Sutherlin Volkswagen Lithia Springs

Steer away from Heritage Volkswagen The intent of this review is for the benefit of potential customers of Heritage Volkswagen Dealerships, to afford them information conducive of an i The intent of this review is for the benefit of potential customers of Heritage Volkswagen Dealerships, to afford them information conducive of an informed and safe decision. My advice is to steer as far away as possible from them! Find another dealer, whether it be out of town or even out of state. Do not risk working with this establishment, even if you’ve done your homework and checked out their reviews. Allow me to explain why I suggest this. My wife and I purchased a used 2015 VW Passat from Heritage Volkswagen. It was sold to us as an accident-free vehicle. They even provided a Carfax report that said it was had no accidents. Meanwhile, one our sons asked us to let him check out the vehicle before we purchased it. After a few minutes, he called back and told us that the web site advertising the car showed that it was involved in an accident. I quickly asked the salesman if the car had been wrecked. He only said, and I quote, “You saw the Carfax report. It shows no accident.” So, I left it at that. A red flag should have been that the salesman was insistent, for a week, to have us take possession of the car before our credit union had issued an approval for our loan. It took about a week to get it this approval and the necessary paperwork in order. Three times the salesman tried to get us to take the car. I refused each time because I didn’t want to get the car until I had paid for it. As soon as I received the approval from my credit union, I requested that the check in the amount of $ 17,216.00 to be sent overnight so that we could take it to the salesman and take possession of our car. I drove the car home (about 50 miles away) and it drove fine. However, when I drove it at night, the headlights were pointing straight down and it was hard to see the road. I called the salesman and told him that I was going to take the car to the service department for repairs but that I did think that I should be charged for the alignment of the lights. He told me that we would have to wait and see what the service department would say. He told me that he would call me later that day and let me know. He did not call me. I called the service department myself and made an appointment. On my way to the dealership, I tried to engage the cruise control but it would not engage. A message saying that it was unavailable kept popping up. So now I had two things to have them check. After three hours of waiting for our car, we were told that it would take many hours to repair. We were told that the vehicle had indeed been involved in an accident and that aftermarket parts had been used to repair it. These parts would have to be replaced to make both the lights and cruise control work properly. I was referred to the sales manager, who informed me that they had no idea that the car had been in an accident. That struck me as strange, as my son that lives 1200 miles away saw it on their advertisement ad of their website, but they “didn’t know anything about it.” He acted like he was truly trying to do the right thing and told us that it would be too expensive to repair the vehicle. He told us to leave the car and they would refund our money by paying our credit union loan. I agreed and signed the necessary paperwork. We left the dealership without the car and without a check for our credit union. We were told that it would by mailed right away so that we would not incur any finance charges. Well, my first payment came due and no money from Heritage VW had made it to our credit union. My wife called many times to talk to the finance officer but he was never available. She left many messages on his voice mail but he never responded. I then called the sales manager and he told me that as soon as we finished our call, he was going to go and see the finance officer and would call me in ten minutes. He told me that several times. The call never came. We had to make the first payment on our loan or face getting a bad report on my credit. We paid a payment for a car that we did not possess. The dealer was keeping the money from us. Finally, after about a month, they issued the payment to the credit union. Would you recommend myself, I am not. They are dishonest. You cannot count on them keeping their word and they care little about you and I! I remember, as a teenager, my dad asking me, “ Why won’t you learn from other people’s experience? I foolishly answered, “ I need to learn for myself. It’s my life”. There is an old Spanish proverb that says, “En guerra avisada, no muere gente.” The direct translation is, “People don’t die in wars they are warned about”. You have been warned about Heritage Volkswagen. If you play with fire, you are bound to get burn! Be safe! Facts: we paid $17,216.00 for the car on August 8, 2017. They finally sent two checks on 9-22-17 to the credit union in the amounts of $16,864.32 and $351.68, for a total of 17,216.00. I guess they where trying to pass as if they made the monthly payment which it would include the finance change. Does it qualify as a deceitful act? To make sure that report does not get bury behind others reviews over time I will keep reminding the public about this deceptive dealer. Hopefully, it will save someone headaches, problems and money! I wish there was a choice for a minus 5 star, I would give them that rating but that is not available. More

Amazing! I walked into heritage volkswagen just trying to test drive and thanks to keith i walked out 2 days later with a 2016 jetta! The service was so nice a I walked into heritage volkswagen just trying to test drive and thanks to keith i walked out 2 days later with a 2016 jetta! The service was so nice and they never put another customer ahead of us. Everytime we were there it felt like they were specifically working on just our case even though they did have other customers. Service was amazing and i will DEFINITELY be shopping there from now on! More

Amazing people Ask for Justin, he'll make it happen. Other places had me at a high down payment but they made it happen here at Volkswagen . Ask for Justin, he'll make it happen. Other places had me at a high down payment but they made it happen here at Volkswagen . More

Passat SEL We were looking for a specific color combo Passat SEL and Keith Matthews was the ONLY person who came up with what we wanted, in 45 minutes.. this is We were looking for a specific color combo Passat SEL and Keith Matthews was the ONLY person who came up with what we wanted, in 45 minutes.. this is the 2nd time I have bought a VW from him. He is helpful, courteous and Heritage was fair with us with the price. I just wish they were closer to my home! More

Amazing customer service Everyone at Heritage VM in West Atlanta were very accomdating and made sure I left satisfied and with a vehicle. Great service and time well spent. Everyone at Heritage VM in West Atlanta were very accomdating and made sure I left satisfied and with a vehicle. Great service and time well spent. More

Great Dealership I would recommend this VW dealership for anyone looking for great service and a good deal. This was my second purchase from this dealership and Ju I would recommend this VW dealership for anyone looking for great service and a good deal. This was my second purchase from this dealership and Justin was informative and attentive. More

We liked our sales-associate We worked with a young sales-associate Justin Walker and he was very knowledgeable and very willing to answer all our questions. He stayed with us eve We worked with a young sales-associate Justin Walker and he was very knowledgeable and very willing to answer all our questions. He stayed with us even at the time when his work as a sales person was done and we had some admin work to finish the deal. He stayed late hours to make sure that we are taken care of on all levels during the process of buying a car. We enjoyed working with Justin Walker and it made our experience of buying a new car even more exiting and pleasant! More

Keith and heritage Volkswagen west Atlanta team I bought a Passat and really didn't like it. Keith really helped me get into my dream car the CC. I really appreciated his patience and creativity whi I bought a Passat and really didn't like it. Keith really helped me get into my dream car the CC. I really appreciated his patience and creativity which he was able to do by LISTENING to what it was that I really wanted. For that I will be ever grateful to him and Mr Bentley for allowing me to walk out the door with a BIG SMILE 😃 On my face. Thank you very very much!! 👏??😘 More