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Swanson Buick GMC

5.0

5 Lifetime Reviews

12 Sudbury, Acton, Massachusetts 01720 Directions
Sales: (978) 897-3311

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5 Reviews of Swanson Buick GMC

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July 26, 2017

"Great experience!"

- DJ2420

I purchased a used vehicle from Swanson a few weeks back. Great experience. Andrew Dill was professional, honest and knowledgeable. He was also great at returning my calls and keeping me informed throughout the process. Would definitely recommend giving Andrew a call!

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Recommend Dealer
Yes
Employees Worked With
Andrew Dill
February 21, 2014

"I was in the market for a new GMC Sierra. The Swanson..."

- ward22

I was in the market for a new GMC Sierra. The Swanson sales person was very helpful, they had the truck I was looking for. I took a test drive with the salesmen who demonstrated all the safety features and new technology in the new style Sierra's. The sales manager looked at my trade and gave me a fair trade-in value. The salesmen was through too make sure I got all the rebates that applied. He even found a way for me to qualify for supplier pricing and saved me even more money. I would recommend Swanson Buick GMC Truck inc. to anyone looking for a new Sierra. The salesmen and managers were kind, helpful and honest. A great place to do business!!

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Recommend Dealer
Yes
Employees Worked With
Seth
August 23, 2013

"When we visited the dealership to purchase a preowned..."

- mwengler

When we visited the dealership to purchase a preowned vehicle, we asked Mario a salesman, to call us with additional information. He promised to do so. He left a message without the info 3 days later. 2 Days later we called him asking again. Mario said, "I am not even sure the car is available after all this time. I will have to get back to you later on today". 2 more days passed. On the third day, we called again because we really wanted the car. Mario said, "I'll call you back in 5 minutes." In other words, he still hadn't checked on the information we needed. When he called back later with the information, I then asked, "We're planning to buy the car. Will you and your manager sign a paper stating that we can have the use of another car if this car needs more than a day for service?." "Absolutely!" said Mario. "We provide transportation after 2 hours!" I asked again to make sure he understood. However, once we agreed to buy the car and had made out the check, he and Seth, the manager, suddenly would not sign the statement. They totally reneged on Mario's promise. The way we see it, we wasted a lot of time and wound up without a car. In the end, Seth rudely said in a curt, sarcastic tone: "Perhaps we can't do business with you. Have a NICE afternoon!"

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Recommend Dealer
No
Employees Worked With
Mario and Seth
January 12, 2013

"Have dealt with this dealership for many years and always..."

- arizona88

Have dealt with this dealership for many years and always considered the Service Dept top notch up until recently. Brought our vehicle that was recently purchased from them back to them for service within 2 weeks of owing it because it had issues. After a couple of hours they indicated they could not find the issues that we were having and we were told bring it too another dealer because it is under warranty. Well I did just that and the other dealer found the issues within less than an hour, the other dealer addressed the issue, ordered the parts to correct the issues and fixed my car! I'm pretty disappointed with Swansons Service dept at this point after being long time customers of their's. Appears they didn't not want to address the issues and passed it off to someone else. Also I would suggest that if you decide to purchase a used vehicle from them, that you take it another mechanic and or service dept and have it checked out. Our vehicle had less than 20,000 miles on it and was 1 yr old and these issues should have been caught if the vechicle had been fully checked out before putting it up for sale.

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Recommend Dealer
Yes
Employees Worked With
Service Dept
February 14, 2011

"This Dealership is unlike any other I shopped at...."

- dh1963

This Dealership is unlike any other I shopped at. Absolutely no pressure, they didn't even ask me for my phone number after I looked at a used truck. I shopped here first then looked at 5 other dealers and Swanson's price was by far the best. They are a little behind on technology by having a runner go to the DMV instead of having it done in house. I am very pleased with my overall experience and I usually dislike car dealerships. Thank you Mario

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Recommend Dealer
Yes
Employees Worked With
Mario
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