Susan Schein Automotive - Service Center

They used a low mileage 2024 Blue GMC suv as bait to get me to the lot and when I showed up the next day with a cashiers check for a down payment, they made up some lame story about a technician making a mi me to the lot and when I showed up the next day with a cashiers check for a down payment, they made up some lame story about a technician making a mistake on some routine maintenance.Asked me if maybe there was something else on the lot that I may be interested in. Classic bait and switch. Will never step foot on that lot again. More

I respect the guys in the service dept. Even though they didn’t fix my problem. They recommended I take my truck to a dealer which I did. I will keep using their service dept just because t Even though they didn’t fix my problem. They recommended I take my truck to a dealer which I did. I will keep using their service dept just because they were honest with me. More

This was the worst experience possible! I have never seen an business so unorganized and unprofessional. I will never return for anything! They had my truck for 4 months. Absolutely horribl I have never seen an business so unorganized and unprofessional. I will never return for anything! They had my truck for 4 months. Absolutely horrible! More

Kinda disappointed with Service dept. Bought car in 10-21 something pulling battery down couldn’t trace problem. Carlos offered us a deal we couldn’t reject. VERY HAPPY Bought car in 10-21 something pulling battery down couldn’t trace problem. Carlos offered us a deal we couldn’t reject. VERY HAPPY More

They have been very helpful. SS kept me informed about what was needed to be completed on my automobile. SS kept me informed about what was needed to be completed on my automobile. More

Very friendly people , fast service, nice place to be and to walk around and check out their new selection of cars and trucks to walk around and check out their new selection of cars and trucks More

Great service, they didn’t try to sell me parts I didn’t need. The price was fair. I had an electrical problem, they took the time to diagnose the problem and fix it promptly. need. The price was fair. I had an electrical problem, they took the time to diagnose the problem and fix it promptly. More

Great service friendly team. Would suggest a status text notification to let the customer know the status of the repairs. Would suggest a status text notification to let the customer know the status of the repairs. More

Professional and kind. They had the truck we wanted and made it happen for us! They had the truck we wanted and made it happen for us! More

When you are lied to by the service manager and told that technicians went through all points of your car that you was having issues with to be lied to your face when you questioned her about about the loca technicians went through all points of your car that you was having issues with to be lied to your face when you questioned her about about the location of something and she said honesty they couldn’t find it in the first place yeah they are very incompetent of the job and duties More