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Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,059 Reviews

1,059 Reviews of Superstition Springs Lexus - Service Center

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December 25, 2024

Forgot to reset oil maintenance indicator on the dash. Would like photos of my oil an water leaks. More

by art.ashton
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salma Albashir
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Superstition Springs Lexus responded

Thanks for your feedback, Art! We're glad you had a good experience overall. We’ll ensure our team is more attentive to the oil maintenance indicator. Regarding the leaks, we’ll get some photos to you shortly. Your satisfaction is important to us!

December 25, 2024

Phillip, my service representative , is excellent. His service has always been great over many years. More

by FMKM.MEYERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip, service representative deserves 5 stars
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Dec 30, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback! We're thrilled to hear about your positive experiences with Phillip. Our team prides itself on delivering excellent service, and it's great to know that we've met your expectations over the years. Your support means a lot to us!

December 25, 2024

Very happy service, very happy to choose Lexus. ☺️☺️☺️☺️,The staff is very patient. Thanks very much. I have a little suggestion, that is,I hope the car wash service can be more advanced next time. More

by Xiyan xu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron Lyons
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Dec 30, 2024 -

Superstition Springs Lexus responded

Thank you for the fantastic review! We're thrilled to hear you had a great experience with our team. Your suggestion about the car wash service is appreciated, and we'll definitely take it into consideration for the future. Enjoy your Lexus!

December 25, 2024

I was greeted quickly. My service advisor is friendly and always very helpful even on Christmas Eve! More

by LBUSHOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Dec 30, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear you had a great experience with our service advisor, even on Christmas Eve. Your kind words motivate us to keep delivering excellent service. We appreciate your support!

December 25, 2024

Phil did a great job managing my service. No hassel, fast, and to the point. More

by brett.dunlap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vinny Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback, Brett! We're thrilled to hear that Phil provided you with a hassle-free experience. Our team strives for efficiency, and it’s great to see that reflected in your service. We appreciate your support!

December 24, 2024

Very friendly and helpful. Easy to deal with. Nice surroundings. Great snack bar while waiting. More

by docjenn75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myron Lyons
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Dec 30, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear you had such a positive experience. Our team loves providing friendly service, and we’re glad you enjoyed the snack bar too. Your feedback means a lot to us!

December 24, 2024

Philip helped get my car fixed same day in an emergency situation. Thank you Philip More

by mwrobins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip
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Dec 30, 2024 -

Superstition Springs Lexus responded

Thanks for sharing your experience! We're thrilled to hear Philip came through for you in a pinch. Our team is dedicated to providing quick and reliable service. Your satisfaction means a lot to us!

December 24, 2024

Service advisor was helpful and responsive. Inspection results were communicated well. Car was ready when promised and nicely washed. BUT -and this is a BIG BUT - they charged a 3% fee for p More

by jmyers17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Dec 30, 2024 -

Superstition Springs Lexus responded

Thanks for the positive feedback! We're thrilled to hear about your experience with our service advisor. We appreciate your input regarding the credit card fee and will take it into consideration as we strive to improve our services. Your satisfaction is important to us!

December 24, 2024

Been a pleasure working with Phil over the last few years. Very personable and attentive when dealing with my vehicle. More

by POLARICE7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
Report | Print
Dec 30, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear about your positive experience with Phil. Our team strives to provide excellent service, and it’s great to know you felt well taken care of. Looking forward to continuing to work together!

December 23, 2024

Wonderful service and great people to work with especially Brent the manager . I would always recommend Lexus superstitious to family and friends . More

by Linlevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Bruno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salma Albashir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Christy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Easton Mcintosh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb McIntyre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic feedback! We're thrilled to hear you had such a positive experience with Brent and the team. Your recommendation means the world to us, and we look forward to serving you and your family again soon!

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