They might be good at the technical side of service, but
some of the people need some training in customer relations. I reported a recurring issue of my display (mileage, fuel, range, trip meter, etc) dis
some of the people need some training in customer relations. I reported a recurring issue of my display (mileage, fuel, range, trip meter, etc) disappearing for periods of time. My car is still under warranty. They couldn't reproduce it at the shop. I asked for something to indicate that the problem was reported under warranty so I would not have to pay for it if got to the point where they could see it even if that was after the warranty was up. Instead of acknowledging that it would seem fair to do that, I got the same repeated canned irrelevant lectures about how wrong I was. I could even understand if they said that their hands were tied and they were powerless to do anything even though it seemed unfair. I could have sympathized with that. But instead I was condescended to and made to feel bad for even questioning it. When someone suggested I talk to the general manager, I did that thinking maybe there was someone who could make fair decisions for the customer. Instead, he started to give me almost word for word the same lectures about how wrong I was.