixed within a week. It was a great experience and I will be coming back for any future issues. Thanks again Michael! More

Service you can count on thanks to Mike I purchased my 2014 escape from them several years ago and also purchased an extended warranty. I was a bit skeptical about its protection but I was p I purchased my 2014 escape from them several years ago and also purchased an extended warranty. I was a bit skeptical about its protection but I was proven wrong, very wrong! Mike has been my service rep each time I have had my car serviced and has made certain that everything that should be covered, was. He kept me informed of the progress and estimated the time of completion. It’s nice to feel someone has your back when you feel vulnerable. Thanks Mike for moving mountains for me! More

Best Vehicle Buying Experience! Thank you! I can honestly say that buying my Ford 150 4 x 4 was the best vehicle buying experience in my life. I have never owned a truck prior to this. I always I can honestly say that buying my Ford 150 4 x 4 was the best vehicle buying experience in my life. I have never owned a truck prior to this. I always bought foreign cars like Volvos or Mitsubishis. I retired so first I purchased a 38 foot Keystone travel RV as a gift to myself and I needed a beast of a truck to pull a minimum of 12,000 pounds. Mind you, I know nothing about travel trailers or trucks but I figured if other people could drive them so could I. We had tons of questions and Matt Barthelmass made it so enjoyable. He was direct and to the point. None of these games a lot of car salesmen play like baiting and switching. Ask for Matt and I promise you will love him. He spent over two hours showing me every detail in my truck when I picked it up and explained things to me several times because I didn’t know what the heck rear wheel differential was and how to operate certain functions for pulling a travel RV. I have never even backed up a pickup truck. I am going to start a YouTube Channel of our trips which will include stupid mistakes we make and our experiences out on the road “glamping” in a posh 2019 travel trailer pulled by our new 2018 Ford F-150 pickup truck. When Matt helped me find the pickup I needed, he handed me the keys and said, “You need to drive it.” I was shocked he had so much confidence in me and I learned that this truck is as easy to drive as my 2-door Volvo C30 and a smoother ride. When I pulled into my driveway in my new pickup truck with my husband in the passenger seat, my neighbor turned off his lawnmower and congratulated my husband on “his” new Ford pickup truck. My husband said, “It’s hers.” My neighbor looked at me and said, “That is a guy’s truck.” I rolled my eyes and said, “Anything a guy can do own or drive, so can a woman.” [Laugh inserted here]. Ladies, this truck has so many bells and whistles! Don’t let anybody tell you a pickup truck is only for guys. The guys have been monopolizing pickups for a long time making us feel think only men drive them. I am 5’2” and my seat goes up so high, the steering goes up, down, and pulls forward or backwards. Not only that but the pedals adjust to my size and move forward: This is my favorite vehicle yet! Thank you to Matt and all the crew at Suntrup. I will see you again at my regular service appointments or Inwill call with questions. And, folks, they have incredible service plans they present to you at the end of the deal and very good pricing and professionalism overall. I give Matt and Suntrup a perfect 10. I wish I came here for all my previous vehicles. More

"The Works" fail -- SAVED! I had a less than first impression, however; my review and negative experiences were immediately addressed by Kirkwood Suntrup Ford! They have demonst I had a less than first impression, however; my review and negative experiences were immediately addressed by Kirkwood Suntrup Ford! They have demonstrated a genuine desire and have put action to their words in making everything right on apparently what seems to be, and I believe to be an isolated case. The response I received was almost immediate and the resolution was over the top!! I have found a dealership I can count on even when things don't go perfect.. but I want perfect :) Thank you Suntrup Ford in Kirkwood! True quality and customer service comes when things need special attention... Score Suntrup! More

Not good so far On my first service appointment I was told I was going to be very happy with the work they did to fix it. I had to turn around and go back at the next On my first service appointment I was told I was going to be very happy with the work they did to fix it. I had to turn around and go back at the next stop light because it was not fixed. So I went back 4 days later and got the vehicle back and now it has a vibration noise at 2000 RPMs in the steering wheel and the original problem still exists. The car still has less than 1500 and I guess I will be going back for the 3rd appointment. I really want to rate the service better as I did run into a few nice people. More

Differential leak Wednesday September 14 I took my 2015 ford F 150 (35,200 miles) to service on Suntrup ford. The differential on my pick up was leaking, left the pick Wednesday September 14 I took my 2015 ford F 150 (35,200 miles) to service on Suntrup ford. The differential on my pick up was leaking, left the pick up at 9:00 with Chad signed the papers that they ask you to signed and I ask for a call once they start working on the truck and determine if this is a Manufactures defect or If I was going to pay for this. 12:00 pm no call... after lunch 1:00 pm I make the call and ask for a update, chad answers and says, yes this is a Manufactures defect I will call you once its ready.. I said OK at what time do you close he says 6:00 pm, ok thanks bye, 5:30 pm nobody calls my I'm at the rental car place leaving the car and call ford asking if my car was ready, Chad already left for the day at 3:00 pm and nobody could give me a straight answer at first they said "you will need to come back tomorrow morning" And I said no.... I need a answer from someone in the service department, until they transfer me to Michael in service he said im sorry for this issue and that nobody call you before your car is ready we just don't have the paper work ready I ask can I go and pick up my truck he said yes no problem rental car place people takes me to suntrup ford I get the truck Michael again says he is sorry and asked a coworker to get my truck i go outside to the truck coworker steps out of my car I ask for the paper work she says we will e-mail it to you... I was ok sure its 5:55 I understand today is September 17 still nothing from them that they did this service to my truck. Theirs s no option of uploading picture but I wish you did had that option it looks like a rookie put that silicon gasket on. My complains are: 1.-Cant believe Ford doesn't loan cars when you leave your truck for service and in this case was because of a MANUFACTURE'S DEFECT and a common one if you look it up on line. 2.- Person in service did not follow up (Chad) at least twice with me. 3.- Nobody else new about my truck was ready and someone needed to call me 4.- No documentation about this repair. Still waiting for that e-mail 5.- The over all repair is not at a great level what they did works but really guys.... More