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Susan Schein Automotive - Service Center

Pelham, AL

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49 Reviews

49 Reviews of Susan Schein Automotive - Service Center

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December 23, 2021

Edward’s Chevrolet refused to address my trunk issue. So I left there and will not go back. Susan S fixed it in an hour and a half. More

by LARIZZO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Godwin
December 09, 2021

Oil change was supposed to be “free”, was charged for it…that and thermostat replacement took 3 service days? No way… and still didn’t get the lights I wanted worked on fix. More

by Kdar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service.
November 24, 2021

They offer a great service they do what they say they going to do. excellent. and the most important thing they have integrity and honesty More

by Ramiro martinez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jb
Nov 25, 2021 -

Ramiro martinez responded

Amazing experience and they provide you with Quality customer service right diagnostic Right repair

November 18, 2021

Staff very pleasant and explains in detail what repair will entail. I have been doing business at Susan Shein for over twenty years buying over 8 vehicles between me and my husband. More

by S_ENGLAND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
November 13, 2021

Un professinal not willing to work with you not business people at all I brought my truck in for service and it’s under warrenty and they wanted 1400$ up front when again its under warrenty I will never be More

by Sean Jones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lady in service department I’ll never talk to again but skinny white male with beard and tattoos is a great person
November 07, 2021

Guys in the service department did a great job, and are very knowledgeable and do not cut corners. More

by drew.dfd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Tipton
October 19, 2021

JD is a nice guy but the techs can’t figure out how to fix my issue after 4 different attempts. Was told it was fixed before I purchased it but come to find out the next day it was not. More

by mcgeorge_matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Zac
October 19, 2021

Was sold a car that was supposedly fixed before I bought it and it’s still not. Freaking death trap that the service department has failed to fix on 4 separate occasions. They had my Jeep longer than I have More

by mcgeorge_matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
JD
October 17, 2021

The service center is absolutely wonderful! Service on my vehicle was completed in a timely manner and explained with professionalism! More

by Gabamalocke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JD, Manny, Chris
September 18, 2021

Wonderful sales people very professional help very respectful service dept even though short handed took care of my truck repair and did a great job very friendly and nice people will do business agai More

by RMR4FAITH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Tatum and top mechanic and mechanics and service department folks