When we visited the dealership to purchase a preowned vehicle, we asked Mario a salesman, to call us with additional information. He promised to do so. He left a message without the info 3 days later. 2 Days later we called him asking again. Mario said, "I am not even sure the car is available after all this time. I will have to get back to you later on today". 2 more days passed. On the third day, we called again because we really wanted the car. Mario said, "I'll call you back in 5 minutes." In other words, he still hadn't checked on the information we needed. When he called back later with the information, I then asked, "We're planning to buy the car. Will you and your manager sign a paper stating that we can have the use of another car if this car needs more than a day for service?."
"Absolutely!" said Mario. "We provide transportation after 2 hours!"
I asked again to make sure he understood.
However, once we agreed to buy the car and had made out the check, he and Seth, the manager, suddenly would not sign the statement. They totally reneged on Mario's promise. The way we see it, we wasted a lot of time and wound up without a car. In the end, Seth rudely said in a curt, sarcastic tone: "Perhaps we can't do business with you. Have a NICE afternoon!"