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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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November 01, 2021

Repaired problem that I brought the vehicle in for on the first trip, good communication. More

by larhuv
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2021

Great place to have your car serviced, I highly recommend them.as your car serviced. More

by CLYDEG3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
October 28, 2021

The customs service was excellent as well as the service of my vehicle. The reason for the 3 stars is because they pick and choose who they want to give a loaner car too. Which is not fair I have a Chevrole More

by KIM.PUGH1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2021 -

Sutton Ford responded

We provide loaner vehicles if the vehicle is receiving warranty repair work. Given the times and volume of customers, we cannot provide loaners for everyone who comes in. We apologize for the inconvenience. The shuttle is an added service and with COVID we have to limit the number of passengers at a time which can add to wait times.

Nov 13, 2021 -

KIM.PUGH1979 responded

I’m sorry to say that’s a lie. I have had my vehicle since April of 2020 and my vehicle has been there several time 2x for recall issues . I have never ever had a loaner and every time it’s the same lie. I didn’t even receive a loaner after my car was damage while in the care of Sutton ford. Other dealerships when you are getting paid work or warranty work they make sure the customer who works to be able to pay the car note get a loaner. Sutton ford do not….

October 28, 2021

Sutton's Quick Lane employs professional and customer driven individuals, so no matter who is at the service desk when I arrive, I am certain I will receive prompt and complete service. More

by Eric B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2021

They where Kind and courteous And was very informative about what's going on with my vehicle More

by GERALDELMORE1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
October 27, 2021

Sutton was very nice and helpful. Very good service and pleasant attitude. Helpful with helping me to get my ford app set up More

by lindawashingtn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salesman Lestor Parker , Cree Lyons
October 27, 2021

Service was fine. Entrance / exit to Quicklane bay poorly designed. Price was very good. Will return again. More

by Glenda_sugarbean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2021

The service writer was great and friendly. I received great customer service.during my visit. More

by tammcm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2021

Issue not rectified. I have nothing else to say. Dearborn MI. is handling things now More

by junyce555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamie Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach
Nov 03, 2021 -

Sutton Ford responded

Yes, if we cannot complete your vehicle concern then there is nothing that Sutton Ford can do and the manufacturer will have to fix it. We apologize for the inconvenience

October 22, 2021

The best service I have ever had Sutton Ford I have been with them for over ten years More

by lenoralusk
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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