I just bought my fourth Volvo from Tom Calkins at West County Volvo. It was, as I've come to expect, a very easy experience, and I feel confident that we reached a fair price for the car I purchased. Tom is simply exceptional in his knowledge, customer service, memory, and graciousness. Working with him makes buying a car a fun experience. I don't like to spend a lot of time on buying a car, and Tom respects that and does all that he can to expedite the process. The customer loyalty surprise he adds after the sale is negotiated is greatly appreciated. One time it was remote start, this time it was enrollment in the Volvo app, which enables me to do a lot of things with my new car remotely. I simply can't say enough good things about Tom!