Back

Superstition Springs Lexus - Service Center

Mesa, AZ

4.9
1,059 Reviews

1,059 Reviews of Superstition Springs Lexus - Service Center

Sort by
December 19, 2024

I appreciate the professionalism displayed by your staff. Shane was excellent and answered all of my questions. More

by GILBERTOMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
Dec 20, 2024 -

Superstition Springs Lexus responded

Thank you! We're thrilled to hear about your positive experience with Shane. Our team prides itself on professionalism and customer service, and it’s great to know we met your expectations. We look forward to serving you again!

December 19, 2024

Service was good. The Facil men’s restroom was very dirty in my opinion. In front of the cashier area by the coffee pots by Parts, there were some blue recycle trash c More

by LFAJER117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip in service
Dec 20, 2024 -

Superstition Springs Lexus responded

It’s disappointing to hear that we didn’t meet the high standards you've come to expect from us. We are always looking for ways to improve, and your comments are valuable to us. To address this matter directly, we encourage you to reach out to our Service Director, Mike McGee, at customerrelations@sslexus.com or our General Manager, Brent Adkisson, at customerrelations@sslexus.com.

December 19, 2024

Phillip is always kind and a pleasure to work with. He’s very professional and knows what he’s doing. More

by KARLENEATOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Zitto
Dec 20, 2024 -

Superstition Springs Lexus responded

Karen, thank you for your fantastic feedback! We're thrilled to hear that our customer care team has made such a positive impression. Your satisfaction is our top priority, and we’re here to support you anytime. Looking forward to serving you again!

December 19, 2024

We have always been treated with kindness and respect by Theo in sales to Phil in service and everyone in between. We love getting a clean car back after being serviced. . More

by glenntmartin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo Notario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear about your positive experiences with Theo and Phil. Our team takes pride in providing excellent service and ensuring your car shines after every visit. We appreciate your support and look forward to serving you again soon!

December 19, 2024

Friendly Knowledgeable Great Service. Will definitely come back for any future service needs Happy Holidays More

by MWBOS111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in Service department
Dec 23, 2024 -

Superstition Springs Lexus responded

Thanks! We’re thrilled to hear you had a great experience with us. Your kind words about our team mean a lot. Wishing you a wonderful holiday season, and we look forward to serving you again soon!

December 19, 2024

Everything went smoothly & vehicle was ready when he thought it would. Also it was very easy to get the rental/loaner. More

by Gfusco8
Recommend Dealer
Yes
Employees Worked With
Phillip Zito
Dec 20, 2024 -

Gfusco8 responded

50,000 Lexus NX service done. Phillip was great & no issues!

December 19, 2024

Service was friendly and efficient; car was ready at time promised. Staff communicated well; appoint easy to book. More

by cldimaria83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Dec 20, 2024 -

Superstition Springs Lexus responded

Thanks for the fantastic review! We're thrilled to hear that you had a positive experience with our team. We strive for efficiency and great communication, so it’s wonderful to see that reflected in your visit. Looking forward to serving you again!

December 19, 2024

The customer service team was great. The sales guy I talked to was very informative. More

by XPLODE_7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name
Dec 20, 2024 -

Superstition Springs Lexus responded

Thanks! We're thrilled to hear about your positive experience with our customer service and sales team. Your feedback means a lot to us, and we're here to provide great support whenever you need it!

December 19, 2024

I’ve been doing business with Superstition Lexus for a very long time. They have always had my best interest at heart. I appreciate the great customer service and when I walk in, everyone knows my name. T More

by Christina Alexander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Easton Mcintosh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent & Shane & Myron
Dec 20, 2024 -

Superstition Springs Lexus responded

Christina, thank you for your kind words! We're thrilled to hear that you feel valued and recognized every time you visit. Your loyalty means the world to us, and we're committed to providing the best service possible. Looking forward to seeing you again soon!

December 19, 2024

Philip takes great care of us. Even when he is busy he still takes the time to meet our needs. More

by KSTALLEY84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip in Service Dept.
Dec 20, 2024 -

Superstition Springs Lexus responded

We’re thrilled to hear that Philip is providing you with such exceptional service! His dedication to meeting your needs, even during busy times, truly sets us apart. Thank you for sharing your positive experience!

...
15
...