After being involved as a victim in a car accident that destroyed my last Mustang, I was still in pain and was under duress to find another vehicle. Where I am a fan of Mustangs, I wanted to get another one...so the hunt began. I am a very leery person when it comes to buying a used vehicle, but I initially felt a good vibe when I purchased my 2002 Mustang GT from this establishment...
Now I know the truth! Avoid this place!
I set up an appointment to test drive the Mustang GT and did so on Black Friday in 2013. Initially I was very happy with the vehicle, and so I asked the salesman about the warranty and service of the vehicle. I was initially informed that the vehicle had a 3 year warranty, so I informed the salesman that I was interested in the Mustang, but there were 2 issues that I noticed, which needed to be addressed by them immediately:
1. The vehicle had racing seats that needed to be replaced with factory seats, mainly because I am in Massachusetts, and in Massachusetts, the front seat belts are required to have shoulder straps, and the racing seats provided none.
2. The brakes squealed a bit, which sounded to me like worn pads or rotors, so I wanted them to be repaired or replaced.
The salesman and manager both assured and promised me that both issues would not be a problem. They even offered to install the factory seats, so I felt confident on my purchase. I made them an offer, and it was accepted. I paid for the vehicle IN FULL right then and there on the spot because I wanted to show the dealership good faith that I wanted this vehicle.
That was my first mistake.
The salesman made a mistake on the warranty, and instead of 3 years, it was actually a 3 months/3,000 miles. I was informed then that it would still cover the vehicle, but that was not entirely true either as I am now being told by their mechanic that the warranty is a power-train warranty.
After driving the vehicle for a short time, the squealing returned. So I had my personal mechanic look at them, because I wanted a second and trusted opinion. I was informed by them that the rotors were going to have to be replaced soon. In fact, they even showed me the state of the rotors. So, I called the dealership and informed them of my situation. I was scheduled an appointment and I drove back to NH to have the brakes fixed.
The mechanic over at Suzuki, who seemed nice, informed me that brakes were not covered under my warranty, and even though I had only had possession of the vehicle for a short time, because they took weeks to change the racing seats to factory seats, they still considered my possession of the vehicle at 2 months. They of course, kept the racing seats that they themselves valued at $1,400.00.
Although I informed the mechanic that the rotors looked worn, he stated that they were fine and had them cleaned. He also replaced the pads. I then informed him of the other problem with my vehicle: The seat belts barely retracted, so that when someone wore them [which is law in Massachusetts], I would have to physically retract them myself by hand. This was something that I was not informed of or made aware by anyone when I picked up the vehicle, yet I was adamant about when I purchased the vehicle.
So now the brakes are supposedly fixed and I am now being told by the mechanic that I have to pay for replacement seat belts which should have been working properly when the seats were changed by the dealership. So I order the seat belts anyway, mainly because I do not like the idea of having to roll up seat belts every time someone rides in my car...
Flash forward 4 DAYS LATER and my brakes are squealing once again! This time, louder even than ever! So now I decide to take my car to my mechanic again who informs me that the dealership placed new pads on bad rotors, and because of this, the calipers are now locking up, thus causing friction and discoloration to my rotors, as well as a burning smell to omit from driving that can be smelled inside of the car while I am driving it. Not to mention the fuel consumption it has cost me because the car is now literally playing tug-of-war with the brake system every time I use the accelerator!
So now I have had it! I informed my mechanic to please fix the brakes once and for all, because it is clear now that the dealership is going to penny-pinch with a customer who pays for a car IN FULL, and not take responsibility for items that were pointed out before purchase, and promised by them to be fixed before I picked up the car! Needless to say, the brakes [new rotors, calipers, and pads] on all 4 wheels just set me back over $1,200.00...
...and now my mechanic telling me that there is seepage from the rear axle that will have to be addressed!!! I have contacted Ryan at the dealership because I want these issues addressed, and he emailed me to inform me that I would be contacted by him the following day. But it is now 5 days later, and he has made no attempt to contact me.
I am now considering legal action...enough is enough!