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Sutton Ford - Service Center

Matteson, IL

4.5
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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October 01, 2020

I have always received polite and professional service from Sutton Ford. The service department is always quick and attentive to my car's needs. Thank you More

by Taurus Flavors, Inc.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse-Shuttle Driver, Eric Eric
September 30, 2020

I had my auto butler service done. As always the staff is friendly kind and informative. Never had a problem in the 4 years I’ve been going to Sutton Ford. More

by Rose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
September 30, 2020

Thank you for servicing my vehicle as always. Wasn’t the trans fluid. Was the coolant. I also found out there’s been a recall on escapes for the coolant leaking into the engine. Omg! But yeah, thanks for th More

by missjack15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2020

Quick Lane''s customer relations are excellent; they're courteous and respectful. The waiting area was clean and comfortable. Everyone that walked through was friendly. More

by kcherry113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica in Quick Lane
September 29, 2020

They are courteous in the quick lane department, always ready to help in any way they can to get my car serviced right and timely. More

by MITCHELLMARY708
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2020

Always a pleasure to do business with! Everyone is so friendly and courteous. The service department strives to do an excellent job on their repairs and it shows. Thanks again! More

by Mrwoj72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Eric Eric
September 28, 2020

Great staff in the quick lane. The staff is always willing to help me and doing everything above and beyond. 90% of the time I come in I’m with Jillian. You couldn’t ask for a better employee More

by nickk38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2020

Good service, everything was great. I normally go there whenever I need something done and the service is excellent even if I have to wait More

by v.bedford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
September 28, 2020

Jillian Stanford was very helpful and patient with me. Jillian was even nice enough to give my daughter a mask because she forgot hers at home. I will continue to use this dealer in the future. She expla More

by Manderson7901
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2020

Service was fine. My only complaint is that I mentioned my rewards points when I dropped my car off. The associate looked them up to confirm. When I went to pick my car up, the rewards were not communicate More

by TMRiley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
3.0
This rating includes all reviews, with more weight given to recent reviews.
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