My wife and I arrived at your sister dealership to purchase a vehicle we seen on auto trader. Spoke with a gentleman about the vehicle and if there was anything comparable on the lot today. He stated there wasnt anything on his lot, but Sussman honda down the street has more used vehicles. We drove down the street to your lot (sussman honda), walked inside to find someone to help us, most people looked busy helping other folks. We had a guy who walked past us, who didnt say anything to us. Then came back to us after i was still looking for someone to help us, and asked if we were being helped. I explained what happened with the other dealership then asked what he had on the lot that fit our criteria. The gentleman did not seem happy to be there, didnt greet us, and didnt even introduce himself to us. (Later found out his name was Chris) After looking through vehicles on the computer we decided to check out a used Kia. Chris got us the Key and walked us to the vehicle, once there Chris held the key out and said “here it is”. I took the key and started to look inside the vehicle. Chris Disappeared. Chris did not share any information on this vehicle with us other then year make model price and milage. My wife and i had to get all information from the window sticker. Not happy with our experience thus far, we still liked the vehicle and wanted to talk about making the purchase. We went back inside after a couple mins to find Chris wandering around inside. I told him we were interested in the vehicle and i would like to get a price for a trade in. Chris asked me information about my car then took the keys to his manager. Again.... Chris disappeared. Chris would walk by us randomly, no communication with us as to whats going on. My wife and i still sitting at his desk for 20mins, no update on the trade in, and Chris has disappeared again. I walked to the bathroom and i see chris sitting down chatting with one of his co workers which i later found out was a manager. I went over and confronted Chris about his poor customer service and that my wife and i were not happy. Chris then came over with a trade in value, which i did not agree with. Chris said to me “No matter what number we came up with, you werent going to be happy with it anyways.” No purchase was made as we couldn’t agree on trade in value.
I have never felt disrespected so much in my life by someone who is there to sell vehicles. (After all, its your job) Was my money not good enough? Was there not enough profit to be made off of the vehicle i chose? Unprofessional, Unacceptable, and poor customer service by Chris.