Sweis INFINITI of Merrillville

A+ Experience I worked with Tony Paytes. I would easily return to work with him again and recommend him to my family and friends. Top-notch salesman! I worked with Tony Paytes. I would easily return to work with him again and recommend him to my family and friends. Top-notch salesman! More

Absolutely Amazing Couldn't be happier with my buying experience. I contacted the dealership to see if it would be possible for me to lease a car. I have never leased be Couldn't be happier with my buying experience. I contacted the dealership to see if it would be possible for me to lease a car. I have never leased before and they were able to take me out of my 2014 Mazda 3 and lease me a brand new 2016 Infiniti QX60. The best part was that they actually lowered my car payment!!! I can honestly say I had fun buying a car. The whole staff was so friendly and willing to help me out and answer any questions that I had. I would absolutely recommend my friends and family to come here for their next new or used car purchase. More

Undisclosed additional $1000 cleaning fee is on all vehicles What a joke. Their internet price is a "special" price. It also does not include a $1000 up charge that is complete xx. I was there 1 hour and never d What a joke. Their internet price is a "special" price. It also does not include a $1000 up charge that is complete xx. I was there 1 hour and never did get an actual response to my offer. Oh and if you don't need their financing they don't like that either. Typical xxxxxxx tactics that are usually applied at xxxxxxx used car dealerships. These places wonder why people hate dealerships. Hmm? More

Watch out for the unscrouplous guy Rau Hernandez - Finc Mgr. Purchased a Chevy Captiva - which was listed at $12,999.00. When I finally sat down with Ray Hernandez the Finance Manager, the cost of the unit ballo Purchased a Chevy Captiva - which was listed at $12,999.00. When I finally sat down with Ray Hernandez the Finance Manager, the cost of the unit ballooned to $16,900.00. When asked for a detailed breakdown, it was given to me verbally- in which I wrote down, but I requested it be given to me in writing and Mr. Hernandez said it would be in my paper work once I paid my deposit. It's four weeks later and I still do not have the breakdown after, sending emails, leaving voicemails. Mr. Hernandez is the worst form of scum any finance office can have working for them. Unscrupulous in every sense of the word and seems to take advantage of anyone that crosses his path. More

BE AWAR STAY AWAY FROM THIS PLACE I had horribal experience with this place. It was nightmare. They ripped me off. I wanted to buy a car and do one payment . The car's price including I had horribal experience with this place. It was nightmare. They ripped me off. I wanted to buy a car and do one payment . The car's price including tax was $16000. After pushing me to finance the car they changed the numbers. I find my self in $ 25000 contract. They are HORRIBAL , LIERS people. I can't believe how people can be greedy, dishonest like that. Save your self , safe your money ,stay away from this place, and find a honest dealer. More

Service maneger I was getting a little sqeeqing noise from my brakes that does not happen all the time took it in to bermans infiniti in merrilliville in. To have che I was getting a little sqeeqing noise from my brakes that does not happen all the time took it in to bermans infiniti in merrilliville in. To have checked out first of all the manager I believe his name is erik he is good he able ti complete a question before I even ask the question. They checked my brake and told me I did not need pads how ever I was uold that my brakes needed to be taken apart an cleaned and that would cost me $250.00 they also said they test drove the car and heard the loud noise I guess they test drove someone else's car because my car is not running loud and the sqeece is every now and then actually I didn't hear it all the way to the dealer or all the way back home. I called Jay Chang on Thursday after I return home because I was not happy with the service I received he said he would have someone to call me that was two days ago. So I guess his open door policy is not open after all mharris More

BEWARE of "Bait & Switch" Infiniti Certification & $1000 Fee WORST EXPERIENCE WITH ANY RETAILER BY FAR, EVER!!!! I contacted the dealer for details about the vehicle that I found online. The online price on the WORST EXPERIENCE WITH ANY RETAILER BY FAR, EVER!!!! I contacted the dealer for details about the vehicle that I found online. The online price on their "Infiniti Certified" vehicle was a good deal so we settled on an acceptable price for my trade. I placed a $1k deposit on the vehicle and drove 5+ hours to pick it up. Upon arrival, I was informed that the vehicle was "Pre-Certified" and that if I wanted it "Infiniti Certified" I would have to pay between $900-$3000 for it depending on the length/miles. I was obviously outraged because it says clear as day on both internal Berman's website and external sites like CarFax that it is clearly an "Infiniti Certified Pre-Owned" vehicle. Plus, this was not made known to me prior to my trip up there. They then inform me of the fine print which is located at the bottom of the main webpage...a $995 "Interior Reconditioning Fee and AutoQual Warranty" is added to all vehicles. So, the price went from $25k to $26,900 immediately. They then showed me the vehicle and they had switched the advertised OE 20" wheels and tires and installed smaller 18" wheels/tires. When I inquired as to why a vehicle that I put a deposit on had been manipulated and falsely advertised they acted as if they had no idea what I was talking about and said they wouldn't make it right and that I basically had to live with it. I then asked for my deposit back and told them I was leaving and they refused (Illegal). I decided to purchase the vehicle/Infiniti Elite Wrap Warranty and pursue matters after the fact so that I wouldn't lose my $1k deposit. So, I contacted another Infiniti Dealer to see what the National Service Records indicated and BOOM...caught red handed. The service records indicated that the dealer did in fact switch the wheels and tires from my vehicle and they also submitted my warranty as a basic, 100k warranty instead of the Elite Wrap 120k that I purchased. Unbelievable. Even the Service Manager at the other Infiniti Dealership was disgusted at what I was telling them. What makes matters worse, it is now going on 3 months, multiple calls to Infiniti Consumer Affairs, and countless calls to Berman's Infiniti of Merrillville, and I still don't have my registration paperwork (again, Illegal) and they also haven't even sent the necessary paperwork to Bank of America for the loan (once again, Illegal). STAY AWAY, STAY AWAY, STAY AWAY!!!!!!!!!!!! More

Thrilled with customer service and vehicle condition! Amazing experience, as an internet shopper it can be overwhelming when there are soo many vehicles to choose from. I was still comparing different veh Amazing experience, as an internet shopper it can be overwhelming when there are soo many vehicles to choose from. I was still comparing different vehicle option and Aeriel helped walk me through the process and made me feel very comfortable and was very helpful scheduling my appointment. She came to meet me at the door and introduced me to Tony who was very helpful at not only helping me find my dream car but working with the General Manager Charles to get me approved on the car and Ray who helped me find a service package that was affordable. I would recommend this dealership to everyone. More

Terrible sales manager!!! We were looking forward to purchasing from this dealership! Our salesman, Tony Paytes, was knowledgable & professional. Unfortunately, we were left s We were looking forward to purchasing from this dealership! Our salesman, Tony Paytes, was knowledgable & professional. Unfortunately, we were left sitting for almost 2 hours waiting on a quote, because the sales manager was in a managers meeting. When he got out of his meeting, we heard him berating an employee in his office & was very loud and using profanity. We should have walked out at this point! They did not have the vehicle we were looking for, I was asked by Arielle why I thought I needed that! Really, why wouldn't I get what I want? I'm the customer, if anything you should be up selling me, not trying to sell something I did not want. By this time we had become aggravated & Could hear Charles Schmitt shouting & telling Tony this is a good deal they should take the deal, Etc. at this point we got up and approached his office. He was hostile towards us & wanted me to buy something right then. How could I when he didn't have what we wanted? I asked him to do a search and send me the info. I never heard back, I called several times over the course of the week. Arielle told me Charles had found something & she needed a $5,000! I said that seems high, but can you email me an agreement with the build sheet on the vehicle you had located & she replied why? I'm telling you exactly what it is! Wow! Never received anything from her. After hounding Tony for an answer, he finally told me that Charles said the deal is off! He would not give us one penny off of MSRP, all because we decided to sell a vehicle outright instead of trading it to you??? Seriously, shouldn't you be able to re-vamp a deal? It costs $0.00 to be a decent human being, and Charles Schmitt, that is something you will never be able to afford!!!!!! More

A good to bad to excellent experience. I stopped by the dealership looking for a used car that they advertised as excellent shape, and like new. They also stated that they prided themselves I stopped by the dealership looking for a used car that they advertised as excellent shape, and like new. They also stated that they prided themselves in customer service. So to make a long story short we purchased the 1999 Lexus rx300. When we left the dealership on the 14 of feb the power antenna just came all the way out, so we took it right back to the dealer and they stated that they can;t do anything about it. This was something i would have to eat myself. Next i took the car to discount tires to see about putting insurance on the tires, but to my surprise i found out 3 of the tires needed to be replaced and the fourth one would soon fail to. I was shocked because the dealership promised they would not sell a car on the lot with tires lower than 50 percent treadwear. I went back to the dealership upset now becaused i signed a as is deal. Eric the used car manager said that he could not do anything for me. What happen to the great customer service i was once promised. Here it comes Eric stated that they do not like unhappy customers and if i liked he would refund the purchase price of the car.That its not about the sale but making the customer happy. Then he asked me what did i want to do. I told Eric that showed alot about the dealership and i was willing to settle the tire problem with at least 150 dollars toward a set of four tires. Eric said he would check and see what he could do. Eric not only made good on doing something he totally surprised me, he said they would put 4 new not used tires on my suv. This dealership went above and beyond what i expected they are a 5 star dealership with service and sales even the receptionist is five star My salesman name was jadriene i might be spelling it wrong ,but everyone turned a bad situation into an excellent day.IN the future this is the dealership for me, i will tell everyone i know looking to buy to go to bermans infiniti. JOb well done guys More