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Susan Schein Automotive - Service Center

Pelham, AL

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49 Reviews

49 Reviews of Susan Schein Automotive - Service Center

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January 14, 2021

Paul in your service department was great. Got our Corvette oil change fast. Very friendly and courteous. Gave a 4 on quality because grease was on the windshield (smeared) and left front smudge More

by STARGAZERBERT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Borge
January 01, 2021

Paul and his service team went above and beyond the call of duty to make the repair of our Cooper Mini as painless as possible. They are all true professionals More

by MCARIGNAN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb- Service, David Rivera, Paul Borge, JEREMY BLALOCK, ROBERT MALLOY
December 30, 2020

I’m very disappointed with myself. My credit was challenging but I regret purchasing my dream car from Susan with hail damage and a dent. The manager told me they would do everything they could to f More

by crybaby
Price
Recommend Dealer
No
Employees Worked With
Paul Borge
December 09, 2020

A good dealership, willing to to do whatever it takes to make the sale and satisfy the customer. I got the world class sports car I always wanted. More

by Stateoftheartt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Borge, Shane Locke
November 21, 2020

Excellent customer service and first class professionalism. I will be giving referrals to my family and friends. Paul and Caleb took care of my service needs in a timely manner. They also made More

by rchildress50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Borge
November 15, 2020

Paul and his team well great and got it absolutely right. Same day appointment and very knowledgeable about my specific vehicle and what needed to be done. More

by WCHRISO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Borge
October 03, 2020

I didn’t get the service I deserved after signing on the paperwork. After 1 day of purchasing the vehicle it had to repaired and that took 3 weeks and it still wasn’t repaired. The manager over the service More

by Precious
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Borge, JEREMY BLALOCK, ROBERT MALLOY, Wesley Luster
Oct 04, 2020 -

Susan Schein Automotive responded

Good morning to you. I am Mike Jacks one of the Managers with Susan Schein Automotive and I see that your experience with us was less than favorable. I am sorry that you had the type of experience that you had with our company and would like to know more about this incident. Our goal is not to provide this type of service. If you can please email me or call me so I can get a better understanding to the actions that led up to this. I am truly sorry for your experience and would like the chance to make it a good experience moving forward. Best regards Jacks@susanschein.com 205-664-1491 office

September 23, 2020

I was very pleased with the service I received from setting up the appointment to the completion and pick up of the vehicle. My truck had several small issues and some larger issues and they were able More

by dsarg369
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Supervisor
September 11, 2020

Called to make an appointment - got one right away. Brought in my old car and explained the problem. The Technician was very knowledgeable and understood the problem - called back with an estimate More

by ED.CARRICK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Borge
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