I called the dealership and told them my air conditioning in my Ford Expedition was not working properly. I explained to them that it was blowing ok, but that the air coming out was hot. I told them I added Freon a few months back and it was ok for awhile, but recently became hot again. I asked the service tech on the phone how much would it cost me to have the problem diagnosed. He said it would be $92.50 for a diagnosis. Not an estimated $92.50, but just $92.50. So I made an appt., at the same time I also made an appt. to have my oil changed.
I took my car in and after about 2 hours, the tech came out to me and said the oil was changed and they did a complimentary full car inspection on my vehicle and it passed with all good marks. He then proceeded to tell me that I would have to bring my car so they could "get to the root of the problem with my air conditioner". He said they performed a Performance test on my air condtioner and basically it wasn't working, so they needed more time (and money) to find out what was wrong. I told him, I thought I ws going to get a diagnosis on what was wrong with my air conditioner and he said they needed to schedule more time and that it was going to cost me another $150.00 to find out what was wrong with it. I asked him at that time, " so you mean to tell me I jsut paid $92.50 to be told that my air conditioner wasn't working properly", I told you that when I brought it in here. He said he really didn't know what to tell me, but that they needed more time.
I went home and reviewed my paper work and when looking at the "complimentary inspection" they gave my car, I was shocked to see that when it came to my parking/emergency brake they gave me a great mark stating that it was in proper working condition with no repairs needed. A little odd considering my parking brake doesn't work at all and the cable was severed. I had already had this diagnosed and was just waiting to take it into another place to have it repaired. Also, they checked my shocks and gave them a great mark, I know that these are infact in need of replacement. This type of service, complimentary or not, is unacceptable.
I called the dealership more than twice to try and voice my concerns with the service I received and I have yet to get any kind of answers to my questions. When I speak to them regarding my air conditioner, they basically say that it was a misunderstanding in the "estimated price" that was given to me and that there isn't anything they can do. I explained to them that it was not my problem and that because I was misled with the information I was given, I shouldn't be the one to pay the price.
I have called several times to speak with the service manager, only to be told twice that he wasn't in and that they didn't expect him in the rest of the week. I called the following week and was told they didn't expect him in this week either and would I like to speak with someone else in teh service dept. I explained to the person on the phone that I have apready spoke with service and did not get any resolution and would like to know when the service manager would be back. At that point she said "oh he won't be back, he doesn't work here anymore".
I am really disappointed in the service I received from Susanville Auto Center and even more disappointed to how I was treated after. I don't have $92.50 to just throw away for nothing, they were misleading in their price, I don't believe I received the outcome I was promised.